Originally Posted by Deep Red
Mine is exactly the same as well. The dealership is ordering and replacing the entire handle.
Replacement of the handle may not be necessary, in most cases it just has to be readjusted.
Star Case Number: S1323000043
Symptom/Vehicle Issue: Liftgate exterior handle has a gap to the body.
Repair Procedure: Replacement of the handle assembly is normally not necessary. Follow the next steps to adjust the handle.
1. Locate the liftgate handle removal steps in TechConnect, but do not completely remove the handle. In step 5 do not remove the retaining nuts- just loosen them. The handle removal steps are located in Service Info; 23- Body; Decklid/Hatch/Liftgate/Tailgate; Handle, Exterior; Removal.
2. Once the handle is loose, adjust the handle side to side/up and down untill the fitment is improved and gap is no longer present. Also verify the handle is fully seated to the lift gate. The handle attachement holes are larger than the posts which will allow some movement.
3. If there is any damage to the handle such as broken ear or the fitment cannot be improved with the steps above replacement of the handle may be required at this point.
4. Reassemble the vehicle following Service Info; 23-Body; Decklid/Hatch/ Liftgate/Tailgate: Handle, Exterior; Installation.