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  #61  
Old 04-21-2011, 10:00 PM
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Re: It's Official, I Regret My Purchase

Time to call one of your local news stations that specializes in this type of thing. I know here in Philly they have "3 on your side" (I think that's the name of the program) when people are given the complete runaround.

It's amazing how quickly poor service becomes great when exposed to the public. These guys need to be exposed, and not just on this site. You've been given completely shitty service and the owner *should* have made it right. He has the ability to make some calls and lean on the people who are selling him these vehicles. Instead, he gives you a whole heaping pile of BS. He obviously doesn't understand that it's either going to cost a little now, or a heluva lot later.

Also, I would also consider contacting a lawyer if this continues.
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  #62  
Old 04-21-2011, 10:29 PM
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Re: It's Official, I Regret My Purchase

Yes, it's "3 on Your Side." See http://philadelphia.cbslocal.com/201...-on-your-side/ if any forum members in metro Philly want to apply.

Not that this isn't feasible, but it is a long shot (as is, to be fair, appealing to the CEO). Few local stations will be willing to offend, in one fell swoop, a major local dealership and national car company, both of which are almost certainly valued advertisers.

Further complicating this is that the specific issues don't make for juicy visuals, or even audio, both of which are important in forming a high-impact television expose.
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  #63  
Old 04-22-2011, 11:00 PM
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Re: It's Official, I Regret My Purchase

Quote:
Originally Posted by litespeedz View Post
I have no idea where my car is, who is driving it, how far they are driving it, what they are doing with it, and when it will be back in my possession.
Why not threaten to call the cops and report it as stolen? That'll get their attention, it's absolutely legit (not a false police report, at least in my state), and it's not like you're trying to stay in the dealer's good graces at this point. All you want is your car back so you can get rid of it through other means (the thing's a lemon, by all accounts).
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  #64  
Old 04-26-2011, 11:37 AM
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Re: It's Official, I Regret My Purchase

I still don't really have any updates on this. The dealer tells me that there has been a lot of back and forth with Star Center on this. They are asking about the low rpm shudder (described as a chugging or surging) I and others have reported. They must have felt this on their drives. Not sure what any of that means.

In terms of the lemon law, I still don't meet the requirements so for now I am in limbo. At least I have a loaner car (Although, I should point out that it was recently cited as one of the worst cars on the road - Dodge Nitro. After living with this car for a week I can confirm it is in fact one of the worst cars on the road. No offense to any owners it's just not for me.). Tomorrow will be the 14th day in a row in the shop plus all of my days in prior. I am getting close but still have a ways to go. I may reach out to one or two lawyers to see what their thoughts are. It probably won't hurt to see exactly what happens, how long the process takes, how close or far off I am from meeting the requirements, and what the probability of success is. I certainly don't have time to manage this on my own - quite frankly I shouldn't have to.
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Old 04-26-2011, 12:47 PM
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Re: It's Official, I Regret My Purchase

Start calling Jeep/Chrylser directly. Start a Call log with who you talked to and time and what was discussed. The dealership may not want your business, but Chrysler does. With the internet, BAD customer reviews spread REALLY FAST and are seen by LOTS of people.

I had an ignition issue in my first 95 wrangler that I was told....TO MY FACE by the service manager. "I'm sorry son (I was 18) there is nothing wrong with your jeep" They could not get it to reproduce the issue so there was nothing wring with the vehicle. I called Jeep customer support and 30 minutes later got a call from the dealership telling me to bring it back it.
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  #66  
Old 04-29-2011, 04:49 PM
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Re: It's Official, I Regret My Purchase

Ok, I called the service department today for an update. They told me they were taking a shot in the dark and replacing the torque converter. I think this is what they should have tried from the beginning. But I believe at least one other WK2 owner with the Hemi had this same fix applied with minimal success. They believe the car will be done Monday. We'll see how this works out...

