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Old 01-28-2014, 11:12 PM
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Low/No Engine Coolant

So I have to share this story with the boards tonight before I go back to the dealership tomorrow:

Long story short the dealership replaced the water pump on my 2014 Grand Cherokee after two trips of troubleshooting a high pitched squealing noise during cold weather cold starts.

Tonight after driving a few errands around town I decided to pop the hood for some reason and check around the engine compartment. Low and behold, I notice the coolant reservoir tank is empty. I open up the radiator and don't see any coolant either. There is no coolant in the engine bay so it is not leaking out anywhere that I can see. The only conclusion that I can come up with is that they never refilled the coolant after they replaced the pump. The receipt says that the pump, seal, and coolant was replaced. Even if I give them the benefit of the doubt that they did replace the coolant and there is a leak, shouldn't they test it out prior to turning it over to me to make sure that everything is working correctly? I probably should have popped the hood and looked at the dealership before I left but 99% of people would just drive off after getting the keys back.

No warning lights have come on in the car and the outside temperature was in the single digits this evening for the 20 miles I drove the car without coolant. I would assume that this wasn't good on the new water pump they installed but what else might have been damaged that I should discuss with the service manager in the morning?

More than anything I am just disappointed and have lost trust in this service department.
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Old 01-29-2014, 07:38 AM
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Re: Low/No Engine Coolant

Quote:
Originally Posted by Parks311 View Post
So I have to share this story with the boards tonight before I go back to the dealership tomorrow:

Long story short the dealership replaced the water pump on my 2014 Grand Cherokee after two trips of troubleshooting a high pitched squealing noise during cold weather cold starts.

Tonight after driving a few errands around town I decided to pop the hood for some reason and check around the engine compartment. Low and behold, I notice the coolant reservoir tank is empty. I open up the radiator and don't see any coolant either. There is no coolant in the engine bay so it is not leaking out anywhere that I can see. The only conclusion that I can come up with is that they never refilled the coolant after they replaced the pump. The receipt says that the pump, seal, and coolant was replaced. Even if I give them the benefit of the doubt that they did replace the coolant and there is a leak, shouldn't they test it out prior to turning it over to me to make sure that everything is working correctly? I probably should have popped the hood and looked at the dealership before I left but 99% of people would just drive off after getting the keys back.

No warning lights have come on in the car and the outside temperature was in the single digits this evening for the 20 miles I drove the car without coolant. I would assume that this wasn't good on the new water pump they installed but what else might have been damaged that I should discuss with the service manager in the morning?

More than anything I am just disappointed and have lost trust in this service department.
They may not have a done a very thorough job of bleeding/burping the system (or even bothered). If they didn't or did a poor job they'll toss water into the overflow and radiator and all will look full until the system starts running, it'll drink it all in and look like its lost coolant when it never really had enough.

If you want to save yourself a trip to the dealer I'd top it off and watch it for a week, if it drops significantly after another top off or 2 take it in.
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Old 01-29-2014, 10:55 AM
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Re: Low/No Engine Coolant

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Originally Posted by TurboRush View Post
They may not have a done a very thorough job of bleeding/burping the system (or even bothered). If they didn't or did a poor job they'll toss water into the overflow and radiator and all will look full until the system starts running, it'll drink it all in and look like its lost coolant when it never really had enough.

If you want to save yourself a trip to the dealer I'd top it off and watch it for a week, if it drops significantly after another top off or 2 take it in.
As they say on "Family Feud";


Good answer, good answer!



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Old 01-29-2014, 11:12 AM
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Re: Low/No Engine Coolant

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Originally Posted by bill_de View Post
As they say on "Family Feud";


Good answer, good answer!



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I'd be more likely to ask for an appointment with the dealership owner or service manager and discuss this as in insisting on a full pressure test after they fix what appears to have been harmless, but could result in reduced life for your engine components.
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Old 01-29-2014, 12:51 PM
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Re: Low/No Engine Coolant

My $0.02- Take it in and have them top it up. I would hesitate to add water to the overflow if it is in the single digits. Adding too much to the radiator will drop the effective freezing point. Also, if you take it back, there will be a written record of the visit and why.
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Old 01-29-2014, 01:18 PM
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I took it in this morning and they were going to top off the coolant. There was coolant in the radiator so they must've had an air pocket and didn't bleed the system as a previous poster said. While I was waiting I remembered that they changed coolant type for the the 2013-2014 Grand Cherokees to the newer OAT type (purple color). When I asked about it, I saw the deer in headlights look when they realized that they used the wrong type of coolant to fill the system. Now they are flushing the system completely and dropping off my Jeep this afternoon.

