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Old 01-25-2011, 08:09 PM
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Angry Jeep in for warranty repair and this is what Chrysler gives me.....



So I took my Jeep in to have the torque converter replaced to fix the shudder problem. I will be with out my Jeep for 2-3 days and this is what Chrysler thought was a comparable vehicle to give me. Seriously! I even had to call Chrysler to ask if they would put me in a rental. With reluctance they said "yes, since you just bought your vehicle we will provide you with one, but for only 3 days." Needless to say, this Nissan POS will get on hell of a workout
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Old 01-25-2011, 08:18 PM
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Re: Jeep in for warranty repair and this is what Chrysler gives me.....

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Old 01-25-2011, 08:22 PM
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Re: Jeep in for warranty repair and this is what Chrysler gives me.....

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Exactly!
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Old 01-25-2011, 08:42 PM
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Re: Jeep in for warranty repair and this is what Chrysler gives me.....

our member Robert Palmer went from a 6.1 Hemi to a Prius as a loaner..

but word up to the rental car abuse
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Old 01-25-2011, 08:56 PM
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Re: Jeep in for warranty repair and this is what Chrysler gives me.....

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Originally Posted by Father Paul View Post
our member Robert Palmer went from a 6.1 Hemi to a Prius as a loaner..

but word up to the rental car abuse
I remember that thread. Didn't get get liike 15 MPG LOL
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Old 01-25-2011, 09:13 PM
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Re: Jeep in for warranty repair and this is what Chrysler gives me.....

Im never impressed by people abusing stuff that isnt theres. Infact it kinda pisses me off even if it is just a piece of shit Kia that nobody cares about.

Unfortunately thats what you get if you buy a domestic car from Ford, Chevy, or Chrysler. They are not high end car companies and even though they can make a great product, do not expect amazing service. If you wanted a fancy car when yours was in for service you should have gone with Mercedes, Lexus, or Acura or something like that.
Last time I brought my 07 Acura TL-S in for some warranty work they sent me on my way in a 50K+ 3 week old Acura RL. Thing was sweet!! Not only do the customers appreciate it, but its a sales pitch as well so people see there latest models and buy them. I dont expect american car companies to do that with cars such as a cobalt or something like that, but it would be nice with a $45,000 Overland. That much I agree with!!

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Old 01-25-2011, 09:19 PM
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Re: Jeep in for warranty repair and this is what Chrysler gives me.....

Just make sure to leave a present under one of the seats!
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Old 01-25-2011, 09:19 PM
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Re: Jeep in for warranty repair and this is what Chrysler gives me.....

Quote:
Originally Posted by JTS97Z28 View Post
Im never impressed by people abusing stuff that isnt theres. Infact it kinda pisses me off even if it is just a piece of shit Kia that nobody cares about.

Unfortunately thats what you get if you buy a domestic car from Ford, Chevy, or Chrysler. They are not high end car companies and even though they can make a great product, do not expect amazing service. If you wanted a fancy car when yours was in for service you should have gone with Mercedes, Lexus, or Acura or something like that.
Last time I brought my 07 Acura TL-S in for some warranty work they sent me on my way in a 50K+ 3 week old Acura RL. Thing was sweet!! Not only do the customers appreciate it, but its a sales pitch as well so people see there latest models and buy them. I dont expect american car companies to do that with cars such as a cobalt or something like that, but it would be nice with a $45,000 Overland. That much I agree with!!

James

i guarantee that the excuse is "i paid $40k+ i deserve something better" but in reality, its still just a jeep, and not a bmw, or a porsche, or a lexus, etc
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Old 01-25-2011, 09:21 PM
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Re: Jeep in for warranty repair and this is what Chrysler gives me.....

Personally, I'd rather pay 39K for my Overland and drive a shitbox loaner than pay 60K for an X5 to get a 3 series loaner. YMMV.

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Old 01-25-2011, 09:31 PM
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I never got a free loaner when my Jeep was in for service. BMW dealers in Denver send you out in a car equal to, or nicer than the car you dropped off.

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Old 01-26-2011, 07:24 AM
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Re: Jeep in for warranty repair and this is what Chrysler gives me.....

Quote:
Originally Posted by JTS97Z28 View Post
Im never impressed by people abusing stuff that isnt theres. Infact it kinda pisses me off even if it is just a piece of shit Kia that nobody cares about.

Unfortunately thats what you get if you buy a domestic car from Ford, Chevy, or Chrysler. They are not high end car companies and even though they can make a great product, do not expect amazing service. If you wanted a fancy car when yours was in for service you should have gone with Mercedes, Lexus, or Acura or something like that.
Last time I brought my 07 Acura TL-S in for some warranty work they sent me on my way in a 50K+ 3 week old Acura RL. Thing was sweet!! Not only do the customers appreciate it, but its a sales pitch as well so people see there latest models and buy them. I dont expect american car companies to do that with cars such as a cobalt or something like that, but it would be nice with a $45,000 Overland. That much I agree with!!

James

You make a good point, but if Chrysler wants to compete in the market with BMW, Lexus, or Mercedes they should consider providing a better service to their customers. Even Hyundai offers valet service on their flagship vehicle, they come to your house and pick up your car for service.
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Old 01-26-2011, 11:12 AM
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Re: Jeep in for warranty repair and this is what Chrysler gives me.....

Do not forget: "Dealer" not Chrysler. Loaner is on dealer. Others(BMW, Merc, ...) dealers take their dealership seriously while jeep or generally CryCo dealers NOT. But that depends from dealer to dealer, at least here in Europe. Whit my dealer I always get equal loaner to my GC
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