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  #13  
Old 10-28-2013, 03:16 PM
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Re: ISG- Thoughts, resolutions?

Thanks for the input guys. It helps a lot. I called Chrysler again today and let them know again that I would like to initiate a buyback. They opened a new case and said someone will call me back within 24hrs. They did advised me that they may make me return my rental car once we start this process. Did any of you have rental cars or still driving the GC? The dealer tried to get me to trade in the GC for a new one on Saturday and I had to laugh at them. They wanted to give me 33k for a 13 Overland with 10,400 miles in flawless condition and pay sales tax on the new one. After I laughed at them they said it's probably best if I pursue the Lemon Law. We will see what happens. My service manager said his district manager hasn't responded to him about my situation and feels escalating this through Chrysler will get a faster response as well. I get their hands are tied and don't want to lose money but they are the face of the Manufacturer.
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  #14  
Old 10-28-2013, 03:25 PM
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Originally Posted by shewstring View Post
Great to hear positive traction. The Regional Rep was behind me in mine as well. If ISG asked for lease payments from you, you are only days from making a deal. It will take some time from there for the dollars to flow, but no more than two weeks.
Good to know. My question is what do I do about the payment that is scheduled to come out on the 3rd. Should I cancel it? I don't want to be out that money... I'm afraid it will get lost in the shuffle of the paperwork.
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  #15  
Old 10-28-2013, 06:07 PM
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Re: ISG- Thoughts, resolutions?

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Originally Posted by adthebadstud View Post
Good to know. My question is what do I do about the payment that is scheduled to come out on the 3rd. Should I cancel it? I don't want to be out that money... I'm afraid it will get lost in the shuffle of the paperwork.
Make your payments. I spoke with the financial institution regarding mine as I was in the same boat. You are entitled to any overpayments as it is your name on the account. Also means it is your tail whose credit rating takes the hit if they don't receive a payment. The payoff is calculated off an amount before your payment. Because this process takes so long to get checks, it is simply impossible to sync everything. They were fair with me. If there is any descrepancy at the end, they will rectify, just call them.
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  #16  
Old 10-29-2013, 02:18 PM
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Re: ISG- Thoughts, resolutions?

I received a call from Chrysler this morning and they said they escalated my case to the "area manager". Hopefully not the same person as AMC had and this rep can do something. They are well aware that my car is not getting out of the shop anytime soon due to them remaking the driveshaft and they do seem receptive to the situation. Hopefully I get in contact with ISG soon. AMC I have lemon law lawyer ready just trying to give Chrysler the chance to make it right internally which they seem like they will do. Only time will tell. They said I should receive a call from the area manager within the next few days.
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  #17  
Old 11-05-2013, 10:08 PM
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Re: ISG- Thoughts, resolutions?

I ended up sending in the lemon notification card to Chrysler certified mail last week. They received it Wednesday and out of nowhere on Friday I received an email that my missing part eta date was changed from 1/13 to 11/05. Magically they were able to locate the part after I pushed the lemon law. I just picked my Jeep up from the dealer and am back on the road now. I am sure it wasn't a coincidence that the part arrived after my case was already referred to the area manager. I am still waiting to hear back from the area manager, I was told it would be 5 business days and that came and went. I am seeking at least a payment for my truck being in the shop for 28 days 2 short of being a lemon. The dealer can't believe this happened and are embarrassed by the whole situation.

My suggestion to anyone that is dealing with a potential lemon to send in the Notification card from the back of the lemon law handbook as soon as you meet the requirements. I received immediate results as far as getting the problem corrected the way it should have been from the beginning. I'm very disappointed in the lack of service from Chrysler and their "customer resolution center" Everyone pushes you off to someone else and says they will call you but it never happens. Best thing is to stay on top of them, I guess they expect people that are paying 40k plus for a suv to sit around and wait on them.

All is well that ends well I suppose. Thought I'd give my 2 cents.

adthebadstud,
I hope you are moving along in your situation as well.
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  #18  
Old 11-06-2013, 05:09 PM
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Thanks,

Actually got an email yesterday confirming that I'll be getting a check for the vehicle! Basically what I have paid for it less a mileage fee and the "rebate" that was used for the drive off fees. Its better than nothing though!

Overall I must have gotten lucky with my dealer and area manager. I'm undecided as to whether I want to get another wk2 or just something else. I expected to love the vehicle for years and have only had it for six months, but I have no complaints as to how Chrysler has handles my case.

Good luck to your situation too, Sir.
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  #19  
Old 11-06-2013, 05:30 PM
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Re: ISG- Thoughts, resolutions?