While I appreciate their attempts to make things right, it concerns me that the average person who isn't on these boards or wk2jeeps.com wouldn't know that they did something wrong. How many more mistakes have been made that no one knows about. And when something finally fails because of these mistakes, is the owner blamed for it?

Reminds me of my jiffy lube days when I was a teenager and didn't know any better and they mid-threaded my drain pan bolt and when I noticed an oil leak they then tried to tell me that it was like that when they got it and not their responsibility.
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Old 01-29-2014, 01:51 PM
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Re: Low/No Engine Coolant

Quote:
Originally Posted by The Evil Twin View Post
My $0.02- Take it in and have them top it up. I would hesitate to add water to the overflow if it is in the single digits. Adding too much to the radiator will drop the effective freezing point. Also, if you take it back, there will be a written record of the visit and why.
Sorry, I generically said water.. FOR EVERYONE ELSE, DO NOT ADD STRAIGHT WATER, use approved coolant.
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Old 01-29-2014, 04:45 PM
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Re: Low/No Engine Coolant

Parks, glad to hear they are taking care of you. At least they admitted to the mistake. Could have left you with it. It goes without saying that you will need to check the level again in a few days. Let it get to 200* + and give it a good romp before letting it cool off and checking.
Interesting they changed the coolant.


Quote:
Originally Posted by TurboRush View Post
Sorry, I generically said water.. FOR EVERYONE ELSE, DO NOT ADD STRAIGHT WATER, use approved coolant.
Very true.
Unless you need to. Even then, distilled water is recommended.
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Old 01-29-2014, 04:59 PM
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Re: Low/No Engine Coolant

I've had an experience where they had forgotten to replace the coolant all together. It's good to know that they are flushing the system for you, I had no idea they had switched to OAT coolant for the WK2 and WL's.

Quote:
Originally Posted by TurboRush View Post
Sorry, I generically said water.. FOR EVERYONE ELSE, DO NOT ADD STRAIGHT WATER, use approved coolant.
Haha! I'm sure you were understood to have meant coolant. Had he used water in those single digits he'd be looking at a different situation
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Old 01-29-2014, 06:34 PM
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Re: Low/No Engine Coolant

Live and learn.

"If a non-OAT engine
coolant (antifreeze) is introduced into the cooling
system in an emergency, the cooling system will
need to be drained, flushed, and refilled with fresh
OAT coolant (conforming to MS-12106), by an
authorized dealer as soon as possible."


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Old 01-29-2014, 09:51 PM
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So after three coolant system flushes today I have the Jeep back. The last flush they did was a water flush because there was a residue that was showing up in the reservoir tank. The service manager was genuinely helpful and offered to pretty much do anything and take care of the problem. I told him that I don't need any freebies I just wanted him to be aware of the problem and make sure that it doesn't happen to anyone else.

Coincidentally when I stopped in today there were some corporate types with him and they were doing training on a fairly new service system. The guy asked to hook up to my jeep and when he did he found 2 updates that needed to be done. Got those taken care if too. The new system hooked up wirelessly to his iPad with the diagnostic. Pretty slick system.

I can't help but still be a little paranoid that my coolant system is gummed up. I took off the radiator cap tonight and cleaned off a bunch of gummed up coolant (the result of the two being mixed). When i shine a light in the tank or the radiator it has an orange tint but when I soak up some with a rag it's definitely purple. Makes me wonder is there is still some old stuff left in there. I have a little piece of mind that they are all fully aware of the situation should any future problems arise.
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Old 01-30-2014, 12:37 PM
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Re: Low/No Engine Coolant

hmm, what is the difference between the 2 coolants??? I think I have the orange in my 2014 hemi... or does this only apply to the v6
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