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  #13  
Old 07-06-2012, 01:17 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

Never let a mechanic inside the passenger compartment. Some of them actually enjoy the prospect of putting their marks all over your nice interior because they don't have one like that.

About 4 months ago I put a backup camera in my wife's new BMW. It involved removing the wood trim off the dash and disassembling about 1/2 the dash and interior. I read up on it well before hand, went to Lowes and bought a selection of plastic paint scrapers, several that I modified during the job to fit correctly. The job took me about 4 hours but everything is back perfectly.

No mechanic working for a fixed fee would work that carefully.
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Old 07-06-2012, 01:47 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

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Originally Posted by armoredsaint View Post
that is why i cringe having a dealer fix the little stuff, the people they hire aren't the best, more often than not they make it worse.
+1
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  #15  
Old 07-07-2012, 11:12 AM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

Saw this thread and went to check out my own, noticed the same thing on my Summit. Pictures attached show the very bottom right portion of the wood trim panel surrounding my start/stop button having a clear gap between it and the plastic surround of the center stack. Doesn't look like much in the photo but its about 1/8" gap. Then again, if I hadn't read this thread I wouldn't have noticed, so I suppose its not a huge deal.
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  #16  
Old 07-07-2012, 12:45 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

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Originally Posted by ahung12 View Post
Saw this thread and went to check out my own, noticed the same thing on my Summit. Pictures attached show the very bottom right portion of the wood trim panel surrounding my start/stop button having a clear gap between it and the plastic surround of the center stack. Doesn't look like much in the photo but its about 1/8" gap. Then again, if I hadn't read this thread I wouldn't have noticed, so I suppose its not a huge deal.
I have that as well which tells me that it is likely a design defect. Therefore, don't expect a "remove and replace" mechanic to be able to do anything about it.

To fix it, consider masking the area then use a heavy body glue, work it behind the piece with a toothpick and then wedge a padded wooden stick against it until the glue dries.
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  #17  
Old 07-07-2012, 01:45 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

Mine is like that too in that spot.
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Old 07-07-2012, 02:44 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

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Originally Posted by Yadkin View Post
I have that as well which tells me that it is likely a design defect. Therefore, don't expect a "remove and replace" mechanic to be able to do anything about it.

To fix it, consider masking the area then use a heavy body glue, work it behind the piece with a toothpick and then wedge a padded wooden stick against it until the glue dries.
Will give that a shot, I hope it works and that I don't somehow make it worse.
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Old 07-07-2012, 05:52 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

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Originally Posted by JRNYC View Post
I agree with your post almost entirely. Except the part about higher end dealer mechanics.

Less cars coming in and out = more time to take care of your issue. I bet the Lexus forums do not have many bad mechanic stories. . . .
My experience as a former Lexus GS owner is that the dealer was no better at quality repairs than any other brand's dealership. In fact, the only worse dealerships at mechanical repairs I've ever dealt with were 4 or 5 dealerships I dealt with across the US in that marque's early years in the US.

Rich
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Old 07-07-2012, 05:53 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

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Originally Posted by Richpearl View Post
My experience as a former Lexus GS owner is that the dealer was no better at quality repairs than any other brand's dealership. In fact, the only worse dealerships at mechanical repairs I've ever dealt with were 4 or 5 dealerships I dealt with across the US in that marque's early years in the US.

Rich
Aw, gee. I left out that the worse dealerships were BMWs.
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  #21  
Old 07-07-2012, 06:15 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

Being a dealership technician, I first of all never would have tried to adjust that, if ANYTHING I would have ordered a new piece from the get go. Secondly SOME of the people dealers hire are less than stellar, just like the office you work at or the warehouse you work in, or the store you work at... There is no perfect team, PERIOD, add in the fact that cars change EVERY YEAR and its not like we get to go to a class and strip one to its nuts and bolts and put it together, we have to learn everything as we go along, its unfourtunate, but there is no way around it. Being a tech that trys to go above and beyond to make people happy, regularly cleaning windows door pannels, and kick pannel trim when I accidently bump my sole against it, I respect your investment. As do MANY other techs.

This talk makes me laugh, I cannot get my effing gas pumped in a timely mannor because jacob is busy talking to his buddy... I stand in lines for FAR too long at the grocery store because the cashier would rather be at the beach and they are moving 1/2 speed... I order items from stores and get the wrong ones... In other jobs I picked up the slack from lazy people because we didnt get to go home till the job was done... doctors leave crap INSIDE PEOPLE and botch procedures on humans that have been basically the exact same for 2million years with 10-12 years of schooling and practice... yet ABSOLUTE perfection is demanded of ALL technicians and we are "all" scum. I dont get it.


Im not here to change anyones mind, because you guys are the ones paying the car payment, I am just saying there are things you can do to limit the pain, for the OP make sure that the next time you go in tell the service department you DO NOT want that tech working on your car, call the service manager ahead of time and schedule with him making sure he is ok having another tech perform the work. From then on make sure to note that you dont want that tech working on it. Eventually (hopefully the second time) you will have a great experience with the tech and workmanship and then just ask to be scheduled to work with that tech every time. A great thing to consider that you can work on making a good car repair team while its all free under warranty instead of learning what advisors oversell or are not completely honest (along with a crooked tech feeding them) after your warranty when its all on your dime... Here is a little secret... independant shops are rarely any better than a dealer, that side of the industry has its employable hackamos too.

That to say there is things you can do to limit the pain of the dealer, sometimes you just have to take a couple gut punches to get it right, LIKE EVERY BUISNESS OUT THERE! If you have a doctor that takes out a lung and you needed a kidney removed, its not the hospital that is the (complete) moron, its the doctor, you wouldnt go back to the same doctor would you?
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  #22  
Old 07-07-2012, 06:36 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

very well said Andrew! +rep
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  #23  
Old 07-07-2012, 11:03 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

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Originally Posted by JRNYC View Post
Less cars coming in and out = more time to take care of your issue. I bet the Lexus forums do not have many bad mechanic stories.
As someone who runs a Lexus forum I can tell you that is absolutely not true. I have had my Lexus vehicles damaged by the dealer more than once, and plenty of members on our forums have had things like this happen too. Sucks.

It absolutely depends on the dealership far more than the brand. The Lexus dealer I used when I got my first one back in 2003 created several problems, the dealer I use today is much different, they're very careful with the car, much more professional.
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  #24  
Old 07-08-2012, 12:39 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

When I had a Ford Expedition I bought new tires at the dealer and had them do an alignment. The vehicle tracked perfectly and the steering wheel was dead-on but it hadn't been done before so I figured it should be done. Big mistake, because afterwards my steering wheel was off by about 5 degrees. So I brought it back and they fixed it. Apparently this pissed off somebody because the next time I had service done (the heated seats stopped working) my steering wheel was off again.

I also had a bumper cover replaced and painted on my daughter's car when someone hit her in the parking lot. The paint was thin on the sides and I could see the darker color underneath it, so I took it back to get redone. Again, apparently this pissed someone off because when I got it back there was paint on the driver's seat and a scratch on the driver's door.

I think mechanics do these things as a warning not to complain about their shoddy work. They got paid for doing it once and I'm sure that they had to do it a second time for free.
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