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  #73  
Old 12-26-2014, 06:43 PM
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Re: Lifetime Maxcare Warranty Transfer-Help

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Originally Posted by kaflyboy View Post
Hey guys-

I used to be on this forum all the time when I ordered my summit back in 2011. It's been a wonderful ride but it's time to say goodby.
When I bought the summit I bought the Maxcare lifetime warranty. I live in NC. It's my understand, albeit debatable, the lifetime warranty is transferable to one other owner in the states of Fl and NC?
I've been reading on the forum and there are some people the say yes, others no. Didn't know if anyone has more recent news/ experience with this process. It's worth a few grand on the sale so I want to am,e sure I get it right.
Any info/ direction is appreciated.
Its my understanding that Florida law, amung a few other states, requires service plans to be transferrable. However, since you live in NC, Florida law does not apply to you or the sale of your car. FYI, I am not a lawyer but that is my understanding after reading the contract.

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  #74  
Old 12-26-2014, 10:43 PM
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Re: Lifetime Maxcare Warranty Transfer-Help

Well it was not hard to find the relevant Florida laws (including the one that no longer applies and the revamp effective July 2011), should not be difficult to find the same in NC. Everything is online anymore.

The only thing I am curious about is whether a dealer in Iowa/Mass/Conn/Mich must conform to another state's (e.g. Florida's) laws when doing online business with a resident of that state and from a location in that state (as evidenced by the application form)

Here the issue is clearer since the dealers seem to be acting as agents for Chrysler LLC and Chrysler LLC does business in all 50 states.

OTOH there is also precidence from the last century in which an online service in California was convicted of violating another state's laws. Something of a landmark Internet case.

However the interesting part is I found several references online to "Mopar Vehicle Protection Plans as offered and issued by Chrysler Group LLC or a Chrysler subsidiary. FL Lic. #65505." but so far I have not found what that license is for. Anyone know ?

Meanwhile just passing the time waiting for the papers to arrive after the young lady said positively that my plan is transferable and that the conversation was being recorded.

ps IANAL but having a service contract am an interested party.
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  #75  
Old 01-03-2015, 05:16 PM
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Re: Lifetime Maxcare Warranty Transfer-Help

The laws of the state are designed to protect the citizens of that state. Hence Chrysler can NOT sell a service contract to a resident of a particular state without complying with that's state's laws.....no matter where the selling dealership/agent is located.

It may also be possible that agents in another states may not be legally able to really sell service contracts in another state....probably a gray area of the states' insurance laws though as many do it if not all as they try to sell the service contracts at the time of selling the vehicle which I am sure they sell to out of state buyers on occasion.

Think of it like this...Geico MUST comply with Florida laws even if sold online or even if sold through a non-Florida agent. The complication may be that non-state registered agents are selling a product in a state they shouldn't be but since it is not a pure insurance product per se it isn't overseen the same way.....

OR another way to look at it is if say you bought a pricey flatscreen TV at a Best Buy across the state line and purchased a service contract at the time of sale. Certainly Best Buy MUST follow your state's laws when fulfilling the contract.

The bottom line is YES a service contract ultimately issued by Chrysler but sold by an agent from another state MUST honor the state's laws upon which the buyer is a resident at the time of sale. BUT it may be a hassle to get it straightened out!
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  #76  
Old 01-03-2015, 06:26 PM
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Re: Lifetime Maxcare Warranty Transfer-Help

Do remember that when I bought the service contract it had to be "approved" by Chrysler and the application included my address.

Still waiting on the papers promised on the 26th.

Appreciate that it may take a while, just had the oil changed and two of the three outstanding recalls pulled. Anyone know what they plan to do about the alternator ?

Seems odd to receive notice of a recall without one being performed when presented to the dealer.
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  #77  
Old 01-03-2015, 06:31 PM
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Re: Lifetime Maxcare Warranty Transfer-Help

So the question is, what can be provided to "prove" the transfer to Chrysler so it's noted in their system to the secondary owner? If the second owner takes the vehicle to the dealership for warranty service the dealership will pull the contract in the Chrysler system. that is the struggle I am having is getting that contract reassigned.
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  #78  
Old 01-03-2015, 09:56 PM
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Re: Lifetime Maxcare Warranty Transfer-Help

In Florida there must be a formal transfer (with paperwork) and a fee of $40 paid. Dealers are supposed to have access to the form.

