JGC MIL saga - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Trouble Shooting/Problems/Service

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1  
Old 08-25-2015, 08:50 PM
Fahrvergnugen's Avatar
Member
My Jeep: 2014 3.0L WK2
 
Join Date: Feb 2015
Location: Binghamton, NY
Posts: 25
Thanks: 6
Thanked 2 Times in 2 Posts
Rep Power: 738
Fahrvergnugen is on a distinguished road
JGC MIL saga

Unfortunately my first post is going to be a long winded rant. I bought a new JGC Limited Eco Diesel in November 2014. It now has just over 19K miles on it, if memory serves. I haven't had it for three weeks now so I can't remember for sure.

My first issue was the peeling of the clear coat on all four rims in March. The local dealer wouldn't cover that issue because I didn't buy the vehicle there. I tried, but they couldn't locate a diesel, even though the one I bought was sitting on a lot 30 miles away. When the local dealer refused to submit the warranty claim on the rims, I punched up Jeep Enhanced Customer Care on the UConnect. They confirmed that, since it was a cosmetic issue, I would have to go to the selling dealer. They gave me a tank of fuel and 8 free oil changes for my troubles. Rims were replaced free of charge. And now I am on their radar.

Fast forward to the end of May. The day before a 1,000 mile week-long road trip, on comes the MIL. I log into the forum and get this feeling of foreboding, girding myself for a couple trips back to the local dealer. I had a friend check the code - P20EE - and he says it's okay to drive on my trip, I call the dealer and they give me an appointment for a month later, on 6/25.

I take the Jeep in on 6/25, they reprogram the PCM and send me on my way, saying that I should be all set. A week later the light comes back. I call and they set me up for another appointment four weeks later, on 7/30.

Jeep Enhanced calls me, seeing I have been having issues. I express my displeasure about the length of time it takes to get an appointment, and they offer me an extended warranty 5 yrs/100k miles. I accept.

On 7/30 the dealer finds a leaking gasket, claiming that it could be causing the MIL. I explain that they're probably going to have to replace the converter, but they just laugh. "Never seen any issues with the converters." The gasket has to be ordered, due in on 8/4, but the advisor says they're now booking into September - they're getting hammered by recalls. The hacking security issue I guess. I had already updated the Uconnect myself for that issue.

Jeep Enhanced calls me, I say I can't believe it will take over three months to get the MIL issue resolved. They promise to call the dealer to get me in sooner than Sept. Dealer calls on 8/4, says the gasket's in, and can I bring the Jeep in the next day. Of course I can.

Drop off the Jeep at 8am on the 5th, for what the advisor says is a two hour job. I call at noon so see how it's going and he says "not so good". The tech broke off three bolts inside the converter when removing it to get to the gasket. Converters are on national back order. ETA for the part is 8/24.

The advisor offers a rental car - he had to call all over to find a Chrysler product - and sets up a Charger at Hertz. I had to go pick it up, which was no biggie since it's within walking distance of my house. I show up at Hertz. "We don't have any Chargers. In fact we don't have any Chrysler products at all. How about a Nissan Rogue?" Whatever. Advisor calls me the next morning to check on my Charger. I told him I was surprised to learn that Chrysler was now building Nissans. He wasn't amused.

So Jeep Enhanced expedites the converter, finding one at another dealer for delivery on the 19th. I stop by the dealer on the 20th to see when my vehicle would be ready, and he says they shipped the wrong part. They got an elbow, not a converter. He suggests I call Jeep Enhanced to see what's going on, and why they ordered the wrong part, which I do. Jeep Enhanced claims they expedited the part using the PN that the dealer gave them. They're pointing fingers at each other. Of course the converter is still on back order. ETA is now Thursday 8/27. I am not holding my breath.

Jeep Enhanced is calling me with more free offers later this week. I just want the damn Jeep back. To be continued.....

Reply With Quote
Sponsored Links
Advertisement
 
  #2  
Old 08-26-2015, 09:26 AM
Member
 
Join Date: Apr 2014
Posts: 14
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 1037
Cap10 is on a distinguished road
Re: JGC MIL saga

Please keep us posted. Can you give a little details as to where, locale, dealer ?
Reply With Quote
  #3  
Old 09-03-2015, 05:18 AM
Fahrvergnugen's Avatar
Member
My Jeep: 2014 3.0L WK2
 
Join Date: Feb 2015
Location: Binghamton, NY
Posts: 25
Thanks: 6
Thanked 2 Times in 2 Posts
Rep Power: 738
Fahrvergnugen is on a distinguished road
Re: JGC MIL saga

Quote:
Originally Posted by Cap10 View Post
Please keep us posted. Can you give a little details as to where, locale, dealer ?
I moved my experience to the EcoDiesel sub forum....

Ineptitude at its highest degree

Locale is Binghamton, NY
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Canvasback saga Lingohocken Interior/Exterior/Visual 18 12-21-2016 09:23 PM
Battery Saga Brett Export Grand Cherokee 2011+ 6 01-26-2014 07:28 PM
Final Saga of Mike's 06 Hemi/Limited... mrmotoguzzi00 Grand Cherokee - WK 1 01-06-2014 02:18 AM
Service Manual Saga padgett 2014+ Cherokee-KL 0 11-15-2013 04:36 PM
2011 Overland Rear Suspension Thump Saga Continues--What else could it be? spinxt Trouble Shooting/Problems/Service 4 08-17-2013 11:19 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 04:05 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.