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  #25  
Old 01-09-2011, 11:40 AM
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Re: "Lifetime" Extended Warranty"???

Is the full listing of what is coverd available online?
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  #26  
Old 01-09-2011, 12:08 PM
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Re: "Lifetime" Extended Warranty"???

I recently purchased the 5/100,000 max care warranty. Has anyone noticed under front/rear suspension it makes no mention of air suspension(ref QL). I called warranty care CS to ask about QL. After conferring with a supervisor who could not answer my question they suggested I contact my dealer about this matter. What would he know about it? Maybe someone on the forum has the answer.
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  #27  
Old 01-09-2011, 12:39 PM
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Re: "Lifetime" Extended Warranty"???

This question has been looked at in depth here before,

The MAX CARE policy is EXCLUSIONARY, that means if it's not SPECIFICALLY EXCLUDED, it's covered.

The ADDED CARE and POWERTRAIN CARE are INCLUSIONARY, meaning if it's not SPECIFICALLY INCLUDED, it's not covered.

To add to this confusion, there are "sample lists" for the MAX CARE to illustrate how many thousands of parts are covered. This list is not complete, and just because something isn't on it does not indicate it isn't covered.

YES AIR SUSPENSION IS COVERED.

The only items not covered are bodywork, glass, soft trim, wear items (pads, rotors, plugs, filters, fluids, NON LED bulbs, belts, body(but not glass) seals, accident damage, worn out shocks..but leaking shocks are covered.

Also, before the forum lawyers chime in with "well, they'll just say my transmission wore out!", they won't. Wear items are clearly defined as above.

I have significant personal experience with MAX CARE. I do my own maintainance, and every time I saw the slightest seepage(not even a leak), I had it repaired without a problem. For instance, nobobdy would pay to have a rear main seal replaced for barely noticeable seepage, but I had it taken care of without a hitch.

The plan on my 02 WJ paid for itself 5 times over, and with 100,000 on a Jeep(!), had not a single thing in need of repair, thanks to the extended warranty.

I've had repairs while vacationing in Canada (broken header @93k) without a problem, and was given a WK as a loaner.

One last note. Dealers are paid at the normal warranty rate from Chrysler for contract repairs (this is not an "insurance policy"). My father in law brought in his 04 WJ after I noticed rear main seepage, and they refused to repair it, saying it was too minor given the cost of repair. We didn't bother fighting them, even though no amount of seepage is considered within acceptable limits. We took it to another local dealer, who, like my dealer, was more than happy to do ANY work under the extended warranty, since that was a money maker for them. In fact, I would often come back to find that they had found and repaired issues I hadn't even noticed ("your alternater was making a squeeking noise, so we replaced it").

So the point is, just like some dealers will pout and refuse to price match on the extended warranty and make NO money rather than a small profit, some foolish dealers behave as though repairing under the service contract is coming out of their pocket. Unless their repair bays are always filled by people paying full retail for repairs, this is a very foolish way to run a business. The dealer I mentioned above went out of business last year, BTW.

This is a newly designed vehicle with many complex systems. A single out of warranty HVAC repair could cost as much as the $1700 warranty (Look up the broken blend door issue on the WJ. $30 part requiring $1500 in labor to replace). I'll bet the lifetime warranty program will not be available for new vehicles within a few years. It's going to be a money loser for Chrysler.

PS: I was never asked for maintianance logs, even when having differential repairs (noise) done at high mileage. That said, I've been told that repairs over $5,000 require pre-approval from Chrysler, who would probobly want to see some evidence of maintainance if there's a suspicion that neglect could be the cause. This is almost certainly going to be limited to engine and perhaps transmission replacement.

PPS: Certain coverages in the lifetime warranty are not "lifetime". Roadside assistance, paid rentals during repairs, and trip interruption all expire at 7 years/100k.
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  #28  
Old 01-09-2011, 01:07 PM
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Re: "Lifetime" Extended Warranty"???

Does http://www.chryslerwarrantys.com/ offer services to Canadian owners?
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  #29  
Old 01-09-2011, 01:13 PM
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Re: "Lifetime" Extended Warranty"???

Quote:
Originally Posted by erickpbl View Post
Does http://www.chryslerwarrantys.com/ offer services to Canadian owners?
No. We've dug into this one too. Canucks are screwed when it comes to the extended warranty Lifetime isn't available, and you're at the mercy of the dealer for pricing on the lesser plans.

That said, the Lifetime Maxcare bought in the US is valid at all dealers in Canada and Mexico, so the irony is we have better coverage in Canada than Canadians can get.
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  #30  
Old 01-10-2011, 12:41 PM
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Re: "Lifetime" Extended Warranty"???

I showed my dealer the quote from the Chrysler Warranties web site and told him I would buy from him if he met the price, which he did. The dealer wants any/all business even if the margins are not great to show the revenue. Despite the demand and great ratings, the dealers I have worked with are being very reasonable to move vehicles for Chrysler.

Given all the electronics and mechanical stuff on this vehicle I was very concerned about reliability. I had my '93 Grand Cherokee for 17.5 years and plan to keep this amazing vehicle for at least as long. I considered buying a Lexus for reliability reasons, but the new GX sucked to it was no longer an option. And then the navigation system on my 2006 Lexus IS 350 died four months out of warranty so my illusion that I would be safe with a Lexus was blown up. Now that I have my lifetime warranty (for less than it cost to replace the nav system on the Lexus) I am very comfortable having all the bells-and-whistles (Quadra-Lift, SelecTerrain, Adaptive Cruise Control, etc.).

Friends are in awe of the 2011 Overland, and the low cost of a lifetime bumper-to-bumper warranty.
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  #31  
Old 01-10-2011, 10:34 PM
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Re: "Lifetime" Extended Warranty"???

Does someone have a link for the Lifetime Max Care policy?
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  #32  
Old 01-10-2011, 10:47 PM
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Re: "Lifetime" Extended Warranty"???

http://www.chryslerwarrantys.com/
If you navigate through this site it's pretty easy to find. You need to put the vehicle info inin order to see the warrantys they offer
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  #33  
Old 01-11-2011, 06:43 AM
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Re: "Lifetime" Extended Warranty"???

thanks!
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  #34  
Old 01-20-2011, 11:55 PM
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Re: "Lifetime" Extended Warranty"???

Quote:
Originally Posted by BadLuck View Post
http://www.chryslerwarrantys.com/
If you navigate through this site it's pretty easy to find. You need to put the vehicle info inin order to see the warrantys they offer
I didn't find a list of excluded items for the Lifetime Max Care. Is there a list?
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  #35  
Old 01-21-2011, 12:23 AM
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Re: "Lifetime" Extended Warranty"???

If you click maximum care (in the box on the left, under the box that says instant quotes on chryslerwarrantys.com) it will list the following. Along with other info about the plan.



Maximum Care is an exclusionary extended warranty, often referred to as a "Bumper-to-Bumper warranty" and as such if it's not excluded, it's covered. The only parts and labor not covered are:

-Maintenance services and items used in such services.
-Glass, plastic lenses.
-Body and paint items, including soft trim.
-Wear items such as manual clutch assembly, brake pads, shoes, rotors, drums and belts are not covered at any time.
-Snow plows, winches and trailer hitches
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  #36  
Old 01-21-2011, 12:47 AM
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Re: "Lifetime" Extended Warranty"???

FYI,
I just picked up my Overland (with a Hemi). Bought the lifetime Max care extended warranty with a $100 deductible. Negotiated with the dealer and paid $1800. List price was $3100. He showed me his cost $$s I felt I got a great deal and could not pass it up.
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