Just went out this morning to run a quick errand, came back to grab some towels to go give it a wash and when I went to get in, the Jeep wouldn't unlock the doors via the fob or sensing my hand.
I figured it was just a dead key fob battery, but I checked to see if the lights were blinking when I pressed it and they were. So then I had to use the key to get in. Then I try starting it and I get the christmas tree light nonsense for the second time I've had this Jeep. Not good.
Then I start getting these messages:
And now it won't start or turn off and is stuck in ACC... any ideas what to do next before getting this thing towed to a dealer?
That doesn't look too good. You could try unhooking battery cable wait a little while and then put it back on and see if that helps but if not get it towed.
Just disconnected the battery so it didn't drain it, not being able to get the power turned off...I'll try reconnecting in about a half hour to see if anything changes. But I don't foresee good things.
Was really hoping I was going to dodge a bullet with my Jeep, but I we'll see where it goes from here. Sad to say the least.
Just went out this morning to run a quick errand, came back to grab some towels to go give it a wash and when I went to get in, the Jeep wouldn't unlock the doors via the fob or sensing my hand.
I figured it was just a dead key fob battery, but I checked to see if the lights were blinking when I pressed it and they were. So then I had to use the key to get in. Then I try starting it and I get the christmas tree light nonsense for the second time I've had this Jeep. Not good.
Then I start getting these messages:
And now it won't start or turn off and is stuck in ACC... any ideas what to do next before getting this thing towed to a dealer?
Got one of the techs on the phone before they closed and apparently they're just waiting on confirmation from Chrysler about which control module failed and needs to be replaced. I should know by tomorrow what they're replacing, when it'll be finished and if I'll have an option to get a loaner car while I wait.
Welp, I get my Jeep back in just a few hours...what a clustercuss.
So the story goes:
After speaking with the tech yesterday about the modules, today I got a different answer about it all stemming from a bad battery.
Apparently the battery wasn't sending enough voltage to the module(s) and it made everything behave erratically—engine, door locks, stereo...They had to confirm it wasn't one of the modules itself and so caused the problem solving process to be drawn out like it was.
This was only summarized just recently by the service manager, because I wasn't getting the full story from the tech helping me, as it went from "failed modules" to "a bad battery". I was left completely confused and worried that they had no idea what they were doing after the change in explanation, so that's why I contacted the service manager. He explained the whole deal and well, I still don't entirely believe I got the full story, but we'll see how the Jeep is in the future.
I'll report back with more once I get the paperwork, if it lays out any further pertinent info.
Oh, and they also actually listened/read my note taped to the head unit, saying "DO NOT PERFORM ANY RECALLS WITHOUT ASKING THE OWNER FIRST". I got a call asking if I wanted to have them done before I picked it up, because they could probably squeeze in just enough time to get the visor and brake booster recall done. I said no way, especially not being rushed.
So it looks like I may have dodged one there...so upset that I have to feel this apprehensive about getting a "fix" done when I have no problems in those areas being addressed. And to add to it, I'm pretty sure they did the visor reccall on my stepfather's WK2 and cracked the windshield, that he's just now noticing. Ugh.
The recall for the visor is for wiring that is not routed properly and can rub through short out and catch fire. You will not have issues with this recall until the Jeep is on fire. Get it fixed.
"The sun visor vanity lamp wiring on about 180,975 of the above vehicles may
experience a high resistance short after a service repair to the sun visor, headliner
or while gaining access above the headliner. This may result in an inoperative
vanity lamp and an increased risk of fire."
I've never had my headliner worked on or had anyone touch that area. They're also apparently causing fires by doing the recall itself, as you can find a few examples of on this forum alone:
In thinking about my recent battery problem, I've since considered getting a spare battery to store underneath my seat or in the spare tire area, so this problem doesn't happen again.
Although, I know these AGM batteries are expensive. :/
Well it is a tough question for sure. Finding a good service department and a service writer that you can relate to and feel comfortable with is a lot of work and it should not be that way. I wish I could say that we all have to follow a code or way to do business but we all know that is just not the case.
One thing is for sure, you are not stuck with any one Dealership. Even wen I lived in Wyoming I had 3 to choose from within 50 miles.
So shop around and ask around and try them out with say a simple safety inspection or an alignment or even oil change. Note the care courtesy and time it takes. Did they offer up some friendly chit chat or throw in a free car wash and vacuum? These little things might mean a difference in he kind of care you can expect.
Once you find someone you like offer them some business like tires or brakes. The Dealers around here can really do quite well against Internet pricing for a lot of things.
Even the smallest dealership want your business and we as technician have to go though the same training as all the others out there, but I will admit that some techs are just there for a check. If you think you are not satisfied with the repair don't hesitate or wait to take it in to get it resolved. Most of all be up front with them and say exactly what you want and expect.
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