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Old 07-28-2011, 02:01 PM
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iphone and uconnect problem

I updated the software in my iphone and now it will not work with the uconnect. Any ideas how to correct this without having to go to the dealer? I called apple-they told me to contact Chrysler. My hands free headset connected after I was instructed to refreash the phone, but when I go to the bluetooth screen on the phone, it looks like it is still searching even though it is connected and I am using it. I wish there was some way to go back to the other software I had before I updated it. Will never do that again! Help!
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Old 07-28-2011, 02:08 PM
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Re: iphone and uconnect problem

My guess is that you updated the OS on the iPhone and need the uConnect update discussed in this thread:

New uconnect module tsb

We have an iPod Touch that worked when we first bought out Jeep and stopped working after we updated the OS. Just had the uConnect update done and we can connect again.
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Old 07-28-2011, 04:42 PM
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Re: iphone and uconnect problem

Try getting the new iPhone TSB 08-036-11 flashed to your Jeep. It just cleared up all my iPhone issues.
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Old 07-28-2011, 06:07 PM
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Re: iphone and uconnect problem

How is that done?
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Old 07-28-2011, 08:19 PM
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Re: iphone and uconnect problem

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Originally Posted by Candy Girl View Post
How is that done?
Having a dealer do it is the safest bet. My guess is that it could be done in the same amount of time as an oil change.

There is another post on applying this update DIY but since we are all under warranty why risk it...
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Old 07-29-2011, 09:30 AM
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Re: iphone and uconnect problem

I did the update myself since the next dealer is far from here.

Here is the thread with the link to the file:
http://jeepgarage.org/showthread.php...240#post451240
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Old 07-29-2011, 01:53 PM
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Re: iphone and uconnect problem

Quote:
Originally Posted by rafaelz View Post
I did the update myself since the next dealer is far from here.

Here is the thread with the link to the file:
http://jeepgarage.org/showthread.php...240#post451240

I also did this. It was very easy only took about 20 minutes tops.
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Old 08-02-2011, 06:14 PM
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Re: iphone and uconnect problem

First thing that you should know about smartphones and any car's bluetooth is, if your iPhone for example is working perfectly and connects problem free with your car's bluetooth, do not touch it. I.e. Do not upgrade your iPhone's software. Oftentimes, when you connect your iPhone via iTunes, iTunes will suggest (if available) for you to upgrade your phone's software. If it does, read the first sentence of this reply again. I.e. Don't do it.

The same rule of thumb is true with getting every TSB or most recent TSB for your brand new Jeep. In as much as it might fix some really minor problem, it may just create newer and bigger ones.

So for anyone out there who likes updating their smartphone software regularly even though it is problem free, good luck. Because that's the biggest reason smartphones stop pairing with your car's bluetooth. Don't bother complaining to the dealer because the dealer will always tell you it's your phone. Remember, in as much as your car has a lot of computers and electronics, you can't just stick a USB to your car and attach to your notebook computer with WiFi to upgrade software to match your phone.
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Old 08-03-2011, 02:08 PM
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Re: iphone and uconnect problem

You are right! I will not update my IPhone again! I was able to get it working again, but now the iphone continues to look for devices to pair with when I go into the bluetooth section even tho it is already paired. And it does not stop doing that. It did not do that before.
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Old 08-05-2011, 01:18 PM
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Re: iphone and uconnect problem

Funny, I am running ioS beta 5 and mine still works.
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Old 08-05-2011, 11:15 PM
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Re: iphone and uconnect problem

Quote:
Originally Posted by olamaca View Post
First thing that you should know about smartphones and any car's bluetooth is, if your iPhone for example is working perfectly and connects problem free with your car's bluetooth, do not touch it. I.e. Do not upgrade your iPhone's software. Oftentimes, when you connect your iPhone via iTunes, iTunes will suggest (if available) for you to upgrade your phone's software. If it does, read the first sentence of this reply again. I.e. Don't do it.

The same rule of thumb is true with getting every TSB or most recent TSB for your brand new Jeep. In as much as it might fix some really minor problem, it may just create newer and bigger ones.

So for anyone out there who likes updating their smartphone software regularly even though it is problem free, good luck. Because that's the biggest reason smartphones stop pairing with your car's bluetooth. Don't bother complaining to the dealer because the dealer will always tell you it's your phone. Remember, in as much as your car has a lot of computers and electronics, you can't just stick a USB to your car and attach to your notebook computer with WiFi to upgrade software to match your phone.
The problem with refusing to update your smart phone's software is that some updates include security fixes. If you refuse the update, you may leave yourself vulnerable to having the personal data in your phone stolen - or your signal pirated, etc.

Some vulnerabilities are minor or there is no attack in the field (for now) - others are a matter of concern. You can't just put your head in the sand and not update - you need to research the security implications.

The analogy with PCs is telling - there are a lot of unpatched PCs on the internet that have been compromised and are now available as part of "botnets", or have had their data stolen (like bank account into in Quicken). As our phones grow more and more sophisticated, we tend to put more and more sensitive personal information on them, and security risks grow.

What torques me is that (unlike PCs) Apple doesn't provide an easy rollback for their iPhone updates. You can google around though and you'll see how to do it.

My advice is this: Go ahead and accept the software updates from Apple - then make sure to test your phone promptly with all the bluetooth connections you use. If the patch has screwed things up, roll it back then make a note of the release level and don't update until a later patch. When the later patch comes along, hopefully it will have addressed whatever was messed up and you can get current.

Obviously if the patch you are rolling back has a description that explains all the urgent security issues it addresses, you will have to make a tough call between security vs. loss of function.

Not optimal - but that's the state of the industry at the moment.
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Old 09-07-2011, 09:55 AM
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Re: iphone and uconnect problem

May I say that even though your iPhone may seem to work correctly in connecting, placing and receiving calls that there are still a couple of issues that the TSB will correct:
1) you may be able to stream audio ok, but press the wake button on the Iphone so you can see the "no playing" page. What happened? Is the audio choppy?
2) When you plug the Iphone into the docking cable, you get the "error occurred" message, correct?
There are several other things that he update takes care of. These are issues created by the Phone mfgs. Some of the device companies will come out with a new update to possibly fix what they broke (Apple is not know for this though).
However, yes in the case of some updates causing problems when a device was working correctly does in fact happen. Some of these companies come rushing out with new Android SW versions without validating them on vehicles that are on the road.
So if an update or a TSB comes out, it would probably do you best to give it some time and also read what others say that have had it applied.
In the case of this TSB 08-036-11, there are a lot of happy people who have had it performed on their vehicle.


Quote:
Originally Posted by olamaca View Post
First thing that you should know about smartphones and any car's bluetooth is, if your iPhone for example is working perfectly and connects problem free with your car's bluetooth, do not touch it. I.e. Do not upgrade your iPhone's software. Oftentimes, when you connect your iPhone via iTunes, iTunes will suggest (if available) for you to upgrade your phone's software. If it does, read the first sentence of this reply again. I.e. Don't do it.

The same rule of thumb is true with getting every TSB or most recent TSB for your brand new Jeep. In as much as it might fix some really minor problem, it may just create newer and bigger ones.

So for anyone out there who likes updating their smartphone software regularly even though it is problem free, good luck. Because that's the biggest reason smartphones stop pairing with your car's bluetooth. Don't bother complaining to the dealer because the dealer will always tell you it's your phone. Remember, in as much as your car has a lot of computers and electronics, you can't just stick a USB to your car and attach to your notebook computer with WiFi to upgrade software to match your phone.
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