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  #25  
Old 04-03-2015, 05:38 PM
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Re: Jeep is dead in my driveway :(

Quote:
Originally Posted by lstowell View Post
So far only seen two instances mentioned, and in one the poster claims the repair wasn't done--where it could be it was just done sloppily. In the other, it would appear a small oopsie happened.

To be fair, there is no repair procedure that is sufficiently simple and idiot proof that a creative tech cannot mess it up.
[been involved in that interface for about 50 years--and one should never underestimate the creativity of some folks...]

Please stick around, and please don't be so defensive, as you may be an extremely valuable contributor here.
Well to look back now I see why you are telling me not to get defensive. ... in his (pinetar) original post before he edited it. It said this
" ....this recall until the Jeep is on fire. Get it fixed.
---End Quote---
Thanks for chiming in, Leslie, but you don't know what you're talking about.

"The sun visor vanity lamp wiring on*....."
I know this as the original post was sent to my email.
Your post is true as we have seen more than a handful of poorly repaired jeeps and durangos.
The service builtin or recall notice will never tell you the real reason behind it as the corporation does not want to admit fault. Leading to lawsuits and money and reputation lost. Instead they try to do a silent recall repair fix.
The facts as I know and have experienced them are thus. When the vehicles in question were built the wires are improperly routed to an area where they can be pinched ... either from repairs being made or body flex ... that will result in a short to ground in the 12v system. The vanity mirror has power going to it at all times right up to the switch. So not using it or even pulling the bulbs out will not prevent this from happening. Correctly stated in other posts, these mirrors are not alone on the circuit that they reside. So the wire shorts out and pulls enough voltage to start the wire casing and anything else it is resting against, the headliner in this case, on fire.
So in short if you think this does not apply to you because you have never had or plan to have work done on your headliner you are mistaken. Also worth mentioning that there is a "Fix Kit" that the technician is supposed to use in the repair. In the handful of repairs that we have had to redo the kit was never used. These cases have to be extremely well documented with pictures and dates and verified by a second technician in order for the Dealership to get paid for the recall repair when the repair has already been "done" by another dealer. I know of 2 instances of one service writer and one technician that have been terminated because of incomplete recall repairs.

---------- Post added at 09:38 PM ---------- Previous post was at 09:29 PM ----------

As a side note, if the electronic in these new vehicles all had there own fuse and circuit the fuse box would have to be at least 3x the size it is now and the bundle of wiring would be so big it would easily add another 300 lbs to these cars. That is why 3 to 4 similar gadgets are run on a circuit. So the fuse does not trip in this instance killing power and preventing the fire.

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  #26  
Old 04-03-2015, 05:49 PM
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Re: Jeep is dead in my driveway :(

Quote:
Originally Posted by leslie.thompson.7528 View Post
Well to look back now I see why you are telling me not to get defensive. ... in his (pinetar) original post before he edited it. It said this
" ....this recall until the Jeep is on fire. Get it fixed.
---End Quote---
Thanks for chiming in, Leslie, but you don't know what you're talking about.

"The sun visor vanity lamp wiring on*....."
I know this as the original post was sent to my email.
Your post is true as we have seen more than a handful of poorly repaired jeeps and durangos.
The service builtin or recall notice will never tell you the real reason behind it as the corporation does not want to admit fault. Leading to lawsuits and money and reputation lost. Instead they try to do a silent recall repair fix.
The facts as I know and have experienced them are thus. When the vehicles in question were built the wires are improperly routed to an area where they can be pinched ... either from repairs being made or body flex ... that will result in a short to ground in the 12v system. The vanity mirror has power going to it at all times right up to the switch. So not using it or even pulling the bulbs out will not prevent this from happening. Correctly stated in other posts, these mirrors are not alone on the circuit that they reside. So the wire shorts out and pulls enough voltage to start the wire casing and anything else it is resting against, the headliner in this case, on fire.
So in short if you think this does not apply to you because you have never had or plan to have work done on your headliner you are mistaken. Also worth mentioning that there is a "Fix Kit" that the technician is supposed to use in the repair. In the handful of repairs that we have had to redo the kit was never used. These cases have to be extremely well documented with pictures and dates and verified by a second technician in order for the Dealership to get paid for the recall repair when the repair has already been "done" by another dealer. I know of 2 instances of one service writer and one technician that have been terminated because of incomplete recall repairs.

