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  #1  
Old 02-23-2011, 01:41 PM
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Jeep.com Owners site. Incomplete service history and missing service contract info

Currently, the only thing I'm seeing on the owners site is a service appointment for 1/11/2011. My Maximum Care warranty, oil change plan and two other service appointments are not showing up on the system.

I contacted Jeep since the service contract was not showing up online. (I purchased it from chryslerwarrantys.com) The pop-up box on my owner's gave me the following message:

We are sorry, but it appears that there are no Service Contracts for this vehicle
If you believe this is in error, please call
1-800-442-2666
9:00 a.m. - 9:00 p.m. EST M-F
or visit: Service Contracts


____

Of course, I call Jeep and they have no problem finding the contract. I was informed by the rep that it may take 3 to 6 weeks to show up online.

However, the rep also told me that he shows the dealer prep on the vehicle (the day I purchased it) and my most recent visit when I had the ESC TSB performed. (but NOT my visit to the dealer on 1/11/2011 which is the only thing which appears online)

While the rep was being as helpful as possible, he ultimately blamed it on a glitch in the system and instructed me to use a form to contact Jeep by email to fix this.

I'm curious, how much information for those who have registered at jeep.com is viewable online? How much are you not seeing?
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2011 Jeep Grand Cherokee Overland. Dark Charcoal. 18" black cast aluminum wheels. 275/65/R18 Nitto Terra Grapplers. (replaced the Firestone A/Ts in the pic) Rock rails. Skid plates. Tow hooks. Huskyliners. 44K miles as of 11/13.

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Old 02-23-2011, 02:08 PM
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Re: Jeep.com Owners site. Incomplete service history and missing service contract in

Yes I noticed this when I joined a couple weeks back as well. It shows the first in service date which is when they first got the Jeep. Then one other time I was there which is the second time I went back for them to actually replace the dash cluster. Its missing the first time I went to evaluate/figure out the problem of the dash cluster, and the fourth time I went, which was an oil change/TSB update..
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2011 Jeep Grand Cherokee Overland- 5.7L, Black




Current Mods- Corsa Catback exhaust / JL Stealthbox / Bwoody 4" intake / Sharkfin Antenna / Chrome Tubular side steps / Chrome Fog Bezels / F/R Slush Mats / Cargo Mat / Illuminated Door Sill Guards / Bright Pedals / Nanofusion Complete Clear Bra Protection / Headlight Protection / Front Tints / Tinted Tails
Future Mods-- Tuner?

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Old 02-23-2011, 03:13 PM
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Re: Jeep.com Owners site. Incomplete service history and missing service contract in

It took a long while for my info to be updated on there as well, but it all showed up eventually.
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Old 02-23-2011, 04:01 PM
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Re: Jeep.com Owners site. Incomplete service history and missing service contract in

I haven't had any service performed yet, but my warranty showed up 3 days after I bought the vehicle.
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Old 02-24-2011, 06:14 PM
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Re: Jeep.com Owners site. Incomplete service history and missing service contract in

FOLLOWUP:

It seems my last name doesn't have enough characters to be recognized by the system. (seriously, that was the explanation given)
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2011 Jeep Grand Cherokee Overland. Dark Charcoal. 18" black cast aluminum wheels. 275/65/R18 Nitto Terra Grapplers. (replaced the Firestone A/Ts in the pic) Rock rails. Skid plates. Tow hooks. Huskyliners. 44K miles as of 11/13.

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