If your 8spd trans is rough, put your hand up - Page 44 - Jeep Garage - Jeep Forum

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  #517  
Old 02-26-2015, 04:10 PM
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Re: If your 8spd trans is rough, put your hand up

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Originally Posted by jeepgrady View Post

What they generally do with a buyback is you pick a new model. They compare the msrp of the old and new vehicle, and you either pay or get a credit for the difference. They then subtract a per mile fee times the number of miles driven. It actually works out well. As far as your installed options, I assume that's an additional negotiation.
Thanks...I'll definitely be asking for some sort of credit when it comes to the Jeep options I have on my current POS, and clear bra, if they don't want to install the parts on the replacement vehicle. I also don't mind paying extra for either additional options that may be on the new vehicle, or if they were to offer me a killer discount on a 2015 Summit. At minimum though it has to be an Overland 4x4 with a V6.

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  #518  
Old 02-27-2015, 12:45 AM
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Re: If your 8spd trans is rough, put your hand up

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Originally Posted by GCLimited View Post
Thanks...I'll definitely be asking for some sort of credit when it comes to the Jeep options I have on my current POS, and clear bra, if they don't want to install the parts on the replacement vehicle. I also don't mind paying extra for either additional options that may be on the new vehicle, or if they were to offer me a killer discount on a 2015 Summit. At minimum though it has to be an Overland 4x4 with a V6.

I presume this is happening in the US..here I just got a 7000 km vehicle's (JGC LAREDO- AU) transmission changed and now I am stuck with the car sticking in 6th @ 60km whereas the older/factory assembled transmission was doing 7th @60km. Manually I can still go to 7th at 60km/hr but mostly it's "easier" to stay in auto with Eco, but now my avg of 13.8 l/100 km is 15.8l /100km
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  #519  
Old 02-27-2015, 04:09 PM
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Re: If your 8spd trans is rough, put your hand up

Came home today to a message from Chrysler Customer Care saying to call them back at 1-800-992-1997...so I'm thinking great, resolution has been reached, and I get my buy back. Boy was I wrong.

I call the number they left me...remembering back from our last conversation when I told them to call me after 4:00PM on the weekdays since I don't get home from work until then...I noticed the time stamp of the message, 11:15AM.

So I get this rep that has all the personality of a small soap dish, and he tells me that because the last time I was at the dealership it was for a radiator replacement, and that no transmission issues were mentioned, I did not qualify for a buy back. No kidding I said, I started to have rough downshifting yet again after the radiator replacement in January, so I called you guys at Chrysler Customer Care yet again to lodge yet another new complaint, and I was given yet another new case number. So what do I do now?

What was his response?...he repeats the same bullshit line to me yet again word for word. Now I know why the original person called me early in the afternoon...because they are cowards at Chrysler Customer Care and didn't want to deal with me personally.

So I just made yet another appointment at my current dealership for March 16th to have the latest TSB reflash done (21-004-15, dated Jan 24th), and I will now have documented proof of three or more repairs to the transmission...meeting the criteria of Lemon Law for my State.

Fu$K you Chrysler, you had your chance to resolve this amicably, now I go the lawyer route...which in the end will cost you even more money.

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  #520  
Old 02-27-2015, 04:38 PM
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Re: If your 8spd trans is rough, put your hand up

I'm still waiting for my case manager to call me back. She was supposed to call me back yesterday or today after she talked to my district manager. My district manager is now claiming my SRT drives just like all the rest of the SRT's. Funny, they put in a new valve body, software update, and then a new transmission and its performance has not changed. I think they are avoiding me hoping I'll go away. I'm going to give them a couple more days then I guess I'll start looking for a lemon law attorney. Mines been in 4 times now to address my hard 6-5 downshift.


