Originally Posted by robpp
this is what someone needs to get some ATTENTION about.
ALMOST 7 thousand views and still the dealers have to be SHOWN.
this is like the first step in winning and keeping customers.........called CUSTOMER SERVICE.
Agreed! two problems:
1.) ISO/TS 16949?
Really? The manufacturer's lack of corrective action is inexcusable. Obviously many defects have been logged through dealer warranty claims. The problem is they don't amount to much $, apparently. Two things capture the attention of management, $ and regulatory intervention. If the problem gets the attention of an agency that has the authority to force action, they'll do something, or if it is costing them tons of cash. Apparently there's a gap in the work instructions in the assembly/build process at the assembly plant or supplier. Since a competent dealer can address it it seems simple enough to fix, but it still is a defect that appears. Quality in their processes is lip service, two years into the build of this model and no corrective action on this yet?.... don't get me started on the 730N...
2.) Inconsistent Dealer Network
If dealers have to be informed by owners that a feature is there, and instructed on how to accomplish the fix, that tells me that there are dealer service providers that shouldn't be providing service under the auspices of a factory authorized service provider. It is the manufacturer that certifies the dealers' service, there should be some accountability. Some dealers are good, others abysmal, how is the vehicle owner supposed to know the difference before visiting. Maybe we should start a forum section rating dealers and service providers...