I have sent a Lemon Law Letter to Jeep with the following list of services attempts and repair results. I am not sure if they care or if this will qualify as a "Lemon", but I really love my Jeep...I just cant justify sticking with a vehicle with this number of problems for the entire 39 month term of my lease if this is going to keep up.....
· October 10, 2013
o Prior to taking final delivery of the vehicle I test drove it. I had ordered the vehicle from the factory so it was not on the lot for me to have done so prior to leaving my deposit for the purchase. I notified my sales rep, Tyler, that the steering wheel was not centered at that time and asked that it be remedied before I take final delivery. I delayed my deliver in expectation that this was done
· October 28, 2013
o Steering Wheel was not centered when I picked the vehicle up so I scheduled an appointment and brought it in. Waited for the vehicle and when I took it for a ride upon its supposed completion, found the issue was not resolved at all
· October 28, 2013
o Steering wheel still not centered. Brought back on same day and was told that I wasn’t looking at the wheel correctly. Tech again attempted alignment and when I took the car for a ride on the local roads it seemed to be adequately resolved. Within about 2 days I had contacted the dealer service department again to let them know the issue had returned and seemed worse than before
· October 30, 2013 –
o Steering Wheel STILL not aligned to center and seems to have become worse
§ Upon completion, manager took it for a drive and issue seems to have been corrected through alignment
o Steering wheel vibration, seems like a tire is out of balance
§ No longer evident as may have been a side effect of alignment issue
o Transmission severely “slams” at very low speeds (highway traffic) during 1st-to-2nd, 2nd-to-3rd and downshifts on the above. When coming to a stop from low speeds the transmission drops into 1st gear unexpectedly and causes the vehicle to lurch forward, feels as though someone has bumped the car from behind when it happens.
§ Was told by manager that this is a known issue and “not technically out of spec” as Chrysler is supposedly working on a software update to remedy the issue
· December 30, 2013
o Vehicle brought back in for another attempt at fixing steering wheel issue. Though it was fixed previously it seems to have returned to a crooked state over time since the last attempted repair
§ Dealership conducted a 4-wheel alignment this time (not sure why this was not done previously) and found the rear end to be significantly out of spec. Once fixed this seems to have alleviated the problem
o Transmission seems to be getting worse. Now when I accelerate I feel a vibration off the line which goes away at speed. No matter what speed I am traveling at the shifts are EXTREMELY abrupt and rough and seem to be getting much worse as the mileage of the vehicle increases
§ Software update conducted and dealer advised a part was being ordered (A pressure valve) for the transmission that has been identified as improving the issue in other similar vehicles to date
o Satellite Radio cuts out intermittently with no reason or warning on open roads with no visible disruptions to the signal
§ Dealer conducted a software update on the audio system, but no noticeable improvement has been seen
o Driver seat is clicking and squeaking over bumps and around corners as though something in the seat frame is loose or has come apart
· January 20, 2014
o Vehicle being brought back to dealership for another attempt to resolve the transmission issues. The valve ordered on 12/30 will be installed
o Upon the completion of the rear alignment on 12/30 a new noise has started in the rear suspension, described as a rubber and metal friction sound. Tech believes it to be one or more bushing of the left rear shock and will plan to replace during this visit
o Seat was not addressed during the 12/30 visit and will be addressed during this effort.
· October 10, 2013
o Prior to taking final delivery of the vehicle I test drove it. I had ordered the vehicle from the factory so it was not on the lot for me to have done so prior to leaving my deposit for the purchase. I notified my sales rep, Tyler, that the steering wheel was not centered at that time and asked that it be remedied before I take final delivery. I delayed my deliver in expectation that this was done
· October 28, 2013
o Steering Wheel was not centered when I picked the vehicle up so I scheduled an appointment and brought it in. Waited for the vehicle and when I took it for a ride upon its supposed completion, found the issue was not resolved at all
· October 28, 2013
o Steering wheel still not centered. Brought back on same day and was told that I wasn’t looking at the wheel correctly. Tech again attempted alignment and when I took the car for a ride on the local roads it seemed to be adequately resolved. Within about 2 days I had contacted the dealer service department again to let them know the issue had returned and seemed worse than before
· October 30, 2013 –
o Steering Wheel STILL not aligned to center and seems to have become worse
§ Upon completion, manager took it for a drive and issue seems to have been corrected through alignment
o Steering wheel vibration, seems like a tire is out of balance
§ No longer evident as may have been a side effect of alignment issue
o Transmission severely “slams” at very low speeds (highway traffic) during 1st-to-2nd, 2nd-to-3rd and downshifts on the above. When coming to a stop from low speeds the transmission drops into 1st gear unexpectedly and causes the vehicle to lurch forward, feels as though someone has bumped the car from behind when it happens.
§ Was told by manager that this is a known issue and “not technically out of spec” as Chrysler is supposedly working on a software update to remedy the issue
· December 30, 2013
o Vehicle brought back in for another attempt at fixing steering wheel issue. Though it was fixed previously it seems to have returned to a crooked state over time since the last attempted repair
§ Dealership conducted a 4-wheel alignment this time (not sure why this was not done previously) and found the rear end to be significantly out of spec. Once fixed this seems to have alleviated the problem
o Transmission seems to be getting worse. Now when I accelerate I feel a vibration off the line which goes away at speed. No matter what speed I am traveling at the shifts are EXTREMELY abrupt and rough and seem to be getting much worse as the mileage of the vehicle increases
§ Software update conducted and dealer advised a part was being ordered (A pressure valve) for the transmission that has been identified as improving the issue in other similar vehicles to date
o Satellite Radio cuts out intermittently with no reason or warning on open roads with no visible disruptions to the signal
§ Dealer conducted a software update on the audio system, but no noticeable improvement has been seen
o Driver seat is clicking and squeaking over bumps and around corners as though something in the seat frame is loose or has come apart
· January 20, 2014
o Vehicle being brought back to dealership for another attempt to resolve the transmission issues. The valve ordered on 12/30 will be installed
o Upon the completion of the rear alignment on 12/30 a new noise has started in the rear suspension, described as a rubber and metal friction sound. Tech believes it to be one or more bushing of the left rear shock and will plan to replace during this visit
o Seat was not addressed during the 12/30 visit and will be addressed during this effort.