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  #521  
Old 03-09-2015, 12:32 AM
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Re: If your 8spd trans is rough, put your hand up

I had all the updates done on my tranny but I can now confidently confess that it's still not good, it's bad. Why can't Chrysler get external help to at least get the transmission right?
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  #522  
Old 03-10-2015, 10:43 AM
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Re: If your 8spd trans is rough, put your hand up

I have done at least five visits since purchasing my 2014 JGC Limited and had a transmission firmware update on each visit. Overall there were subtle improvements. The last visit in January 2015 included the latest update at that time and quick re-learn. Since then the transmission hangs onto gears longer but things have really gone downhill in the last month. I set my cruise at 75mph on a recent trip and the transmission never left 7th gear and I was on a stretch of highway that was either flat of slightly downhill. I hit the accelerator to downshift it into 6th and then let it go normally back to 75mph. Only then it would go into 8th gear. It did that multiple times on the trip. Also something new is when I come to a complete stop, about a second after that the transmission has one noticeable "bump" that is a little like someone "tapped" my bumper from behind. Put in a call to Jeep yesterday to get a case manager assigned before taking it back to the dealership. I'm pretty much done with firmware update guesses at this point.
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  #523  
Old 03-11-2015, 12:13 AM
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Re: If your 8spd trans is rough, put your hand up

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Originally Posted by recoil1911 View Post
I have done at least five visits since purchasing my 2014 JGC Limited and had a transmission firmware update on each visit. Overall there were subtle improvements. The last visit in January 2015 included the latest update at that time and quick re-learn. Since then the transmission hangs onto gears longer but things have really gone downhill in the last month. I set my cruise at 75mph on a recent trip and the transmission never left 7th gear and I was on a stretch of highway that was either flat of slightly downhill. I hit the accelerator to downshift it into 6th and then let it go normally back to 75mph. Only then it would go into 8th gear. It did that multiple times on the trip. Also something new is when I come to a complete stop, about a second after that the transmission has one noticeable "bump" that is a little like someone "tapped" my bumper from behind. Put in a call to Jeep yesterday to get a case manager assigned before taking it back to the dealership. I'm pretty much done with firmware update guesses at this point.
I hear you, it's such a shame really. I love the Grand Cherokee otherwise, still think it's a great platform, only with Fiat ownership what can we expect?
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  #524  
Old 03-11-2015, 01:40 AM
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Re: If your 8spd trans is rough, put your hand up

I think we are all in the same ball park, I really don't think anyone knows what to do with these transmissions, and its all trial and error repairs being tried... Sadly it's a real problem for an otherwise great vehicle.... From this forum, even transmission replacements are not fixing the problems, nor are any software updates so far.... Don't know what the answer will be, for me, no point to keep taking it back to the dealer, I see three choices, invoke the lemon law, keep driving it until they possibly come up with a real cure (live with it), or keep taking it back and allow them to keep trying other things which means they have my new car more than I do and a lot of inconvience for me..... I think for me, I will just live with it until I read that someone has actually found a real permanant solution.... Mines no longer so terrible, but it certainly is also not as it should be..... Bummer to be sure on a $75k vehicle
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  #525  
Old 03-21-2015, 02:29 AM
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Re: If your 8spd trans is rough, put your hand up

Came to a complete stop annnnd someone just bumped my rear bumper. I look back,no one there. Fml. GC 14 sitting on 10k and it's been doing this for the past 6 months or so. Doesn't matter if it's cold or hot. I recently reinstalled the OEM intake, thinking it could have been the K&N intake. Now I'm waiting to see if it was in fact the intake. Its only been 50 miles since the intake swap. If this continues, I'll have to bring it in for a flash. If it continues, sorry Crysler, but this is the 5th time I've brought it in and in the state of IL, 4 or more times and under 12,000 miles(or less than 1 yr whichever comes first). Lemon.