CHRYSLER SERVICE CONTRACTS
...
TRANSFER POLICY
A service contract can make your vehicle more valuable and easier to sell. Remaining Plan coverage may be transferred to the subsequent purchaser of the vehicle at the time of vehicle sale (Lifetime plans are not transferable
except in the state of Florida ($40 transfer fee) and North Carolina ($50 transfer fee).
Form No. 81-770-2029 (10/09)
FL. LIC. #60029 CA. LIC. #0E65799

https://www.chryslerwarrantys.com/re...aximumcare.pdf (where google found it).
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  #79  
Old 01-09-2015, 08:56 PM
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Re: Lifetime Maxcare Warranty Transfer-Help

Guys I think my case is dead. Called the NC State DOJ (or wherever Dan told me to call) and the lady said she's only familiar with the "lemon law" and isn't aware of any NC law overriding what is in the contract. So, until I sell the jeep and try to do the transfer at the time of the sale, I think I've hit a dead end road.
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  #80  
Old 01-09-2015, 09:37 PM
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Re: Lifetime Maxcare Warranty Transfer-Help

Quote:
Originally Posted by kaflyboy View Post
Guys I think my case is dead. Called the NC State DOJ (or wherever Dan told me to call) and the lady said she's only familiar with the "lemon law" and isn't aware of any NC law overriding what is in the contract. So, until I sell the jeep and try to do the transfer at the time of the sale, I think I've hit a dead end road.
There sure should be a law since Chrysler wouldn't do it unless they have to per state law.

A 3 minute google search and reading yielded this:

Extended Car Warranties

"We can help
If you're interested in purchasing a service contract for your car, check with a reputable car dealer for recommendations on service contract companies. Then check out the company with our office by calling toll-free in North Carolina 1-877-5-NO- SCAM. You can also file a complaint with our office if you are experiencing difficulties with an extended warranty you purchased."
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  #81  
Old 01-09-2015, 09:40 PM
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Re: Lifetime Maxcare Warranty Transfer-Help

...and

http://www.ncleg.net/sessions/2007/b...pdf/s611v3.pdf

GENERAL ASSEMBLY OF NORTH CAROLINA SESSION 2007

AN ACT TO RECODIFY THE LAWS COVERING SERVICE AGREEMENTS.

...

"(e) All service agreements used in this State by a service agreement company shall:
(1) Not contain provisions that allow the company to cancel the agreement in its discretion other than for nonpayment of premiums or for a direct violation of the agreement by the consumer where the service agreement states that violation of the agreement would subject the agreement to cancellation;
(2) With respect to a motor vehicle service agreement as defined in G.S. 66-370(b)(1), provide for a right of assignability by the consumer to a subsequent purchaser before expiration of coverage if the subsequent purchaser meets the same criteria for motor vehicle service agreement acceptability as the original purchaser; and
(3) Contain a cancellation provision allowing the consumer to cancel at any time after purchase and receive a pro rata refund less any claims paid on the agreement and a reasonable administrative fee, not to exceed ten percent (10%) of the amount of the pro rata refund."
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  #82  
Old 01-09-2015, 10:55 PM
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Re: Lifetime Maxcare Warranty Transfer-Help

Got pretty much the same treatment, got told the same things several times by a Chrysler script kiddy and then something else entirely by the Florida Department of Insurance.

How do you tell when you are dealing with a script kiddy ? When no matter what you say they repeat the same mantra. It is all they are allowed to do. Hard part is reaching someone who can actually think (and am sure the lady whom I talked to in December who assured me my contract was transferrable in a recorded conversation has been properly chastised).

Now have a whole directory of Florida law and definitions plus the original emails and sample contract assuring me the plan was transferrable. Also a list of people at Chrysler who signed the reports to the state. A learning experience even if I do not plan to sell my Jeep.

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  #83  
Old 01-12-2015, 09:47 AM
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Re: Lifetime Maxcare Warranty Transfer-Help

Got this letter today from NCDOJ saying my case has been filed against Chrysler.
Attached Files
File Type: pdf Chrysler Letter.pdf (29.1 KB, 8 views)
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  #84  
Old 01-12-2015, 11:44 AM
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Re: Lifetime Maxcare Warranty Transfer-Help

Quote:
Originally Posted by kaflyboy View Post
Got this letter today from NCDOJ saying my case has been filed against Chrysler.
That should get their attention. Most definitely keep us posted as to the progress and resolution. If there is a law that requires Chrysler to make the lifetime service contract transferable in NC, then Chrysler will comply as long as NC knows about which law it is. Best of luck!
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