---------- Post added at 09:38 PM ---------- Previous post was at 09:29 PM ----------

As a side note, if the electronic in these new vehicles all had there own fuse and circuit the fuse box would have to be at least 3x the size it is now and the bundle of wiring would be so big it would easily add another 300 lbs to these cars. That is why 3 to 4 similar gadgets are run on a circuit. So the fuse does not trip in this instance killing power and preventing the fire.

Very well said!
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  #27  
Old 04-03-2015, 06:16 PM
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Re: Jeep is dead in my driveway :(

Quote:
Originally Posted by leslie.thompson.7528 View Post
Well to look back now I see why you are telling me not to get defensive. ... in his (pinetar) original post before he edited it. It said this

...

Thanks for chiming in, Leslie, but you don't know what you're talking about.

"The sun visor vanity lamp wiring on*....."
I know this as the original post was sent to my email.
Your post is true as we have seen more than a handful of poorly repaired jeeps and durangos.
The service builtin or recall notice will never tell you the real reason behind it as the corporation does not want to admit fault. Leading to lawsuits and money and reputation lost. Instead they try to do a silent recall repair fix.
The facts as I know and have experienced them are thus. When the vehicles in question were built the wires are improperly routed to an area where they can be pinched ... either from repairs being made or body flex ... that will result in a short to ground in the 12v system. The vanity mirror has power going to it at all times right up to the switch. So not using it or even pulling the bulbs out will not prevent this from happening. Correctly stated in other posts, these mirrors are not alone on the circuit that they reside. So the wire shorts out and pulls enough voltage to start the wire casing and anything else it is resting against, the headliner in this case, on fire.
So in short if you think this does not apply to you because you have never had or plan to have work done on your headliner you are mistaken. Also worth mentioning that there is a "Fix Kit" that the technician is supposed to use in the repair. In the handful of repairs that we have had to redo the kit was never used. These cases have to be extremely well documented with pictures and dates and verified by a second technician in order for the Dealership to get paid for the recall repair when the repair has already been "done" by another dealer. I know of 2 instances of one service writer and one technician that have been terminated because of incomplete recall repairs.

---------- Post added at 09:38 PM ---------- Previous post was at 09:29 PM ----------

As a side note, if the electronic in these new vehicles all had there own fuse and circuit the fuse box would have to be at least 3x the size it is now and the bundle of wiring would be so big it would easily add another 300 lbs to these cars. That is why 3 to 4 similar gadgets are run on a circuit. So the fuse does not trip in this instance killing power and preventing the fire.
I apologize about being so quickly defensive and that is why I edited the post immediately after writing it because it appeared you weren't just coming in stating an unfounded opinion, but actually may know what you were talking about. It being your first post, I was also weary of what your intentions were. Again, for that I apologize if you were just trying to help.

The knowledge I have gathered about this particular recall is 99% from these forums, which can be misleading sometimes and get my cage rattled about wanting anyone to touch the Jeep, especially when I read some of the extra scary horror stories people have after getting service done or recalls. And my dealer service dept. treats me like I annoy them more than anything, which also doesn't help my opinion.

With that said, I took the recall wording and other's opinions about the areas stating "...if it had been worked on before" as a red flag to only have the recall done if absolutely necessary because there was a better chance of having something done wrong than it actually achieving the repair or negate the problem in the future.

I appreciate your response/experience with the matter. Hearing the other side of the story would be nice more often around here and I think most forums would benefit much more if actual working members in the field, especially specific to the manufacturer, so we have a better understanding of the ins and outs.
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  #28  
Old 04-03-2015, 06:20 PM
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Re: Jeep is dead in my driveway :(

Quote:
Originally Posted by lstowell View Post
If you have a battery tender, perhaps using your $$$ for "recall compensation" check on a battery?
I don't have a battery tender, but probably need to look into it and I'm still waiting on that check from Jeep actually.