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  #526  
Old 03-21-2015, 07:55 AM
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If your 8spd trans is rough, put your hand up

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Originally Posted by MidwestGC View Post
Came to a complete stop annnnd someone just bumped my rear bumper. I look back,no one there. Fml. GC 14 sitting on 10k and it's been doing this for the past 6 months or so. Doesn't matter if it's cold or hot. I recently reinstalled the OEM intake, thinking it could have been the K&N intake. Now I'm waiting to see if it was in fact the intake. Its only been 50 miles since the intake swap. If this continues, I'll have to bring it in for a flash. If it continues, sorry Crysler, but this is the 5th time I've brought it in and in the state of IL, 4 or more times and under 12,000 miles(or less than 1 yr whichever comes first). Lemon.


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Make sure you have all service receipts proving you were in for the same problem. Hopefully you've opened a case with Customer Care each time you had the jeep in for service. Because without a case history in their system (showing repeat visits to a dealer) and how dissatisfied you are with your Jeep, they will just throw some free oil changes or something along those lines at you, hoping to shush you up. DO NOT accept anything they try to offer you, in their eyes it's you saying that your ok with the problem.

I've been dealing with Chrysler's Resolution Department (one step higher than Customer Care) for the past four months regarding an electrical phenomenon and transmission issue. In my case, I am only seven months into my lease and have lost possession of my jeep a total of 9 weeks!! (once for 6 consecutive weeks )

I literally have a binder full of service invoices, rental car agreements, phone call logs and emails regarding my case. It's totally insane I have to go to this extreme to prove a point to them. My case JUST went in for a "final resolution" decision yesterday and I should have an answer next week.

So trust me when I say... you won't be able to just call them and get a new car because it qualifies for your state Lemon Law. You would have to either open a case with customer care and pray they do anything for you OR get a lawyer to bypass everything I've been through.

You can PM me if you have any questions regarding the process.

Good luck!


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  #527  
Old 03-22-2015, 09:18 AM
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Re: If your 8spd trans is rough, put your hand up

Well after 3 reflashes (latest TSB 21-004-15 performed on 3/16/15), my transmission STILL downshifts rough into 1st when crawling in bumper to bumper traffic or when slowly pulling into a parking space...the feeling is like someone just tapped my rear bumper, and the hesitation came back when accelerating at WOT when first merging onto the highway or when passing a vehicle at highway speeds.

On top of this I'm now smelling antifreeze again in the passenger compartment when driving (after engine is warmed up). My radiator was just replaced under warranty on 1/7/15. My next appointment at the dealership to hopefully get this leak fixed is 3/26/15.

I have logged complaints with Chrysler Customer Care as each problem arises, and been given multiple case numbers.
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  #528  
Old 03-22-2015, 09:52 AM
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Re: If your 8spd trans is rough, put your hand up

I have maybe 3500 miles on mine since they did the trans adaptive relearn procedure. I had the harsh 2-1 downshift and 2-3 upshift. The relearn stopped the harsh upshift immediately but it took about 350 miles of driving for the harsh downshifting to stop. It's been perfect since then. Hopefully it continues that way.

You have to give the relearn some time to take effect, it's not an instantaneous fix to the problem. And yes, I realize that this (as well as everything else tried) hasn't solved the issue for some.

If you're up to speed on your state lemon law and what qualifies a vehicle as such you shouldn't need an attorney. On a buyback, you're dealing directly with Chrysler... and once started, the dealer is technically no longer in the picture. That's not to say the dealer can't be helpful to you with pointers on the process but they are under no obligation to help.

I had problems with an older GC. Chrysler contacted me within the 10 day period after receiving my letter requesting a buy back under our lemon law. They didn't question the issue I was having, as I assume they had already talked to the dealer about it before calling me. They simply asked if I wanted a new vehicle or my money back. I stepped up a model year and paid the difference in MSRP, which was fair.

Ironically, the only issue I had with the whole process was with the lame assed company that Chrysler contracted with to handle the buy back paperwork. They acted like the whole thing was coming out of their own pocket. I informed them that the buy back was a done deal with Chrysler and that there was nothing for them to negotiate over. After going back and forth with them a few times and getting nowhere, one call to the Chrysler zone rep fixed that.
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