Originally Posted by jrein
Is it a normal practice for Jeep dealers to sell and/or install non-Mopar parts?
I bought a filter for my GC today from a local dealer. I paid the amount they had advertised for a genuine Mopar part on their website. After I took it home, I began to suspect it may not have been a genuine Mopar part. There were differences between the new filter and the original, one of which was a lack of Mopar branding, another was that it was made in China. My original, and the one they had advertised, were made in the USA.
I took it back to the dealer and they graciously swapped it out for one that was branded Mopar that was an exact match for my original.
Working on the assumption that the dealer initially handed me an off-brand filter by accident, is it common practice for dealers to use non-manufacturer parts for service? It seems odd to me that they'd stock a non-Mopar part. Do you need to specify Mopar parts only when you take your car to the dealer?
In your instance, if their advertisement explicitly stated it was a genuine Mopar part as opposed to similar sounding weasel words, they could be on thin ice in some states if the part you bought was not a genuine Mopar part.
As for selling non-Mopar parts, some dealers even stock them, but an honest one would make sure you knew the pedigree and what you would be getting.
Unstocked parts, not at all unusual for dealers to offer to buy and install non-factory parts--particularly on brands like Jeep that tend to have higher customization.
They make a few bucks on the deal, you get exactly what you want and all is joyful in Mudville.