I decided not to engage Chrysler Case Management or a lawyer until it is the 4th failed attempt and/or 30 days in the shop. Until then I just don't have any leverage to make a change. If it gets to either of those points it should be quick and easy for both parties to get this to go away.
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  #67  
Old 05-02-2011, 06:11 PM
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Re: It's Official, I Regret My Purchase

I called the dealer today and spoke to my service rep. He said they finished the torque converter and tested the vehicle only to have the shudder / vibration return. He said that Chrysler directed them to replace the driveshafts (now on order). I am not an engineer but I have worked on cars. I do not believe this will solve the problem. I could be wrong and end up surprised, but I doubt it. He seemed genuinely upset, apologized that they have been unable to fix it thus far, and thanked me for all of my patience. He said they should be here in 1 - 2 days and I could check in mid-week. As luck would have it this will be attempt #4 at a fix (or #5 if you count the ESC flash intended to adjust the traction control programming which was thought to cause some of the shudder, which, I guess I don't) and mid-week will be day #30 physically in the shop. All of this combined with a laundry list of other failures and repairs on the vehicle in just five short months of ownership.

I have to say that I was really down on Saratoga Chrysler Jeep before and this team has helped me turn the corner. I strongly believe that the Service Rep, Technician, and Service Manager have gone above and beyond here. I am certain they worked hand in hand over the past few weeks totaling lots of hours trying to diagnose the problem. I do not blame the service department for the continued issues (I still hold a grudge for the sales rep telling me they have loaner cars, directly causing me to buy a car I would not have and for the General Manager telling me he doesn't have time for me). But the service guys get it!

I told my service rep that I do not have a problem with them but I had to ask if Chrysler really wants them to replace all of these parts at this point. He said they directed them to do so and will continue to until something happens. I said, is that something the lemon law? He said that is one option. I told him I needed to be upfront and that by my records we are very close to that point. He acknowledged that and said they would figure out how to handle if the time comes.

Regardless of the outcome on Wednesday NYS would consider this vehicle a lemon and I can pursue remedies within the confines of the law. It will meet it based on 30 days out of service at a minimum. At this time I will only accept a full refund. I would be very uncomfortable with a replacement car not knowing the full root cause of the problems with my current car. I am not open to the new V-6 platform and I am not convinced that a new Hemi will be different. If they don't know what is wrong with mine how could they tell me I won't have the same problem? I have also seen first hand the difference between how Chrysler treats a customer post sale and how Acura / Honda treats a customer post sale. My experiences (and I will be fair and acknowledge others have had very different ones) show that the two are worlds apart. I will never be in this situation again because this will be my first and last Chrysler product. Waiting weeks for critical parts on backorder while new vehicles are rolling off the line every day is wrong. Hundreds of miles of on- and off-hour in car diagnosis by technicians / service people in my vehicle coupled with the guess-and-check method of car repair does not make for a positive customer service experience.

When this is all over I will be writing many letters detailing my experience. I will be sure to provide kudos were credit is due and criticism where improvement is necessary. I hope that I am able to reach some at the management level within Chrysler. They should know about my experience and if nothing else, learn from it.

I do want to thank the moderators and founders of this forum. It is a great resource that has helped me immensely. They have been kind enough to allow me to post this experience without question. I appreciate that they were willing to allow me to share my negative reviews without censorship. And providing a venue to vent my frustration has helped reduce my blood pressure over the past month.
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Old 05-02-2011, 08:51 PM
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Re: It's Official, I Regret My Purchase

I agree that the driveshafts are not going to fix your problem. At this point you may want to request a buyback, but chrysler buyback offers include buying another chrysler product. Since it is clear you don't want to do that you would have to pursue the lemon law. Under the lemon law in most states they are allowed to charge for the miles you have driven the vehicle. So it may not be a full refund. In my experience chrylser will keep trying to fix the vehicle until you request a buyback or replacement. It varies by state but I would check to see how the process works and if you are able to get all you money back.
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Old 05-06-2011, 02:47 PM
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Re: It's Official, I Regret My Purchase

I am sorry to read about the bad experience you've had with Jeep/Chrysler and your WK2.

