Originally Posted by jrein
Tomorrow, my 2014 Grand Cherokee is going in for service for the 4th time. I've owned it about 5 weeks. It seems that problems are appearing faster than the local dealer can fix them. I've spoken with Chrysler, they are apologetic, but say I should keep going back to the dealer. I can only do this for so long. My Jeep is taking too much of my free time. Has anybody had success getting their Jeeps fixed when faced with a large list of issues like mine? Did Jeep replace any of your cars that had numerous problems? Have any of you made use of your state's lemon laws (I'm in GA BTW) Here's what I’m dealing with:
Shudder and bumps through the steering wheel. Going in for 3rd attempt to fix tomorrow.
Three gaps between the headliner and trim pieces. Dealer repaired one, two more came up.
Climate control does not turn on with remote start.
Handle for rear hatch misaligned. Gap at the top of the handle trim.
8.4 screen shows message “phone needs service, visit dealer.” (Dealer performed a software update. Went a way for a while, but has returned.)
8.4 inch screen goes black. Has done this twice for a few minutes. Came back on its own.
Engine idle rough while in gear. Has happened 3 times.
Rear bumper misaligned (dealer fixed this!)
I don't fault my dealer, they have been as accomodating as they could be, save for providing me a loaner. Any advice you might have would be appreciated.
I know others will weight in the "phone needs service.." but I can tell you that the AC not turning on with remote start is a known issue and I believe a software fix is pending .
The misaligned handle has a star case #S1323000043 courtesy of Bill_de by way of Milous
Symptom/Vehicle Issue: Liftgate exterior handle has a gap to the body.
Repair Procedure: Replacement of the handle assembly is normally not necessary. Follow the next steps to adjust the handle.
1. Locate the liftgate handle removal steps in TechConnect, but do not completely remove the handle. In step 5 do not remove the retaining nuts- just loosen them. The handle removal steps are located in Service Info; 23- Body; Decklid/Hatch/Liftgate/Tailgate; Handle, Exterior; Removal.
2. Once the handle is loose, adjust the handle side to side/up and down untill the fitment is improved and gap is no longer present. Also verify the handle is fully seated to the lift gate. The handle attachement holes are larger than the posts which will allow some movement.
3. If there is any damage to the handle such as broken ear or the fitment cannot be improved with the steps above replacement of the handle may be required at this point.
4. Reassemble the vehicle following Service Info; 23-Body; Decklid/Hatch/ Liftgate/Tailgate: Handle, Exterior; Installation."