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LED in the door **UPDATE**

35K views 160 replies 60 participants last post by  Tj13 
#1 ·
i took my jeep in to have the Led lights turned on. They did and ESC update and said that should fix it. It will Not fix it. The TIMPA has to be reconfigured. A simple flash will not fix the issue. Jeep customer care now has a policy and procedure that they can send to the dealer that tells them step by step how to reconfigure it. Mine works great now.
 
#3 ·
i actually printed your post and took it to them. i was pointing out it may be called a TIMPA by the dealer and that it has to be reconfigured as a flash will not work. My dealer assumed a flash would take care of it; however they are two different things

CC actually sent them instructions on how to do it, so it is a known issue now, no reason for a dealer not to be able to fix it. it only took about 15 min.
 
#4 · (Edited)
If ANYONE can get their hands on these instructions I would really appreciate it. My dealership service manager is a tool and refuses to help me insisting they are not included with the Jeep.

A TSB, Star case #... Anything!
 
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#6 · (Edited)
mine did not do it the first time. the flashed it and gave it back. i called them and stated that it was there to get the lights working, but thanks for the update. could not get anyone to call back so i called cc and opened a case. i gave them the name and number of the dealer and within 30 min. the dealer called and said they would rush me through when ever i could make it. took it right over and all is well. they just needed some motivation. :D

case number is 20382205
 
#7 · (Edited)
Thank you very much Rosewood!!! +rep to you!

And thanks for the rep TTUMBIO2010 :D
 
#13 · (Edited)
I called the customer support line and they would not even take the star case number stating that it had something to do with confidentiality? Fair enough I suppose but it's not like I asked for your home address I just wanted to point them in the right direction of getting this fixed. Anyways, the agent I'm talking to says "Yes, I have pulled up you vin and you vehicle does have the lights" and then proceeded to add notes to file and mentioned it was being escalated so that it would be taken care of. Awesome right? WRONG - I get a call back today saying the same old "sorry your vehicle is not equipped with the lights" and that a manager from the dealer was going to call me and explain the options on my Jeep. Gee Thanks.

I then asked to speak to one of the customer support agents supervisors and was told there was no one else to talk to and that they we're closing the file on the matter and essentially I am screwed.

I have never once experienced such incompetence when dealing with a car manufacturer. The fu#@!$ing lights are there - you can see them - so how can you tell me my Jeep did not come equipped with the option?

The dealership refuses to help and now so is Chrysler Customer Support - Absolute Joke.

Does anyone have any advice on where to go from here? I know some people are going to say forget about the lights but after the service I received to date it has become a matter of principal.

Rosewood: if there is any other info you can get your hands on I would really appreciate it. Thanks again for your help on this already.
 
#17 ·
Yeah simple find another dealership!! Thats bullshit that they wont help you wtf are they thinking? I pray that my Overland is good to me because my previous cars are Lexus and Acura and their service is amazing!! I know that its gonna be a whole nother story at the Jeep dealer service departments and thats ashame.

James
 
#15 ·
Yes, both!

I had to drag my poor salesman out to the lot to find them because the service manager wouldnt even get out of his chair. Both the Laredo and Laredo X lights were working perfectly and they still wont do anything.
 
#16 ·
Wow, it's unfortunate, but glad to know I am not alone in 'my fight for my right' to get some things fixed on GC. I am not walking into dealership loud and proud because I have the information from this site? I explain it calmly and even let them try their own research, but if they'd just f%$#king listen to me, it would go alot easier (for me).
+1 rep for whoever gets the info :thumbsup:
 
#19 ·
Yeah, what is it with some of these service departments? I have dealt with several over the years. Fortunatly, I know about cars, in most cases more than these people at the service desk. It's unbeliveable how much BS spews out of their mouths to avoid doing things and covering their mistakes. The unknowing, which is the majority of consumers IMO, tend to beleive this crap and are taken for a ride. :mad:
 
#21 ·
Yeah, what is it with some of these service departments? I have dealt with several over the years. Fortunatly, I know about cars, in most cases more than these people at the service desk. It's unbeliveable how much BS spews out of their mouths to avoid doing things and covering their mistakes. The unknowing, which is the majority of consumers IMO, tend to beleive this crap and are taken for a ride. :mad:
This is exactly what's going on here. They keep giving me the run around hoping I will go away but thats just not going to happen. Not too shocked to be getting this kind of treatment from a dealer, but direct from Chrysler Canada? Not cool.

The best part was when I asked to speak to the supervisor and the guy at "customer service" says to me:

"Chrysler has given me authority to make a judgment in this case and there is nothing further we can do for you"

and then rufused to put me through to anyone else. I had no choice but to hang up and continue pursuing it on my own. I never thought I would be second guessing myself on the purchase of a vehicle based purely on the service I have received.
 
#22 ·
SixZeroFour,

If Jeep's telephone customer service is like IT help desk support, try calling back again and see if you get a different, more knowledgeable person. It's worked for me with PC problems several times.

Dennis
 
#23 ·
Thanks for the advice Dennis, I tried this but the next rep just looked at the notes in the file and said the same thing without hearing me out.
 
#24 ·
Mine is on the way to the dealership this morning, I opened a case with customer care and gave the dealer the number. We'll see what happenes.
 
#29 ·
I believe "Star" is just the name for the case number system at Chrysler - This is what they refuse to lookup due to confidentiality.

My plan is to talk to another local dealer and see if they can call your service manager directly for info while I am there. I'll go down tomorrow since I think its past business hours where you are now.
 
#31 ·
my understanding is that Star is a database of known issues that have not been included in a TSB yet. it is a resource that dealers have access to when they dont know if something is a problem or not, and if so instructions on how to fix it.
 
#30 · (Edited)
SixZero4, when I had an earlier dealer title fumble and called Chryco with the complaint they issued a case number via a specialized WK2 case department. Not sure if pressing this with Chryco would help with the door lighting debacle, but maybe so given this is being experienced by several members? PM sent.
 
#32 ·
Looked at my build sheet and my Laredo X has LBRS, my wifes Limited Build sheet has the same code. Her's work great and are bright. I'm taking the build sheet with me in case I get any grief.
 
#34 ·
Dealer called and they reconfigured the TIPM and the LED's are working. Very painless, I'm pleased with the dealer. They didn't give me any problem with this at all.
 
#36 ·
Someone made a point earlier that if they went by the build code, it's a no brainer. In my opinion it's on the build code or it isn't. if it is then there shouldn't be a reason to deal with some of these dealers as many have. I'm lucky and grateful for mine.

Fact is that the reconfig of the TIPM works.
 
#38 ·
My wife just gave birth to our second son so the LED's went on the back burner for a few days! (btw he loved the ride home in the new GC! :D:D)

I have found someone willing to take a closer look at the issue and should have something to report back later in the day Friday. It's another semi-local dealer but based on first impressions these guys are light years ahead of the previous jokers I was dealing with.

I would like to personally thank Rosewood, wjs81866 and Moose for their help with this as well as other members of Jeep Garage who have come forward to try to help. Without some of the info provided I would have been way up the creek without a paddle.

My vehicle without a doubt has the lights and they are on my build sheet - I truly think I ran into a case of a pissed off service manager who does not want to admit he was wrong and in turn has made things difficult for me on the Chrysler end of things. Let's hope I can put this all behind me come friday!
 
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