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  #1  
Old 05-03-2015, 08:01 PM
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Leaking QL

Noticed my GC was sitting low on the front driver side this morning. Started the car and the compressor kicked on and it righted itself. Noticed the compressor ran for a solid minute before shutting down.

I opened the hood and immediately heard a hiss coming from the brass fitting where it connects to the shock assembly.

Looks like I'm going to the dealer tomorrow. Car is only 3 months old, can't believe I'm having QL issues this early.

Has anyone experienced a leak at this location?

https://youtu.be/WHoioOoUpeA

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  #2  
Old 05-04-2015, 01:10 PM
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Re: Leaking QL

Has anyone gone under the hood recently and did any work? Possibly gave the fitting a good bump? I don't like how its out in the open/unprotected. if I'm not mistaken the system is filled with Nitrogen, I wonder what the procedure is to purge the system of oxygen and fill with nitrogen? Good luck!
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  #3  
Old 05-04-2015, 04:05 PM
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Leaking QL

Update:

Dropped off at dealer this morning. They determined the brass pressure relief valve on top of the shock assembly is leaking. No recent work in that area, must be a defective part.

The need to order the part from Chrysler, going to take 3 days to receive part and a day to fix and purge/recharge the QL system.

I'm very unhappy with Chrysler. First issue was A/C under charged from factory, now this. Both times they had my car for a week. Issues one shouldn't be experiencing with a new $45,000 car.


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Old 05-09-2015, 01:06 PM
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Re: Leaking QL

2nd Update:

Dealer received new valve but has failed to start fixing the air suspension issue. Car has been sitting at the dealer for four days. They keep telling me a specialist needs to work my car and he's busy with other cars with similar air suspension issues.

Fed up with the dealer giving me the run around and no commitment of a resolution to my cars issues, I had a talk with the service manager and owner. They heard me out and told me they're doing everything possible to fix my Jeep. They're there today making sure "the specialist" starts working on it. I'm not holding my breath!

I also placed a call into Chrysler to express my issues with the dealer and my car. Two big issues in three months of ownership. Both issues required the dealer to have my car for a week. I expressed my concerns with the quality and how I'm starting to question the safety of my car. We bought it specifically for our expecting child.

I asked Chrysler for a reduced cost on a extended warranty and paying me for the two weeks lost of ownership due to manufacture defects. Is this reasonable, what kind of response can I expect from Chrysler?

Until my car is finally fixed, they gave me a 2014 Chrysler 300. The 8 speed transmission is HORRIBLE, and it drives like a boat. Missing my GC.


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Old 05-09-2015, 01:53 PM
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Re: Leaking QL

First, I'm sorry about the difficulties you're having. In general though they do seem to be inconvenient but minor. I wouldn't get worried yet unless things keep happening repeatedly every month or so.

Bad parts happen. I get more frustrated with consistent assembly issues rather than just a random defective part. Want to guess what your vehicle would cost if they did 100% testing on all parts and the parts suppliers guaranteed 0% failure? In any case a failed relief valve at the connection there isn't common--you drew an unlucky straw.

I believe it can't hurt to ask for an extended warranty and you might get one. I think you're getting a little too entitled in asking them to "pay you" for the two weeks unless you're paying for the rental car. If not, FCA has provided you with transportation and you really don't have much of a position to be asking for monetary recompense just because you're not driving your car for a couple of weeks. They aren't renting your car and using it for their own purposes.

The dealership's story about a "specialist" is likely accurate. They may only have one tech trained on the procedures for the air suspension -- and some of them are pretty involved. You don't want someone unfamiliar with the system working on it. And try to remember --there were other peoples' vehicles awaiting repair before yours. Why should you magically move to the head of the line? I understand it's frustrating but you're going to get a lot more cooperation and assistance from people if you work WITH them rather than being an adversary.
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Old 05-09-2015, 02:10 PM
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Re: Leaking QL

Quote:
Originally Posted by Peter_K View Post
First, I'm sorry about the difficulties you're having. In general though they do seem to be inconvenient but minor. I wouldn't get worried yet unless things keep happening repeatedly every month or so.

