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  #1  
Old 03-11-2014, 07:10 AM
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No Jeep roof body parts in Australia

I love my new Grand Cherokee 2014 Laredo CRD with Quadra lift Air suspension but miss it terribly. My 1st trip into the country in Kosciusko National park my two month old Jeep was struck by a falling gun tree while travelling on sealed road.

This was the 3rd of January 2014. Now almost 10 weeks later I am still waiting for roof parts because there are none in Australia.

I cannot understand why a four wheel drive vehicle company does not carry spare roof parts in Australia and why does it take so long to get them.
Getting pretty pissed off.

$16,000 for the roof replacement and once the parts are received it is estimated repair will take another 5 weeks.

So my Jeep story is this.
Ordered 2014-model 10 April 2013
Delivered 6 month later -28 October 2013
2 months use
1st country trip a tree fell on the roof -3rd Jan 2014
9.5 weeks waiting for parts to date -11/03/2014
Still waiting.
Insured with AAMI.

Thanks for listening to my bitching.
I feel a bit better now.
Cheers
Jeepski
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  #2  
Old 03-24-2014, 05:46 AM
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Re: No Jeep roof body parts in Australia

Quote:
Originally Posted by Jeepski View Post
I love my new Grand Cherokee 2014 Laredo CRD with Quadra lift Air suspension but miss it terribly. My 1st trip into the country in Kosciusko National park my two month old Jeep was struck by a falling gun tree while travelling on sealed road.

This was the 3rd of January 2014. Now 11 weeks later I am still waiting for roof parts because there are none in Australia.

I cannot understand why a four wheel drive vehicle company does not carry spare roof parts in Australia and why does it take so long to get them.
Getting pretty pissed off.

$16,000 for the roof replacement and once the parts are received it is estimated repair will take another 5 weeks.

So my Jeep story is this.
Ordered 2014-model 10 April 2013
Delivered 6 month later -28 October 2013
2 months use
1st country trip a tree fell on the roof -3rd Jan 2014
11 weeks waiting for parts to date -20/03/2014
Parts just arrived from USA and they are the wrong parts.
Jeep Australia said they have not been updated on on roof parts so ordered parts that have been supperceeded.
Estimat another 5 weeks wait. That will be 16 weeks waiting for parts and 5 weeks to repair.
Total 21 weeks.
Still waiting.
Thanks Jeep
Insured with AAMI.

Thanks for listening to my bitching.
I feel a bit better now.
Cheers
Jeepski
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  #3  
Old 03-24-2014, 05:59 AM
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Re: No Jeep roof body parts in Australia

Hope you get a free rental, or are you still driving it?
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Old 03-24-2014, 06:12 AM
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Re: No Jeep roof body parts in Australia

I didn't have it long enough to get around to selling my old V8 VT commodore. So still driving it. I hope is can survive because its getting bad vibration from the auto transmission. Bought the Jeep as a replacement tow vehicle to tow the ski boat. Not much skiing this summer season.
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Old 05-06-2014, 09:50 PM
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Re: No Jeep roof body parts in Australia

For anyone out there interested.
Nowover 5 months in the workshop.

No Jeep Parts on Australia.
Sorry to still bad mouth Jeep but I am totally disappointed.

My brand new Grand Cherokee 2014 has now been in the panel shop for over 5 months waiting for new body parts. Jeep Australia has been useless in helping to get the right new parts from the USA but has found second had parts for me from a wrecker.

January 3rd 2014 my 8 week old Grand Cherokee was hit on the roof by falling tree. At earliest, it will be 6 months before it is back on the road.
Do not believe Jeep sales staff because I was concerns about the availability of parts before I bought it and was assured that there are plenty of parts in Australia. NOT SO.

My ensurer AAMI has also been completely useless and unhelpful and provided no car for the entire 5 months to date. Damage cost will be around $22,000.
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Old 05-17-2014, 09:47 AM
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Re: No Jeep roof body parts in Australia

Quote:
Originally Posted by Jeepski View Post
I love my new Grand Cherokee 2014 Laredo CRD with Quadra lift Air suspension but miss it terribly. My 1st trip into the country in Kosciusko National park my two month old Jeep was struck by a falling gun tree while travelling on sealed road.

This was the 3rd of January 2014. Now almost 10 weeks later I am still waiting for roof parts because there are none in Australia.

I cannot understand why a four wheel drive vehicle company does not carry spare roof parts in Australia and why does it take so long to get them.
Getting pretty pissed off.

$16,000 for the roof replacement and once the parts are received it is estimated repair will take another 5 weeks.

So my Jeep story is this.
Ordered 2014-model 10 April 2013
Delivered 6 month later -28 October 2013
2 months use
1st country trip a tree fell on the roof -3rd Jan 2014
9.5 weeks waiting for parts to date -11/03/2014
Still waiting.
Insured with AAMI.

Thanks for listening to my bitching.
I feel a bit better now.
Cheers
Jeepski
Hello This is Jeepski again.
If anyone is following this pathetic story.
My panel shop stated the rebuild a month back and while doing so found another parts was not correctly supplied. Jeep Australia gave up on trying to get new roof parts so they found a new 2014 jeep with frontal damage in Brisbane, cut the entire roof off delivered it to Melbourne. My panel shop is now cutting cut out all the bits they need. Total time for repair will be 6 months or more. I should have it back in about 2 weeks. Just imagine what my brand new jeeps now looks like on the inside with 6 months of dust buildup having no roof.
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Old 05-17-2014, 09:56 AM
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Re: No Jeep roof body parts in Australia

total nightmare...but this is on your insurance company....NOT jeep. I agree the parts should be there......but Im sure the insurance company could expedite the parts quicker if they made an attempt. All it would take is one call to an online parts dealer like justforjeeps.com
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  #8  
Old 05-17-2014, 10:41 AM
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Re: No Jeep roof body parts in Australia

Quote:
Originally Posted by Scottina06 View Post
total nightmare...but this is on your insurance company....NOT jeep. I agree the parts should be there......but Im sure the insurance company could expedite the parts quicker if they made an attempt. All it would take is one call to an online parts dealer like justforjeeps.com
AAMI does nothing to chase parts or have an interest in how long it takes to repair. The insurance contract states no time limit for repair. As far as the insurance goes it could be off the road for 3 or more years. AAMI sees it as not their problem. It is Jeep who cannot supply parts quickly. If Jeep had said they cannot supply roof parts, I would have had a new Jeep.

It is the panel shop, Jeep Frankston and Jeep Australia that chased parts. As I said above, in the end it was the dealer Jeep Frankston Vic that found the wrecker in Brisbane. The insurance Ombudsman could do nothing.

I do not like to say this, but this balls up has been caused 100% by Jeep. No Parts stocked by Jeep Australia and Jeep Australia could not get the right parts. Wrong parts were sent twice.
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