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  #13  
Old 10-04-2012, 09:53 AM
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Re: Misaligned back hatch!

Hey guys, Sorry for the hiatus! I was busy with some personal stuff.So after 2 weeks at the dealer the Car is still not fixed and they just say "We have sent pictures and questions to factory, we have to wait for a response" is this legit? do they send Factory questions before they can fix something as simple as an alignment!

Thanks guys,

BumChuck
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  #14  
Old 10-05-2012, 09:20 AM
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Re: Misaligned back hatch!

They email pictures for warranty billing to Chrysler and if they have a concern that the work might not be covered under the warranty.
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  #15  
Old 10-05-2012, 02:57 PM
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Re: Misaligned back hatch!

Quote:
Originally Posted by heiniken View Post
I had this issue on my 2011 Overland. It was so far off that the glass would hit the rear pillar when closing the hatch, and caused about a 1 inch chip in the paint. I took it to the dealer and they replaced the rear glass, as well as sent it off to the body shop to have the paint chip repaired
Why would you even accept delivery w/ that issue present?
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Old 10-05-2012, 02:58 PM
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Re: Misaligned back hatch!

Quote:
Originally Posted by BumChuck View Post
Hey guys, Sorry for the hiatus! I was busy with some personal stuff.So after 2 weeks at the dealer the Car is still not fixed and they just say "We have sent pictures and questions to factory, we have to wait for a response" is this legit? do they send Factory questions before they can fix something as simple as an alignment!

Thanks guys,

BumChuck
Do you have a socket set? It is likely a simple adjustment...I can guarantee if the dealer is a PITA to work with, I would have fixed it myself instead of waiting 2 weeks!
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  #17  
Old 10-05-2012, 04:01 PM
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Re: Misaligned back hatch!

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Originally Posted by AAAA View Post
...And we know where Nicaragua is. We are not all as dumb as we sound here!
Hey! Speak for yourself!!!
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