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  #13  
Old 02-04-2011, 05:15 PM
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Re: LED in the door **UPDATE**

I called the customer support line and they would not even take the star case number stating that it had something to do with confidentiality? Fair enough I suppose but it's not like I asked for your home address I just wanted to point them in the right direction of getting this fixed. Anyways, the agent I'm talking to says "Yes, I have pulled up you vin and you vehicle does have the lights" and then proceeded to add notes to file and mentioned it was being escalated so that it would be taken care of. Awesome right? WRONG - I get a call back today saying the same old "sorry your vehicle is not equipped with the lights" and that a manager from the dealer was going to call me and explain the options on my Jeep. Gee Thanks.

I then asked to speak to one of the customer support agents supervisors and was told there was no one else to talk to and that they we're closing the file on the matter and essentially I am screwed.

I have never once experienced such incompetence when dealing with a car manufacturer. The fu#@!$ing lights are there - you can see them - so how can you tell me my Jeep did not come equipped with the option?

The dealership refuses to help and now so is Chrysler Customer Support - Absolute Joke.

Does anyone have any advice on where to go from here? I know some people are going to say forget about the lights but after the service I received to date it has become a matter of principal.

Rosewood: if there is any other info you can get your hands on I would really appreciate it. Thanks again for your help on this already.
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  #14  
Old 02-04-2011, 05:25 PM
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Re: LED in the door **UPDATE**

Do they have a Laredo or Laredo X on the lot with the LEDs working?
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  #15  
Old 02-04-2011, 05:40 PM
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Re: LED in the door **UPDATE**

Yes, both!

I had to drag my poor salesman out to the lot to find them because the service manager wouldnt even get out of his chair. Both the Laredo and Laredo X lights were working perfectly and they still wont do anything.
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  #16  
Old 02-04-2011, 07:22 PM
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Re: LED in the door **UPDATE**

Quote:
Originally Posted by SixZeroFour View Post
Yes, both!

I had to drag my poor salesman out to the lot to find them because the service manager wouldnt even get out of his chair. Both the Laredo and Laredo X lights were working perfectly and they still wont do anything.
Wow, it's unfortunate, but glad to know I am not alone in 'my fight for my right' to get some things fixed on GC. I am not walking into dealership loud and proud because I have the information from this site? I explain it calmly and even let them try their own research, but if they'd just f%$#king listen to me, it would go alot easier (for me).
+1 rep for whoever gets the info
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  #17  
Old 02-04-2011, 07:39 PM
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Re: LED in the door **UPDATE**

Quote:
Originally Posted by SixZeroFour View Post
I called the customer support line and they would not even take the star case number stating that it had something to do with confidentiality? Fair enough I suppose but it's not like I asked for your home address I just wanted to point them in the right direction of getting this fixed. Anyways, the agent I'm talking to says "Yes, I have pulled up you vin and you vehicle does have the lights" and then proceeded to add notes to file and mentioned it was being escalated so that it would be taken care of. Awesome right? WRONG - I get a call back today saying the same old "sorry your vehicle is not equipped with the lights" and that a manager from the dealer was going to call me and explain the options on my Jeep. Gee Thanks.

I then asked to speak to one of the customer support agents supervisors and was told there was no one else to talk to and that they we're closing the file on the matter and essentially I am screwed.

I have never once experienced such incompetence when dealing with a car manufacturer. The fu#@!$ing lights are there - you can see them - so how can you tell me my Jeep did not come equipped with the option?

The dealership refuses to help and now so is Chrysler Customer Support - Absolute Joke.

Does anyone have any advice on where to go from here? I know some people are going to say forget about the lights but after the service I received to date it has become a matter of principal.

Rosewood: if there is any other info you can get your hands on I would really appreciate it. Thanks again for your help on this already.

Yeah simple find another dealership!! Thats bullshit that they wont help you wtf are they thinking? I pray that my Overland is good to me because my previous cars are Lexus and Acura and their service is amazing!! I know that its gonna be a whole nother story at the Jeep dealer service departments and thats ashame.

James
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  #18  
Old 02-04-2011, 08:23 PM
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Re: LED in the door **UPDATE**

Quote:
Originally Posted by SixZeroFour View Post
Yes, both!

I had to drag my poor salesman out to the lot to find them because the service manager wouldnt even get out of his chair. Both the Laredo and Laredo X lights were working perfectly and they still wont do anything.
I would bring a chair, sit in the middle of the showroom and pass out a little info sheet of your experience with their service department.

Have a buddy stand back and record the confrontation/their response. YouTube that baby, if still unhelpful. Email the video to the owner/managers/corporate.
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  #19  
Old 02-05-2011, 12:11 AM
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Re: LED in the door **UPDATE**

Yeah, what is it with some of these service departments? I have dealt with several over the years. Fortunatly, I know about cars, in most cases more than these people at the service desk. It's unbeliveable how much BS spews out of their mouths to avoid doing things and covering their mistakes. The unknowing, which is the majority of consumers IMO, tend to beleive this crap and are taken for a ride.
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  #20  
Old 02-05-2011, 01:02 AM
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Re: LED in the door **UPDATE**

Quote:
Originally Posted by SixZeroFour View Post
Yes, both!

I had to drag my poor salesman out to the lot to find them because the service manager wouldnt even get out of his chair. Both the Laredo and Laredo X lights were working perfectly and they still wont do anything.
you have a PM
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  #21  
Old 02-05-2011, 02:05 AM
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Re: LED in the door **UPDATE**

Quote:
Originally Posted by Bob WK2 View Post
Yeah, what is it with some of these service departments? I have dealt with several over the years. Fortunatly, I know about cars, in most cases more than these people at the service desk. It's unbeliveable how much BS spews out of their mouths to avoid doing things and covering their mistakes. The unknowing, which is the majority of consumers IMO, tend to beleive this crap and are taken for a ride.
This is exactly what's going on here. They keep giving me the run around hoping I will go away but thats just not going to happen. Not too shocked to be getting this kind of treatment from a dealer, but direct from Chrysler Canada? Not cool.

The best part was when I asked to speak to the supervisor and the guy at "customer service" says to me:

"Chrysler has given me authority to make a judgment in this case and there is nothing further we can do for you"

and then rufused to put me through to anyone else. I had no choice but to hang up and continue pursuing it on my own. I never thought I would be second guessing myself on the purchase of a vehicle based purely on the service I have received.
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  #22  
Old 02-05-2011, 02:13 AM
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Re: LED in the door **UPDATE**

SixZeroFour,

If Jeep's telephone customer service is like IT help desk support, try calling back again and see if you get a different, more knowledgeable person. It's worked for me with PC problems several times.

Dennis
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  #23  
Old 02-05-2011, 10:37 AM
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Re: LED in the door **UPDATE**

Thanks for the advice Dennis, I tried this but the next rep just looked at the notes in the file and said the same thing without hearing me out.
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  #24  
Old 02-07-2011, 08:07 AM
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Re: LED in the door **UPDATE**

Mine is on the way to the dealership this morning, I opened a case with customer care and gave the dealer the number. We'll see what happenes.
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