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Old 08-28-2013, 01:41 PM
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New Jeep has several issues. Advice?

Tomorrow, my 2014 Grand Cherokee is going in for service for the 4th time. I've owned it about 5 weeks. It seems that problems are appearing faster than the local dealer can fix them. I've spoken with Chrysler, they are apologetic, but say I should keep going back to the dealer. I can only do this for so long. My Jeep is taking too much of my free time. Has anybody had success getting their Jeeps fixed when faced with a large list of issues like mine? Did Jeep replace any of your cars that had numerous problems? Have any of you made use of your state's lemon laws (I'm in GA BTW) Here's what I’m dealing with:

Shudder and bumps through the steering wheel. Going in for 3rd attempt to fix tomorrow.
Three gaps between the headliner and trim pieces. Dealer repaired one, two more came up.
Climate control does not turn on with remote start.
Handle for rear hatch misaligned. Gap at the top of the handle trim.
8.4 screen shows message “phone needs service, visit dealer.” (Dealer performed a software update. Went a way for a while, but has returned.)
8.4 inch screen goes black. Has done this twice for a few minutes. Came back on its own.
Engine idle rough while in gear. Has happened 3 times.
Rear bumper misaligned (dealer fixed this!)

I don't fault my dealer, they have been as accomodating as they could be, save for providing me a loaner. Any advice you might have would be appreciated.
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Old 08-28-2013, 01:51 PM
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Re: New Jeep has several issues. Advice?

Quote:
Originally Posted by jrein View Post
Tomorrow, my 2014 Grand Cherokee is going in for service for the 4th time. I've owned it about 5 weeks. It seems that problems are appearing faster than the local dealer can fix them. I've spoken with Chrysler, they are apologetic, but say I should keep going back to the dealer. I can only do this for so long. My Jeep is taking too much of my free time. Has anybody had success getting their Jeeps fixed when faced with a large list of issues like mine? Did Jeep replace any of your cars that had numerous problems? Have any of you made use of your state's lemon laws (I'm in GA BTW) Here's what I’m dealing with:

Shudder and bumps through the steering wheel. Going in for 3rd attempt to fix tomorrow.
Three gaps between the headliner and trim pieces. Dealer repaired one, two more came up.
Climate control does not turn on with remote start.
Handle for rear hatch misaligned. Gap at the top of the handle trim.
8.4 screen shows message “phone needs service, visit dealer.” (Dealer performed a software update. Went a way for a while, but has returned.)
8.4 inch screen goes black. Has done this twice for a few minutes. Came back on its own.
Engine idle rough while in gear. Has happened 3 times.
Rear bumper misaligned (dealer fixed this!)

I don't fault my dealer, they have been as accomodating as they could be, save for providing me a loaner. Any advice you might have would be appreciated.
I know others will weight in the "phone needs service.." but I can tell you that the AC not turning on with remote start is a known issue and I believe a software fix is pending .

The misaligned handle has a star case #S1323000043 courtesy of Bill_de by way of Milous

Symptom/Vehicle Issue: Liftgate exterior handle has a gap to the body.

Repair Procedure: Replacement of the handle assembly is normally not necessary. Follow the next steps to adjust the handle.

1. Locate the liftgate handle removal steps in TechConnect, but do not completely remove the handle. In step 5 do not remove the retaining nuts- just loosen them. The handle removal steps are located in Service Info; 23- Body; Decklid/Hatch/Liftgate/Tailgate; Handle, Exterior; Removal.

2. Once the handle is loose, adjust the handle side to side/up and down untill the fitment is improved and gap is no longer present. Also verify the handle is fully seated to the lift gate. The handle attachement holes are larger than the posts which will allow some movement.

3. If there is any damage to the handle such as broken ear or the fitment cannot be improved with the steps above replacement of the handle may be required at this point.

4. Reassemble the vehicle following Service Info; 23-Body; Decklid/Hatch/ Liftgate/Tailgate: Handle, Exterior; Installation."
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Old 08-28-2013, 02:16 PM
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Re: New Jeep has several issues. Advice?

Thanks for the response, Turborush. From the posting of others, I've learned that many of my Jeeps issue's are common, and some have fixes. My concern is that I'm having to deal with so many of them. I'm concerned that I've bought a car that requires too much attention.

Of the six cars I've owned, most have given me few problmes. That is, except for my 2001 Jetta and this Jeep. Much like my Jeep, my Jetta was in the shop from the get go. And it never stopped. After roughly two years and 21 trips to the dealer for repairs, I gave up and sold it. I should have given up sooner. My Jeep, so far is doing even worse.

What I'm looking for are folks who've had experiences like mine with their Jeeps and found a resolution. Did their car eventually stop producing problems? Did their issues eventually get sorted out? Did they get a new car? Did they gey a lawyer?

I want to learn the fastest, most cost effective way to get either may car in proper order, or another car.
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Old 08-28-2013, 03:41 PM
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Re: New Jeep has several issues. Advice?

If you had serious problems it might be worth getting an attorney. With the minor, but annoying, issues you have, only a lawyer who doubled as a great mechanic would be much help.

As long as you have a dealer who is working with you, it should all get sorted out.


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Old 08-28-2013, 08:41 PM
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Re: New Jeep has several issues. Advice?

Quote:
Originally Posted by jrein View Post
Thanks for the response, Turborush. From the posting of others, I've learned that many of my Jeeps issue's are common, and some have fixes. My concern is that I'm having to deal with so many of them. I'm concerned that I've bought a car that requires too much attention.

Of the six cars I've owned, most have given me few problmes. That is, except for my 2001 Jetta and this Jeep. Much like my Jeep, my Jetta was in the shop from the get go. And it never stopped. After roughly two years and 21 trips to the dealer for repairs, I gave up and sold it. I should have given up sooner. My Jeep, so far is doing even worse.

What I'm looking for are folks who've had experiences like mine with their Jeeps and found a resolution. Did their car eventually stop producing problems? Did their issues eventually get sorted out? Did they get a new car? Did they gey a lawyer?

I want to learn the fastest, most cost effective way to get either may car in proper order, or another car.


Ive basically had all of your issues - I do think they will all be fixed - most of what you document are fixed for me - and/or know of when they will be fixed. I have one additional issue - the car is back in teh shop right now - service 4 wheel drive system, deactivation of traction and deactivation of adaptive cruise. Dealer said it was 4x4 module -- they put that in today and didnt fix the issue. Later tonight they called me and advise it is the differential module and motor and they are locating the part. There is no doubt that the earlier builds (and some of the current) jeeps have issues. Only thing I can say is this - tech laden vehicle - and an early model year - makes the early adopters the guinea pigs. I share your frustration and agree regarding the time suck. Do I think things will smoothen out - yes. It will take time.
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