Please let us know how the Lemon Law situation goes. I'm very curious to see how the dealership and Jeep/Chrysler react.
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Old 05-10-2011, 05:00 PM
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Re: It's Official, I Regret My Purchase

Sorry it's been a while since I posted an update. For the past week and a half I was in waiting mode. I was advised I could not do anything until this 4th attempt was complete.

I picked up my car today. The new driveshafts were installed. The service manager and I took a drive. I did not notice the WOT shudder and I punched it several times in the 40-50mph range on level road, inclines, and declines. It shifted like it was supposed to. Most everything felt smoother. (To be fair, I spent the past two weeks in a base Dodge Nitro rental car which is about as smooth as a bucking bronco. It is difficult for me to tell how much the car has improved versus how much better it is than the Nitro.) Also, some of the low speed chugging/surging/shudder, whatever you want to call it, seemed to be gone. I have not noticed the car buck as you coast to a stop below 40mph. Both the service manager and I were shocked that the driveshafts seem to have fixed the problem.

Before others experiencing the shudder ask, I don't have any of the paperwork for this. He wanted to get me driving it and plans to close out the paperwork and mail it to me. When I get it, I will share with everyone what it says. They did tell me they Chrysler told them they have had a rash of "bad driveshafts" on Overland models. I don't how much substance there is to that. I hope this helps others but I would recommend that you have your service manager contact "Star Center" which I was told is the engineering arm they deal with.

One thing to note: They put about 900 miles on the car with all the diagnosis work. Yikes! I haven't fully swallowed that yet. I am sure it will bug me at some point when I really start to digest that.

In parallel, I had spoken to a lawyer this week that came highly recommended. He actually used to represent Diamler-Chrysler in lemon law matters so he has seen it from both sides. He told me that if this 4th attempt fixed the vehicle it will be difficult to pursue the lemon law under the 30 days statute. He said there is case history where the courts sided with the manufacturer because they eventually made good on the warranty.

I won't get to drive the car too much as I am heading to Europe on business for two and a half weeks. However, when I return in June I will report back any findings as I drive the car more.

For now, I am more or less stuck with the car. I don't believe I will be able to trade it in because any dealer is going to see the vehicle history report and low ball me. Any private buyer looking in this range is going to want to see a vehicle history report. My initial plan to pursue the lemon law regardless may not be feasible. I believe leveraging the lemon law for the 36 days the vehicle spent in the shop is going to be a bloody battle with only a marginal shot at winning. When I return from Europe I may contact another lawyer to get a second opinion and if I continue to have problems with the car or the shudder comes back then I will pursue something.

So the positive is the car is fixed. But the negative is the freakin journey I took to get here. I hope to have lots of time to write letters to Chrysler on my trip. While the car seems to be driving great I am struggling to to trust it and the whole thing from start to finish makes my stomach turn in knots. The three or four times I walked out to the car today I wasn't excited I was just sick about the trouble it has been.

I hope that this last post is helpful to others and maybe they can get their vehicles fixed quickly based on the info from mine.
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  #71  
Old 05-11-2011, 12:19 AM
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Glad to hear you got it back and hope this is your last problem for quite a while!


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  #72  
Old 05-14-2011, 06:22 PM
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Re: It's Official, I Regret My Purchase

I am having a lot of problems with my WK2 as well it is currently in the shop due to a cracked "faulty manufactured" radiator at 10,000km and this was just one of the many problems I've had. I won't see my Jeep for more than week and the dealer is not even paying for my rental... Chrysler has lost another customer, I will not buy another product from them again. Going to sell my WK2 ASAP and hop into something that is more reliable. Lesson learned...
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