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  #13  
Old 04-19-2016, 07:50 AM
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Re: My 7day old 2016 Jeep Summit is in the shop

I was thinking you could ask you service manager, but they probably won't give out that information. I never got to speak to mine during my SRT buyback. Hopefully your dealer has some pull with him/her. I found that some dealerships have a better relationship with their regional manager than others.


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  #14  
Old 04-19-2016, 03:52 PM
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Re: My 7day old 2016 Jeep Summit is in the shop

Thank You! How long was your SRT out of commision before they bought it back?
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  #15  
Old 04-19-2016, 04:21 PM
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My 7day old 2016 Jeep Summit is in the shop

Quote:
Originally Posted by whitm View Post
Does anybody know how to find the Regional Manager over a certain area?

Dealers will not give that out, trust me I called multiple dealers in my state and not one would give up a name or number.

It took me forever, but I was able to find a link on a Charger/300 forum that proved useful.

When I get home I'll look and see if I have that link or file saved somewhere.

Customer service cannot add on extended warranties, however they can add a "service" contract to your VIN (12 free oil changes) and I believe they can add Road Hazard (wheel/tire) as well. I had literally every possible service and extended warranty contract added to my VIN after my 6 month ordeal. It's good to know I have all that extra coverage if I decide to keep my Jeep.


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Old 04-19-2016, 04:34 PM
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Re: My 7day old 2016 Jeep Summit is in the shop

Thank you! I live in Atlanta Georgia
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  #17  
Old 04-19-2016, 05:10 PM
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My 7day old 2016 Jeep Summit is in the shop

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Originally Posted by whitm View Post
Thank you! I live in Atlanta Georgia

Try this link out. It will lead you to a zone office. I initially spoke to a zone sales rep, who forwarded me to the right person. Good luck!!

http://www.chargerforums.com/forums/...s/87175?page=1


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Old 04-19-2016, 05:26 PM
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My 7day old 2016 Jeep Summit is in the shop

I hate that we cannot edit a post from a smartphone and add in an image....

ImageUploadedByJeepGarage1461101175.444627.jpg


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  #19  
Old 04-19-2016, 06:52 PM
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Re: My 7day old 2016 Jeep Summit is in the shop

Quote:
Originally Posted by whitm View Post
Thank You! How long was your SRT out of commision before they bought it back?

They had it a total of 52 days! I had a go around with my first dealer, they kept telling me it was normal while replacing the torque converter, transmission, several flashes finally my region service rep said there was nothing more FCA could do. I pleaded my case with FCA case rep. and took it to another dealership. I took the new service manager for a test drive and didn't get out of the parking lot before he said "no way this is right". He apparently had more pull with the regional service manager and continued working on it. Total new rear end, drive shafts, and half shafts were installed to no avail. I finally sent FCA anion tent to lemon law it and within a couple days a rep from ISG was informing me a replacement had been approved. My advise is don't wait, nail em at 30 days. I was way too nice and could have been stuck with an SRT with 1k miles on it and a 20 page service record. Not good for resale.


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  #20  
Old 05-03-2016, 11:50 PM
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Re: My 7day old 2016 Jeep Summit is in the shop

Even though you have the updated engine, I had the same misfire issue with my '12. Within two days the CEL flashed and the thing was misfiring like crazy. Brought it to the nearest dealer who kept it for three days diagnosing it. Finally, they replaced the entire left head. Drove off the lot and the CEL flashed again. Another day later and they replaced a spark plug. I sent a nice, but worded email to FCA and within hours the dealership called and wanted to "see" the Jeep again. All of a sudden, they completed a recall and replaced all of the spark plugs free of charge.

The funniest part is that I drove about ten miles before the CEL flashed again. I pulled into the next closest dealership and after they pulled the codes they rolled their eyes and laughed. Turns out the previous mechanic never plugged in an air sensor.
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Old 05-07-2016, 09:49 PM
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Re: My 7day old 2016 Jeep Summit is in the shop

I called every number on the posted list all are no longer available or have been reassigned.
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