Originally Posted by Thumper
I bought the Maxcare and all my dealership keeps doing is finding what it doesn't cover. Back up camera went out, back up sensors went out, blindspot system went out. All apparently tied to a short in the headlight module, which isn't covered by Maxcare. So $1,300 to fix all these electrical problems that I was told would be covered when I bought the policy. They wouldn't cover the peeling dash panel either, but said they worked a deal with Chrysler and would only charge me $250 to replace. I believe this will be my last Jeep.
G*amnit! This friggin'* makes me so so so angry...some dealers should have their franchise revoked ON THE SPOT!
This dealership is so sadly wrong and they know it!
They are right that MaxCare does not cover "trim" which the dash is, only your 3/36 bumper to bumper covered that so how can they be nice with arranging the $250 (I assume that's got "love" in it for the repair done) and so inept with MVP coverage of the other repair????
Some of the service advisors/mgrs are decent and work hard to get things covered since they are getting paid decent "book" rates on labor and full retail on parts but some are just lazy bums who go on "knowledge" and not the specific plan and situation. Personally, I have my plan doc on my phone and in the glove box and they will have to show me in print were it says the item is not covered and if there is not 100% agreement MVP gets called PRIOR to work.
Headlamp BULBS/LAMPS are not covered but the friggin assy and wiring is...JHC!
Don't even screw with this dealer anymore unless you like getting shafted. Call MVP Customer Service at 1-800-521-9922 with your VIN and Plan # and have the service invoice ready to scan/email to them to get your money back from either them or that crook dealer.
This is the excerpt from my MVP MaxCare Lifetime plan and they are all the same:
Sorry for getting so emotional but this stuff really rubs my rhubarb the wrong way