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  #13  
Old 10-12-2010, 08:12 AM
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Re: More Water Problems

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Originally Posted by robpp View Post
and your remark about INSIDERS............
Insiders have a job to do and are bound by a code of conduct ... I am amazed that they do as much as they do ... ie check build status ... lots of posts ... This is in their free time and sometimes they might take a risk regarding their job ...
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  #14  
Old 10-12-2010, 09:58 AM
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My remark about insiders was about their curious silence on the topic. Yes they do often risk jobs by giving out info when they are not supposed to. And that is great. But what caused the sudden silence this time. No helpful advice, no who to contact suggestions, nothing at all.

But that is ok. If you know where to look and what to look for you can easily find direct contact info for upper management all the way to the CEO for just about any organization. That is the route I took in case I was going to get the "were sorry but oh well" treatment.

That was the purpose of my comment and I stand by it.
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  #15  
Old 10-12-2010, 01:08 PM
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Re: More Water Problems

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Originally Posted by whatevrworks View Post
...No helpful advice, no who to contact suggestions, nothing at all....
Maybe they assumed from your posts that you were being taken care of to the best that a dealer could, and it was just that you were just anxious about what was happening!
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  #16  
Old 10-12-2010, 01:21 PM
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Re: More Water Problems

damn, glad to hear you were taken care of.
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  #17  
Old 10-16-2010, 02:33 PM
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Re: More Water Problems

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Originally Posted by whatevrworks View Post
I noticed none of the familiar insiders on here commented on this particular situation. hmmmmmm
There could be many reasons for that...

1. There are too many posts on forums for anyone to keep up with and read each and every single one, especially when they are spread out in many different categories.

2. Diagnosing/troubleshooting problems can be difficult to do "online", especially when such issues are not common enough, or recent enough for Chrysler to have come up with a solution. Water leak issues are especially difficult to diagnose.

In your case I eventually happened to have run across your post, and spent some time researching the internal tech database for any documented solutions or tips for water leaks. The only thing that came up was an issue on some vehicles with a water leak near the liftgate glass. Therefore, the problem has to be addressed and diagnosed with the vehicle at the dealer, and it sounds like a solution was found, and most likely was a very isolated case.
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  #18  
Old 10-16-2010, 05:24 PM
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Re: More Water Problems

I just ran across this post and you mentioned that when you did complain you were the first one. Keep in mind you have a WK2 and not many of us here know the technical details or ins and outs to give you advise or tips on your troubleshooting problems ... glad you got it worked out though and look at it this way, they took care of your warranty problems and without any hassle provided you with a means of transportation for the time you were without your vehicle
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  #19  
Old 10-29-2010, 11:45 PM
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Question Re: More Water Problems

Quote:
Originally Posted by whatevrworks View Post
Ok, I am posting this here for informational purposes, not to bash jeep but so that other owners are aware of the experience. I had water coming through the roof near the homelink overhead console and overhead map light. I brought it to the dealer here a couple of weeks ago and posted the results in another area of the forums. But to recap: the dealer here does water leak work only once a week they have a contracted company "Water Doctor" that comes in and does their magic to find the source of leaks. Well when I took it in they said one of the drain hoses was installed wrong for the sunroof and also kinked. Also the seal on the sunroof was installed wrong and this caused to to be worn/deformed so they replaced it as well.

Well I tested the car with the hose when I washed it and everything seemed great. We got a ton of rain last Wednesday (September 29th) and I had another river coming from the same area (I guess the built in shower was a bonus option!). I was pissed and brought it back to the dealer. At first they claimed they could only work on it on Tuesdays when the water guy came in. I demanded to speak with the manager of the entire service department. He was not there but they volunteered to try to contact the water guy. He was in the area but was unable to come until the next day (Thursday September 30th). The service lady was able to get authorization from the boss for a rental car for me. When I finally was able to get back to the dealer later on Wednesday I talked to the big boss and showed him the issue. I explained that this needed to be made right and until then it needed to be kept inside to prevent further damage. I also said the headliner and whatever else was stained or damaged needed to be replaced or fixed. He said they would work on it but gave me a song and dance about having to get authorization to replace the headliner or other items under warranty if it was from water damage.

I left that Wednesday with a rental car from Enterprise and decided to call Chrysler customer service (believe it or not there is a "Vehicle Complaint" option voice prompt) just to make sure they knew about my problems. The lady on the phone stated I was the first (supposedly) 2011 complaint they had. I explained the problem and she said I would be contacted by a case manager.

The next morning (Thursday) I got a call from Detroit a "case manager" he said he had authorized a rental car for 5 days and they would do longer if needed. He gave me a direct line and said if I had questions to call at any time. Later that day the big boss from the dealer called and said he had several calls from Chrysler inquiring about the status of the jeep. He said they had determined that it was the windshield leaking around the edges now. The next day (Friday October 1st) they sent the car to a auto glass place down the road. According to the service director the plan was to try to pull out the windshield install new adhesive and seals and reinstall. He stated that there are no aftermarket windshields available and that they had to be ordered directly from Chrysler and the goal was to try to remove and replace without breaking so a new windshield would not have to be ordered. I asked why they could not order one ahead of time incase it broke. He stated they would not because if they do not use it they are stuck with it. The glass people could not get to the car until Monday (October 4th) they broke the windshield trying to remove it. I got a call from the dealer saying they would have to order a new one and would keep me updated. Today Tuesday (October 5th) I get a call saying the new windshield *hopefully* will be here within 3 days and should be installed a day or two (they dont work weekends either) after that.