Not too confident it's ever going to show up at this point.
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  #29  
Old 04-03-2015, 06:41 PM
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Re: Jeep is dead in my driveway :(

Quote:
Originally Posted by pinetar View Post
I apologize about being so quickly defensive and that is why I edited the post immediately after writing it because it appeared you weren't just coming in stating an unfounded opinion, but actually may know what you were talking about. It being your first post, I was also weary of what your intentions were. Again, for that I apologize if you were just trying to help.

The knowledge I have gathered about this particular recall is 99% from these forums, which can be misleading sometimes and get my cage rattled about wanting anyone to touch the Jeep, especially when I read some of the extra scary horror stories people have after getting service done or recalls. And my dealer service dept. treats me like I annoy them more than anything, which also doesn't help my opinion.

With that said, I took the recall wording and other's opinions about the areas stating "...if it had been worked on before" as a red flag to only have the recall done if absolutely necessary because there was a better chance of having something done wrong than it actually achieving the repair or negate the problem in the future.

I appreciate your response/experience with the matter. Hearing the other side of the story would be nice more often around here and I think most forums would benefit much more if actual working members in the field, especially specific to the manufacturer, so we have a better understanding of the ins and outs.
Understandable to say the least, I mean there are 2 technician here right now that I would not let close to my leaf blower. They will be sorted soon as they all are.
Thank you for your post and no harm no foul. I do get defensive sometimes and it takes me a few rereads to retract or better explain myself.
I did read all of your links and from some of the post it is easy to see much speculation without much first hand knowledge. I hope that I did help clarify some things. I try to only post on things I know from experience. Sometimes that makes me look like an idiot because the truth is sometimes harder to believe.
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  #30  
Old 04-03-2015, 06:55 PM
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Re: Jeep is dead in my driveway :(

Quote:
Originally Posted by leslie.thompson.7528 View Post
Understandable to say the least, I mean there are 2 technician here right now that I would not let close to my leaf blower. They will be sorted soon as they all are.
Thank you for your post and no harm no foul. I do get defensive sometimes and it takes me a few rereads to retract or better explain myself.
I did read all of your links and from some of the post it is easy to see much speculation without much first hand knowledge. I hope that I did help clarify some things.
Cheers to that.

And you've convinced me that I'll need to address the recalls at some point and I'm probably doing myself a worse favor by waiting it out.

But like you said, how do I make sure I don't get one of those 2 said technicians doing the work and get a reliable tech like you, as all should? I'm not so sure my dealer has a comparable quality control for the employees as where you work either. So it's still a crapshoot at the end of the day and it shouldn't be.

(less mad/more frustrated)
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  #31  
Old 04-03-2015, 08:52 PM
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Re: Jeep is dead in my driveway :(

Well it is a tough question for sure. Finding a good service department and a service writer that you can relate to and feel comfortable with is a lot of work and it should not be that way. I wish I could say that we all have to follow a code or way to do business but we all know that is just not the case.
One thing is for sure, you are not stuck with any one Dealership. Even wen I lived in Wyoming I had 3 to choose from within 50 miles.
So shop around and ask around and try them out with say a simple safety inspection or an alignment or even oil change. Note the care courtesy and time it takes. Did they offer up some friendly chit chat or throw in a free car wash and vacuum? These little things might mean a difference in he kind of care you can expect.
Once you find someone you like offer them some business like tires or brakes. The Dealers around here can really do quite well against Internet pricing for a lot of things.
Even the smallest dealership want your business and we as technician have to go though the same training as all the others out there, but I will admit that some techs are just there for a check. If you think you are not satisfied with the repair don't hesitate or wait to take it in to get it resolved. Most of all be up front with them and say exactly what you want and expect.
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