Bad parts happen. I get more frustrated with consistent assembly issues rather than just a random defective part. Want to guess what your vehicle would cost if they did 100% testing on all parts and the parts suppliers guaranteed 0% failure? In any case a failed relief valve at the connection there isn't common--you drew an unlucky straw.

I believe it can't hurt to ask for an extended warranty and you might get one. I think you're getting a little too entitled in asking them to "pay you" for the two weeks unless you're paying for the rental car. If not, FCA has provided you with transportation and you really don't have much of a position to be asking for monetary recompense just because you're not driving your car for a couple of weeks. They aren't renting your car and using it for their own purposes.

The dealership's story about a "specialist" is likely accurate. They may only have one tech trained on the procedures for the air suspension -- and some of them are pretty involved. You don't want someone unfamiliar with the system working on it. And try to remember --there were other peoples' vehicles awaiting repair before yours. Why should you magically move to the head of the line? I understand it's frustrating but you're going to get a lot more cooperation and assistance from people if you work WITH them rather than being an adversary.
Peter,

This is the new America. We're all entitled to something.

Like you said, anyone can ask for whatever they want. What they are entitled to is spelled out in the sales contract and warranty. But why should we go by what we contractually agreed to?


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Old 05-09-2015, 05:14 PM
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Re: Leaking QL

Peter I appreciate your thoughts and am optimistic that I'm experiencing a couple minor gremlins. Overall, I'm very happy with my GC.

I totally agree with you that there is most likely only one person at the dealer who is trained to work on the QL system. I also want that person to take their time and do the job right. In addition, I share your thoughts that I shouldn't be put in front of others.

My main concern with the dealer is that they received the part Tuesday morning and told me it would be done end of day Tuesday or Wednesday morning. Then Wednesday turned to Thursday and by Friday afternoon my Jeep still hadn't been looked at. I was afraid this would continue as no one at the service department had any idea when the specialist would be available. I very calmly explained my concerns to the service manager while letting him know I appreciate their honesty throughout the week, efforts to service my car and for providing me with a rental.

The service manager totally understood and told me they had some bad apples come in this last week which is causing a back log. He's going to call me Monday morning with a status update.

In regards to Chrysler, I know it's a little ridiculous asking for financial compensation on top of a extended warranty. I believe it's always good to ask for more in a situation like this and see what they come back with. Worst case I have the issues documented and will be prepared if problems persist.

Again, I appreciate everyone's thoughts.




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Old 05-19-2015, 12:58 PM
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Re: Leaking QL

The biggest problem with jeep is the crappy dealer network


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  #9  
Old 05-19-2015, 06:27 PM
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Re: Leaking QL

Agreed...I wish had a choice of dealers in my area. My local dealership certainly acts like they're the only option within a 100 miles.


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Old 05-21-2015, 10:57 AM
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Re: Leaking QL

Sounds like twofold:
1) Failure to have enough people trained to replace a fittings and purge/refill the air suspension (GM had a similar problem when the GMC motor home came out but thought the QL had been around for a few years).

2) Giving you a '14 300 instead of an equivalent GC. Good thing you have not needed to carry anything.

3) Think expecting to have what you paid for is nothing unusual & agree a week of "fresh air and sunshine" on two different occasions does not qualify. "Once is happenstance..."

4) That said I have had zero issues with my '12 and works very well to supplement my other cars. It does things they cannot and does them very well. Do expect that a new cylinder head is in its future but is under warrenty. Only difference is how bad it must get before it is covered (CEL has been on and P0302 is in history). Hopefully before my next long trip.

Recently I saw a very bad movie: "Idiocracy" that is a bit scary about the future.
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Old 09-26-2016, 08:52 PM
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Re: Leaking QL

i just found a similar condition at my 2011 GC but the leak is only when the connector is pushed down , If i pull up no leak sound detected , any advice how to repair it Thx
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  #12  
Old 09-27-2016, 10:55 PM
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Re: Leaking QL

Wish I could help. Dealer fixed my QL leak as it was under warranty. It required installing a new valve and recharging the system. Note the QL system needs to be charged with Nitrogen.


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