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  #25  
Old 02-07-2011, 09:46 AM
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Re: LED in the door **UPDATE**

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Originally Posted by SixZeroFour View Post
I called the customer support line and they would not even take the star case number stating that it had something to do with confidentiality? Fair enough I suppose but it's not like I asked for your home address I just wanted to point them in the right direction of getting this fixed. Anyways, the agent I'm talking to says "Yes, I have pulled up you vin and you vehicle does have the lights" and then proceeded to add notes to file and mentioned it was being escalated so that it would be taken care of. Awesome right? WRONG - I get a call back today saying the same old "sorry your vehicle is not equipped with the lights" and that a manager from the dealer was going to call me and explain the options on my Jeep. Gee Thanks.

I then asked to speak to one of the customer support agents supervisors and was told there was no one else to talk to and that they we're closing the file on the matter and essentially I am screwed.

I have never once experienced such incompetence when dealing with a car manufacturer. The fu#@!$ing lights are there - you can see them - so how can you tell me my Jeep did not come equipped with the option?

The dealership refuses to help and now so is Chrysler Customer Support - Absolute Joke.

Does anyone have any advice on where to go from here? I know some people are going to say forget about the lights but after the service I received to date it has become a matter of principal.

Rosewood: if there is any other info you can get your hands on I would really appreciate it. Thanks again for your help on this already.
Wow, this is messed up! It's one thing for dealer to be a tool, but this response from Chrysler is not confidence inspiring. They just don't seem to care at all.
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  #26  
Old 02-07-2011, 12:03 PM
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Re: LED in the door **UPDATE**

I just spoke to Bobby and he said if i would send him the VIN of a few GC he would check and see what he could do.
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  #27  
Old 02-07-2011, 01:00 PM
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Re: LED in the door **UPDATE**

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Originally Posted by Rosewood View Post
I just spoke to Bobby and he said if i would send him the VIN of a few GC he would check and see what he could do.
I am actually heading to dealership in an hour.....I'll post with an update as to how the fix goes ........
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  #28  
Old 02-07-2011, 05:28 PM
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Re: LED in the door **UPDATE**

Quote from my service manager

"Option Codes are same as yours. From what I see, it should have LED panels. LBRS is the led code. They can search Star and they will advise to do this."

I would have them search Star, whatever that is.

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  #29  
Old 02-07-2011, 06:13 PM
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Re: LED in the door **UPDATE**

I believe "Star" is just the name for the case number system at Chrysler - This is what they refuse to lookup due to confidentiality.

My plan is to talk to another local dealer and see if they can call your service manager directly for info while I am there. I'll go down tomorrow since I think its past business hours where you are now.
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  #30  
Old 02-07-2011, 06:24 PM
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Re: LED in the door **UPDATE**

SixZero4, when I had an earlier dealer title fumble and called Chryco with the complaint they issued a case number via a specialized WK2 case department. Not sure if pressing this with Chryco would help with the door lighting debacle, but maybe so given this is being experienced by several members? PM sent.
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  #31  
Old 02-07-2011, 08:32 PM
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Re: LED in the door **UPDATE**

Quote:
Originally Posted by SixZeroFour View Post
I believe "Star" is just the name for the case number system at Chrysler - This is what they refuse to lookup due to confidentiality.

My plan is to talk to another local dealer and see if they can call your service manager directly for info while I am there. I'll go down tomorrow since I think its past business hours where you are now.
my understanding is that Star is a database of known issues that have not been included in a TSB yet. it is a resource that dealers have access to when they dont know if something is a problem or not, and if so instructions on how to fix it.
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  #32  
Old 02-07-2011, 08:42 PM
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Re: LED in the door **UPDATE**

Looked at my build sheet and my Laredo X has LBRS, my wifes Limited Build sheet has the same code. Her's work great and are bright. I'm taking the build sheet with me in case I get any grief.
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  #33  
Old 02-08-2011, 01:48 AM
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Re: LED in the door **UPDATE**

I think I read there should be LED lighting in rear seats also .
I have the limited and only the front cup holders and side door panels only have the ambient LED lighting .
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  #34  
Old 02-08-2011, 04:40 PM
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Re: LED in the door **UPDATE**

Dealer called and they reconfigured the TIPM and the LED's are working. Very painless, I'm pleased with the dealer. They didn't give me any problem with this at all.
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  #35  
Old 02-08-2011, 04:44 PM
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Re: LED in the door **UPDATE**

i think most dealers believe they were only on the limited and above. once they figure out they are standard on all models they have no problem
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  #36  
Old 02-08-2011, 07:55 PM
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Re: LED in the door **UPDATE**

Someone made a point earlier that if they went by the build code, it's a no brainer. In my opinion it's on the build code or it isn't. if it is then there shouldn't be a reason to deal with some of these dealers as many have. I'm lucky and grateful for mine.

Fact is that the reconfig of the TIPM works.
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