Excellent news. Good to see them moving along with yours. I Love my jeep as well, my first brand new car always bought slightly used before. I've had mine 7 months now and am just happy to have her back. There really are no other good SUV's with the features and capabilities in this range so I still believe this is the best truck for my family.

Keep us posted with what you decide.
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  #20  
Old 11-07-2013, 03:42 PM
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Re: ISG- Thoughts, resolutions?

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Originally Posted by adthebadstud View Post
Thanks,

Actually got an email yesterday confirming that I'll be getting a check for the vehicle! Basically what I have paid for it less a mileage fee and the "rebate" that was used for the drive off fees. Its better than nothing though!

Overall I must have gotten lucky with my dealer and area manager. I'm undecided as to whether I want to get another wk2 or just something else. I expected to love the vehicle for years and have only had it for six months, but I have no complaints as to how Chrysler has handles my case.

Good luck to your situation too, Sir.
Very nice! Congrats! let us know what you decide to do. I think if Chrysler had treated me right, I would have walked into another WK2. As it was, well, we all know the story at this point.
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  #21  
Old 11-13-2013, 04:29 PM
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Re: ISG- Thoughts, resolutions?

Well I finally heard back from the area manager regarding my case and now Chrysler is making things right. My driveshaft is perfect now but I am taking it back in tomorrow for the infamous rear shock. Part of my settlement is to sign a release on my claim so I want to make sure everything is good and I'll be happy again with my Jeep. I'd have to say they are being more than fair at this point. Unfortunate they make us jump through hoops to get there but it worked out in the end.

adthebadstud,

Did you get in another Jeep or go elsewhere?
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  #22  
Old 11-18-2013, 04:54 PM
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Originally Posted by Scottwk2 View Post
Well I finally heard back from the area manager regarding my case and now Chrysler is making things right. My driveshaft is perfect now but I am taking it back in tomorrow for the infamous rear shock. Part of my settlement is to sign a release on my claim so I want to make sure everything is good and I'll be happy again with my Jeep. I'd have to say they are being more than fair at this point. Unfortunate they make us jump through hoops to get there but it worked out in the end.

adthebadstud,

Did you get in another Jeep or go elsewhere?
Scott, glad you are getting some traction with Chrysler. I should be turning in the jeep this week and getting my check. Ultimately I've decided to save some money and go with a sedan instead of an SUV. So I'll be rolling in a 2013 g37x here soon. Gonna save about 200 a month compared to the Jeep.

Good luck with everything!
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  #23  
Old 04-29-2014, 02:35 PM
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Re: ISG- Thoughts, resolutions?

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Originally Posted by wsurfh View Post
ISG Update!
Basically ISG is paying off my existing loan, I am now taking out a new loan for the payoff amt. (due to my bank not agreeing to a collateral swap.)
I had to dig up this thread because it is close to my current situation. I am in the middle of doing a buy back swap of a Cherokee Trailhawk for a Wrangler Rubicon that I had chosen to factory order. The wrangler arrived last friday but it has been a constant back and forth with the dealership and ISG. Chrysler Capital will not accept a collateral swap because the vehicles are different models. I called the ISG rep today and she said that because of this, the dealership is responsible for paying off the loan amount and getting me contracted with a new lender, or stay with chrysler capital if i choose.

This is different from most of the experiences ive read. I thought that it was ISG's job to cut the check for the loan so that the dealer can go ahead and get me contracted into a new one? Also no mention has been made about whats going to happen with all the money ive put in to the loan so far such as my down payment and monthlies ive been paying since january. I am extremely confused and frustrated that I waited long to have this Rubicon built/delivered, only to be able to only look at it because the dealership wont release it to me until this is all resolved.
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  #24  
Old 04-30-2014, 05:16 PM
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Re: ISG- Thoughts, resolutions?

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Originally Posted by HamburgerFries View Post
I had to dig up this thread because it is close to my current situation. I am in the middle of doing a buy back swap of a Cherokee Trailhawk for a Wrangler Rubicon that I had chosen to factory order. The wrangler arrived last friday but it has been a constant back and forth with the dealership and ISG. Chrysler Capital will not accept a collateral swap because the vehicles are different models. I called the ISG rep today and she said that because of this, the dealership is responsible for paying off the loan amount and getting me contracted with a new lender, or stay with chrysler capital if i choose.

This is different from most of the experiences ive read. I thought that it was ISG's job to cut the check for the loan so that the dealer can go ahead and get me contracted into a new one? Also no mention has been made about whats going to happen with all the money ive put in to the loan so far such as my down payment and monthlies ive been paying since january. I am extremely confused and frustrated that I waited long to have this Rubicon built/delivered, only to be able to only look at it because the dealership wont release it to me until this is all resolved.
What was the problem with the Trailhawk?
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