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  #13  
Old 04-07-2011, 10:02 PM
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Re: It's Official, I Regret My Purchase

I wonder if yours was built buy those stoned drunks that got fired?
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  #14  
Old 04-07-2011, 10:12 PM
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Re: It's Official, I Regret My Purchase

One word....LEMON
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  #15  
Old 04-07-2011, 11:26 PM
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Re: It's Official, I Regret My Purchase

Quote:
Originally Posted by litespeedz View Post
I had a November build date. This was the exact color combo and feature set I was looking for. I looked hard for this car. The deal was really good so I pulled the trigger.

I looked up the Lemon Law. NYS says they get four tries at fixing it or it has to be in the shop for 30 days over 24 months (or 18,000 miles). I think that is slanted too far in the dealer's/manufacturer's favor. I am stuck trying to get Chrysler to do something or get some satisfaction from the dealer.

Thanks for all the support guys. I was a little worried people would tell me I was over the top. I really wanted this to go well. This was worse than I ever imagined.

I think the longer that this draws out the less likely I would be to give Chrysler a second chance. I do feel that if Sergio knew about things like this he would be up in arms. Organizational change is a hard thing, especially for a part time CEO. But man I would not let this kind of stuff fly in mine.
rent a car and drop your gc off at the dealer. tell them you do not want it back until everything is fixed. tell them you dont care if items are back ordered, you dont want it back until it is fixed and tested. let the 30 days run out and then take it back three more time for the shudder. hire a lawyer and lemon law the thing. i did that with my POS F-250 diesel and then took a picture of my new G-35 and sent it to Bill Ford along with a letter that stated i fixed the problem my F-250 was having. they have lost a customer forever, and my kids have been brain washed to hate Ford. someday my grand and great grand kids will be to.
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Old 04-07-2011, 11:49 PM
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Re: It's Official, I Regret My Purchase

Quote:
Originally Posted by Rosewood View Post
rent a car and drop your gc off at the dealer. tell them you do not want it back until everything is fixed. tell them you dont care if items are back ordered, you dont want it back until it is fixed and tested. let the 30 days run out and then take it back three more time for the shudder. hire a lawyer and lemon law the thing. i did that with my POS F-250 diesel and then took a picture of my new G-35 and sent it to Bill Ford along with a letter that stated i fixed the problem my F-250 was having. they have lost a customer forever, and my kids have been brain washed to hate Ford. someday my grand and great grand kids will be to.

I agree 100%
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  #17  
Old 04-08-2011, 12:17 AM
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Re: It's Official, I Regret My Purchase

One thing I can tell you from my own experience is case managers are just people that work in customer service and listen to your complaint and call the dealer for you. At this point you should be dealing directly with the service manager and he should be talking to chrysler. You could request a buyback but chrysler goes by the lemon law in your state for buybacks which means you will have to take it in a total of 3 or 4 times depending on the state and them not be able to fix it. Chrysler will most likely not offer a buyback you will have to request it and go through the process which will take some time and you would have to buy another chrysler product.

Another point I think the person that had the driveshaft and diff replacement for the "shutter" problem was not the shutter problem. I think this was just a drivetrain vibration up to 20 mph and it was a 3.6. I say this because I had the same problem on my previous WK2 Limited and it was just a rear end problem not the shutter that other talk of on the 5.7 between 35 and 60 mph.
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  #18  
Old 04-08-2011, 06:41 AM
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Re: It's Official, I Regret My Purchase

Well this is disconcerting. I'm in final negotiations for my WK2 although the store still has to locate a unit to my specs. I'm probably still going to go through with it and hope that I get a good one. It really sucks that you got a lemon but I agree with the comments here that you need to be persistent and diligent in your fight to get it made right. It is unfortunate that you are having to put that much time and energy into this but hopefully soon Chrysler will wake up and do a buyback for you. So far my jeep store has been really great but I recognize there can be big differences between the sales and service processes. Im going to go meet the service staff on my next visit there to start a relationship. Good luck.
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  #19  
Old 04-08-2011, 10:47 AM
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Re: It's Official, I Regret My Purchase

There are lawyers that deal specifically in Lemon Laws. Google that shit and contact them! I have a personal friend of mine that got taken care of here in NJ (not too far away) and then some dealing with a Toyota lemon...

very sorry to hear about your troubles though, I wish you the best of luck and a speedy resolution!
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  #20  
Old 04-08-2011, 11:10 AM
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Re: It's Official, I Regret My Purchase

Too bad. I actually went to Saratoga Chrysler Jeep while I was car shopping. Fortunately, it appears, they were not open as I was there too early in the morning.
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  #21  
Old 04-08-2011, 11:50 AM
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Re: It's Official, I Regret My Purchase

Wow sorry to hear but I completely understand the feeling of embarrassment with your collrabies in the car "especially" when it's a new car that's being top rated. But I'm glad you posted that. This forum is for that the pros and cons. This thread may make others realize the issuesand bring it to chryslers attention to fix these bugs.
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  #22  
Old 04-08-2011, 08:05 PM
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Re: It's Official, I Regret My Purchase

Sounds painful, I'd hate to have your experience. That said have you considered trying a top flight dealer? I'd give it a shot before throwing in the towel. Service is a key profit center for dealerships. Knowing the history if a dealer deals with most of your outstanding issues after a couple of visits (and maybe provides you a loaner) they've made a friend/customer for years to come.
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  #23  
Old 04-09-2011, 09:18 AM
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Re: It's Official, I Regret My Purchase

I finally received paperwork from the dealer today. They did something right. There was no mention of anything that was performed on the last three items for trip 4. I just want to be fair and tell everyone when they do the things they say they will. It took about a week for them to send this to me. I will go back to my original post and update the diagnosis / repairs performed as needed.

Still no call back from the service department about the window parts and shudder fix. Not even a, "we're working on this with Chrysler..."

I left a voicemail the GM of the dealership yesterday around 12:30pm. He was out but I asked him to call me back to schedule an appointment. I told him he should be aware of my experience with his dealership, the problems I have had with my car, AND that while I wouldn't recommend it, if friends or family feel compelled to buy a Chrysler product, I am telling them it is in their best interest to find another dealer. My co-worker opted not to go to Saratoga Chrysler based on my experience. We'll see if he calls me back.

I also received a phone call from someone else at Chrysler that would like to follow-up on my survey and welcoming me to the Jeep family. She and I have played phone tag and not yet spoken. I agree with one poster who said that I have not yet gotten above the Customer Service level at Jeep. If the glass is not in by next Wednesday (four weeks) I will probably demand to speak with the next level of management. I cannot trade the car in as is (if that is what I decide to do).

I have thought about another dealer but suspect it would be difficult to make a switch in the middle of this case. I am not sure exactly where to go but would probably check out Armory first.

Thanks again for the comments and feedback from all. I appreciate it!
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  #24  
Old 04-09-2011, 09:23 AM
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Re: It's Official, I Regret My Purchase

My next vehicle won't be a Chrysler product. It's the Subaru STI for me.

But for right now, I'm just enjoying my WK while it last.
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