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  #13  
Old 07-05-2013, 11:07 PM
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Re: Liftgate handle

Flush on my 2013.
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  #14  
Old 07-05-2013, 11:11 PM
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Re: Liftgate handle

Just picked up my Limited today (built 6/22). Only problem I found was the non-flush handle. Looks just like the photos.
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  #15  
Old 07-06-2013, 01:02 AM
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Re: Liftgate handle

Quote:
Originally Posted by Deep Red View Post
Mine is exactly the same as well. The dealership is ordering and replacing the entire handle.
Replacement of the handle may not be necessary, in most cases it just has to be readjusted.


Star Case Number: S1323000043

Symptom/Vehicle Issue: Liftgate exterior handle has a gap to the body.

Repair Procedure: Replacement of the handle assembly is normally not necessary. Follow the next steps to adjust the handle.

1. Locate the liftgate handle removal steps in TechConnect, but do not completely remove the handle. In step 5 do not remove the retaining nuts- just loosen them. The handle removal steps are located in Service Info; 23- Body; Decklid/Hatch/Liftgate/Tailgate; Handle, Exterior; Removal.

2. Once the handle is loose, adjust the handle side to side/up and down untill the fitment is improved and gap is no longer present. Also verify the handle is fully seated to the lift gate. The handle attachement holes are larger than the posts which will allow some movement.

3. If there is any damage to the handle such as broken ear or the fitment cannot be improved with the steps above replacement of the handle may be required at this point.

4. Reassemble the vehicle following Service Info; 23-Body; Decklid/Hatch/ Liftgate/Tailgate: Handle, Exterior; Installation.
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  #16  
Old 07-06-2013, 11:58 AM
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Re: Liftgate handle

You the man once again. I'll print this out for the dealer when I take it in.
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  #17  
Old 07-06-2013, 01:45 PM
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Re: Liftgate handle

Quote:
Originally Posted by Milous View Post
Replacement of the handle may not be necessary, in most cases it just has to be readjusted.


Star Case Number: S1323000043

Symptom/Vehicle Issue: Liftgate exterior handle has a gap to the body.

Repair Procedure: Replacement of the handle assembly is normally not necessary. Follow the next steps to adjust the handle.

1. Locate the liftgate handle removal steps in TechConnect, but do not completely remove the handle. In step 5 do not remove the retaining nuts- just loosen them. The handle removal steps are located in Service Info; 23- Body; Decklid/Hatch/Liftgate/Tailgate; Handle, Exterior; Removal.

2. Once the handle is loose, adjust the handle side to side/up and down untill the fitment is improved and gap is no longer present. Also verify the handle is fully seated to the lift gate. The handle attachement holes are larger than the posts which will allow some movement.

3. If there is any damage to the handle such as broken ear or the fitment cannot be improved with the steps above replacement of the handle may be required at this point.

4. Reassemble the vehicle following Service Info; 23-Body; Decklid/Hatch/ Liftgate/Tailgate: Handle, Exterior; Installation.
Thanks Milous! Where in the hell did you find thIs and what is it? Doesn't seem to be a TSB.
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  #18  
Old 07-06-2013, 02:52 PM
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Mine has the gap as well. I'll add it to the list of items to fix when I go to the dealer. Anybody know if the painted piece can be reused or would the dealer have to try and paint it to match? I assume it doesn't come painted. (Assuming it does need to be replaced)
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  #19  
Old 07-06-2013, 03:05 PM
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It sounded like just an adjustment procedure so no replacement needed unless something is broken.
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  #20  
Old 07-06-2013, 07:30 PM
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Re: Liftgate handle

I was on the lot today window shopping and saw a Summit with this issue, the other 14's didn't have this problem.
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  #21  
Old 07-06-2013, 08:08 PM
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Re: Liftgate handle

Quote:
Originally Posted by vnbWK2 View Post
Thanks Milous! Where in the hell did you find thIs and what is it? Doesn't seem to be a TSB.
Quote:
Originally Posted by Milous View Post
Replacement of the handle may not be necessary, in most cases it just has to be readjusted.


Star Case Number: S1323000043

Symptom/Vehicle Issue: Liftgate exterior handle has a gap to the body.

Repair Procedure: Replacement of the handle assembly is normally not necessary. Follow the next steps to adjust the handle.

1. Locate the liftgate handle removal steps in TechConnect, but do not completely remove the handle. In step 5 do not remove the retaining nuts- just loosen them. The handle removal steps are located in Service Info; 23- Body; Decklid/Hatch/Liftgate/Tailgate; Handle, Exterior; Removal.

2. Once the handle is loose, adjust the handle side to side/up and down untill the fitment is improved and gap is no longer present. Also verify the handle is fully seated to the lift gate. The handle attachement holes are larger than the posts which will allow some movement.

3. If there is any damage to the handle such as broken ear or the fitment cannot be improved with the steps above replacement of the handle may be required at this point.

4. Reassemble the vehicle following Service Info; 23-Body; Decklid/Hatch/ Liftgate/Tailgate: Handle, Exterior; Installation.



Where can I find the techconnect steps and possibly do it myself???? or should I just make the service dept do it for me?


You are awesome... Have helped so many people!
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  #22  
Old 07-07-2013, 04:12 AM
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Re: Liftgate handle

Quote:
Originally Posted by nachojeep View Post
Where can I find the techconnect steps and possibly do it myself???? or should I just make the service dept do it for me?
If your familiar with interior trim removal it's pretty easy, you just have to remove the liftgate trim panel. You can download a PDF file here: Jeep Grand Cherokee WK2 - Interior trim removal (page 61 of the document).
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  #23  
Old 07-07-2013, 07:22 AM
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Re: Liftgate handle

Quote:
Originally Posted by nachojeep View Post
Where can I find the techconnect steps and possibly do it myself???? or should I just make the service dept do it for me?


You are awesome... Have helped so many people!
If you end up doing this yourself, can you post some pics on the steps? I might do this myself as well if its not too difficult. Thanks.
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  #24  
Old 07-07-2013, 05:15 PM
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Re: Liftgate handle

Thanks Milous! Looked at mine yesterday and I have a gap on mine also. And I thought the vehicle and arrived with no issues! Well I can deal with this fix since it is not any of the serious issues some are having; I will let the dealer adjust it per your your Star Case description! Thanks, Dave
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