I called chrysler again today and tried to talk to my case manager he is out of the office until October 11th, and no other person to call other than the 800 number for customer service. Everyone I speak to there seems to insist that I should be happy I have a rental car and they "can understand my frustration". Unacceptable in my opinion. I have a 40K car sitting unusable and am driving a crappy compact for a week now and probably 2 weeks by time I am done. All because someone screwed up installing things in the factory. BOTH sunroof and windshield! I asked a customer service supervisor to call me back today but no one did as of yet. I expect in some way to be compensated for this mess. I have no idea how and I doubt it will happen but this is the worst experience I have had with owning 4 jeeps.


Also the water spent all night running down the front of the electric climate control area, the Nav/Radio and of course soaking the headliner. I can imagine I will also have issues down the road as well due to the water, premature rusting or corrosion of metal parts or electrical connectors. Attached are a couple of photos from my iphone although they dont do it justice. It was enough water coming though in a couple of hours to completely soak through about 4 terry cloth towels that I placed on the center console. Also about a 1-1.5 square area of the ceiling was wet enough to drip if I touched it.

Maybe MILOUS or another person with personal knowledge of the situation can enlighten us to any recourse.
Hey whateverworks did they tell you why wuz it leaking?? the reason i'm asking is cause we have this problem i'm our wk. When it rains it leaks on the drivers side top corner of windshield or that panel or w/e its called where you grab on to get in.. I would really appreciate some light thanks..
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  #20  
Old 10-30-2010, 07:41 AM
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Re: More Water Problems

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Originally Posted by cherokee619 View Post
Hey whateverworks did they tell you why wuz it leaking?? the reason i'm asking is cause we have this problem i'm our wk. When it rains it leaks on the drivers side top corner of windshield or that panel or w/e its called where you grab on to get in.. I would really appreciate some light thanks..
Well I had two different issues: The first one was a drain tube that runs from the sunroof over to the A-pillar was kinked because it was installed wrong. The second issues was that the top seal was missing or completely screwed up on the windshield. Since yours is a WK it probably is the drain tube (if you have a sunroof) they get clogged after while with junk or it may be kinked. Otherwise there is a possibility your windshield seal has gone bad. Either way stealership is going to have to play with it. Let me know what they find.
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  #21  
Old 12-20-2010, 04:12 PM
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Re: More Water Problems

Magically a TSB has been posted for this. Even though they claim I was the only customer to ever have this problem (according to Chrysler). As far as I know TSBs are issued for known problems that are occurring on multiple vehicles... . .

http://www.wk2jeeps.com/tsb/tsb_wk2_2303110.pdf
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  #22  
Old 12-22-2010, 10:19 PM
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Smile Re: More Water Problems

Quote:
Originally Posted by whatevrworks View Post
Not sure if I'm supposed to be posting this or not but think it's right to show chrysler did the right thing.

The case manager Marvin called me today and they genuinely seemed concerned with my experience. Explained what had been done for repairs (although I already had this info). Also offered to pay one months payment on the jeep. I am financed through USAA rather that Chrysler but said just mail them the statement and they will cut me a check.

I countered that I wanted the lifetime bumper to bumper instead. He said that " that was significantly more than the single payment" and that he did not have a problem but would check with warranty people. And let me know today or tomorrow. He called me back within a few hours and confirmed they had converted my lifetime powertrain (purchased at dealer at time of sale) to lifetime max care. Said I would get a new warranty packet in mail within 30 days.

I paid 1000 for my lifetime powertrain and the Chrysler warranty site quoted me 2100 for bumper to bumper. So basically they gave me 1100 for my troubles.

Overall all is good. I wish I didn't have the problems I had but everything is in like new condition again and I am glad they stood by their product. Overall very happy in the end.
That is VERY impressive. I feel more confident in my plan to purchase an Overland in February 2011. Thanks for taking the time to share your experience.
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  #23  
Old 01-04-2011, 12:21 AM
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Re: More Water Problems

Quote:
Originally Posted by whatevrworks View Post
Not sure if I'm supposed to be posting this or not but think it's right to show chrysler did the right thing.

The case manager Marvin called me today and they genuinely seemed concerned with my experience. Explained what had been done for repairs (although I already had this info). Also offered to pay one months payment on the jeep. I am financed through USAA rather that Chrysler but said just mail them the statement and they will cut me a check.

I countered that I wanted the lifetime bumper to bumper instead. He said that " that was significantly more than the single payment" and that he did not have a problem but would check with warranty people. And let me know today or tomorrow. He called me back within a few hours and confirmed they had converted my lifetime powertrain (purchased at dealer at time of sale) to lifetime max care. Said I would get a new warranty packet in mail within 30 days.

I paid 1000 for my lifetime powertrain and the Chrysler warranty site quoted me 2100 for bumper to bumper. So basically they gave me 1100 for my troubles.

Overall all is good. I wish I didn't have the problems I had but everything is in like new condition again and I am glad they stood by their product. Overall very happy in the end.
wow...Jeep stepped up here. Impressed at their response. Well done on your part as well
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  #24  
Old 01-04-2011, 12:25 PM
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Re: More Water Problems

Nice post. Good to see a satisfactory result.
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