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  #1  
Old 05-03-2012, 08:45 AM
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Unhappy Is this dealer BS

My wife took her 2012 5.7 limited to the dealer, for it's first oil change. The Jeep has 1900 miles but was delivered to us on Nov. 17th. So according to the maintenance schedule oil should be changed every six months regardless of miles. The service adviser told her that there's break-in oil in the engine that doesn't come active after 2500 miles or so" And he didn't want to do it. I call that BS,

2. They did not top off any fluids. When I went back and questioned the advisor he said that Chrysler no longer recommends topping off fluids. HUH!?!?!? Wait, a new auto uses more fluids but they don't recommend topping them off? I call this BS.

What do you guys think?

Is it time for a new dealer?
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  #2  
Old 05-03-2012, 09:37 AM
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Re: Is this dealer BS

Change the oil and top off the fluids. They are full of BS!

Go to a trusted independent shop or DIY. Stay away from the Stealership if at all possible!
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  #3  
Old 05-03-2012, 09:47 AM
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Re: Is this dealer BS

They did change the oil I think, But the part about Chrysler not recommending top offs, is the biggest load of____ I've ever heard.
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Old 05-03-2012, 10:20 AM
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Re: Is this dealer BS

Nor is there a so called "break in" oil from Chryco, though perhaps good practice to do first oil change early to rid the crankcase of any shavings from initial break in of new power plant.

+2 find a new service dept
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Old 05-03-2012, 10:28 AM
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Re: Is this dealer BS

The service adviser seems to be a complete idiot or a liar. Find another dealer.
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Old 05-03-2012, 11:58 AM
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Re: Is this dealer BS

Probably unfair on my part, but reading just the subject line alone my thought was "Yes!". Not to say there aren't some good dealership service centers out there, but in my experience they are few and far between. Finding a good one is like finding a four-leaf clover.
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Old 05-03-2012, 12:06 PM
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Re: Is this dealer BS

The last time I got my (free) oil change at North Point in Winston-Salem, I was listening to the service adviser in conversations with three other customers. He was giving them straight-up advice.
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Old 05-03-2012, 12:10 PM
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Quote:
Originally Posted by Greenlight View Post
My wife took her 2012 5.7 limited to the dealer, for it's first oil change. The Jeep has 1900 miles but was delivered to us on Nov. 17th. So according to the maintenance schedule oil should be changed every six months regardless of miles. The service adviser told her that there's break-in oil in the engine that doesn't come active after 2500 miles or so" And he didn't want to do it. I call that BS,

2. They did not top off any fluids. When I went back and questioned the advisor he said that Chrysler no longer recommends topping off fluids. HUH!?!?!? Wait, a new auto uses more fluids but they don't recommend topping them off? I call this BS.

What do you guys think?

Is it time for a new dealer?
I vote for BS on both points. I would discuss with the service manager before changing dealers.
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Old 05-03-2012, 02:50 PM
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Re: Is this dealer BS

There is no such thing as break in oil anymore. It even states that in the owners manual
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Old 05-03-2012, 02:55 PM
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Re: Is this dealer BS

Thanks for your replies, I have bought five Jeeps from this dealer so they know me and have serviced all my previous Jeeps. I believe that they didn't do the work that I asked for and are now looking for an excuse because the didn't do the work. Why wouldn't you top off fluids? And when would you top or refill the fluids? Will Chrysler honor their warranty if it's discovered that you have no fluid in the reservoir? lol
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Old 05-03-2012, 11:16 PM
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Re: Is this dealer BS

So Chrysler says the fluid levels should be left low? Doesn't make a lot of sense LOL
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Old 05-03-2012, 11:54 PM
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Re: Is this dealer BS

Quote:
Originally Posted by SW03ES View Post
So Chrysler says the fluid levels should be left low? Doesn't make a lot of sense LOL

Agreed, I think I was handed a crock, and I'm going back to the dealer today to get the clarification and ask where I can read this pronouncement from Chrysler that they don't recommend top offs.
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