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  #25  
Old 07-08-2012, 05:50 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

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Originally Posted by 2005JGC View Post
Being a dealership technician, I first of all never would have tried to adjust that, if ANYTHING I would have ordered a new piece from the get go. Secondly SOME of the people dealers hire are less than stellar, just like the office you work at or the warehouse you work in, or the store you work at... There is no perfect team, PERIOD, add in the fact that cars change EVERY YEAR and its not like we get to go to a class and strip one to its nuts and bolts and put it together, we have to learn everything as we go along, its unfourtunate, but there is no way around it. Being a tech that trys to go above and beyond to make people happy, regularly cleaning windows door pannels, and kick pannel trim when I accidently bump my sole against it, I respect your investment. As do MANY other techs.

This talk makes me laugh, I cannot get my effing gas pumped in a timely mannor because jacob is busy talking to his buddy... I stand in lines for FAR too long at the grocery store because the cashier would rather be at the beach and they are moving 1/2 speed... I order items from stores and get the wrong ones... In other jobs I picked up the slack from lazy people because we didnt get to go home till the job was done... doctors leave crap INSIDE PEOPLE and botch procedures on humans that have been basically the exact same for 2million years with 10-12 years of schooling and practice... yet ABSOLUTE perfection is demanded of ALL technicians and we are "all" scum. I dont get it.


Im not here to change anyones mind, because you guys are the ones paying the car payment, I am just saying there are things you can do to limit the pain, for the OP make sure that the next time you go in tell the service department you DO NOT want that tech working on your car, call the service manager ahead of time and schedule with him making sure he is ok having another tech perform the work. From then on make sure to note that you dont want that tech working on it. Eventually (hopefully the second time) you will have a great experience with the tech and workmanship and then just ask to be scheduled to work with that tech every time. A great thing to consider that you can work on making a good car repair team while its all free under warranty instead of learning what advisors oversell or are not completely honest (along with a crooked tech feeding them) after your warranty when its all on your dime... Here is a little secret... independant shops are rarely any better than a dealer, that side of the industry has its employable hackamos too.

That to say there is things you can do to limit the pain of the dealer, sometimes you just have to take a couple gut punches to get it right, LIKE EVERY BUISNESS OUT THERE! If you have a doctor that takes out a lung and you needed a kidney removed, its not the hospital that is the (complete) moron, its the doctor, you wouldnt go back to the same doctor would you?
Well I agree. I hire people and us poor mangers have about a 50% chance you'll get a good, honest and skilled employee these days. The problem is the good ones can't cover all the bases, so most likely the consumer will need to learn to deal with bad ones from time to time. I can usually detect a bad one a mile away... probably because I have a good BS meter I've relied on for decades - but then again, that's been known to fail.

Be proud if you are one of the good ones... but we need to remember, the good ones have bad days and make mistakes as well.

And that's what makes us all human...

.02
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  #26  
Old 07-08-2012, 06:29 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

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Originally Posted by a990dna View Post
Be proud if you are one of the good ones... but we need to remember, the good ones have bad days and make mistakes as well.

And that's what makes us all human...

.02

Thank you for that, It was something I was going to mention and it just didnt make it out of my brain.

Thank you too Scott.

I will be the last to admit I am perfect, I try to, and believe me when I am not right I wear it on my sleeve, I dont like costing people money and not fixing things, Im not heartless and expect you to just suck it up and deal with it... I am honest and I try to do my best at all times, but sometimes there is just one symptom that is minimized during the diagnosis that when the repair is made and doesnt fix it all the sudden you realize how important that one overlooked detail was, it happens.

To Yadkin... Honestly for myself, I have a car in my driveway right now that I put a motor in (in my free time), its leaking oil, which SUCKS considering I assembled the motor on a freaking engine stand, the easiest way to prevent oil leaks, none the less, this was something I did on the side that when all was said and done my inflated estimate still ended up short changing me about 250 dollars in labor after some unexpected costs arrised. Now its back and I might be pulling the motor to make proper repairs (stupid subaru, fortunatly they are an easy removal) all on my own dime 3 weeks before our kiddo comes and that is the same way I feel at work... If I didnt do it right the first time then its my bad and ill make it right, that said if I feel your jerking me and the dealer around for free repairs there is NO way to easier fluster me and get me making bad diagnostic decisions. Ill be the first to tell people I know to return if things are not done right, and it sucks you had those experiences, Its not fun for the tech but it will help them learn to do it right the first time. Sounds like it was about time for you to get a higher power involved
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  #27  
Old 07-08-2012, 08:08 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

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Originally Posted by 2005JGC View Post
...

To Yadkin... Honestly for myself, I have a car in my driveway right now that I put a motor in (in my free time), its leaking oil, which SUCKS considering I assembled the motor on a freaking engine stand, the easiest way to prevent oil leaks, none the less, this was something I did on the side that when all was said and done my inflated estimate still ended up short changing me about 250 dollars in labor after some unexpected costs arrised. Now its back and I might be pulling the motor to make proper repairs (stupid subaru, fortunatly they are an easy removal) all on my own dime 3 weeks before our kiddo comes and that is the same way I feel at work... If I didnt do it right the first time then its my bad and ill make it right, that said if I feel your jerking me and the dealer around for free repairs there is NO way to easier fluster me and get me making bad diagnostic decisions. Ill be the first to tell people I know to return if things are not done right, and it sucks you had those experiences, Its not fun for the tech but it will help them learn to do it right the first time. Sounds like it was about time for you to get a higher power involved
Although I am in a different industry then you (I'm a structural engineer) we do basically the same thing. People come to me with something that is broken or performing badly and I diagnose the problem with much of the problem covered up and listening to the theories developed over a long period of time by an owner unversed in even the language of the trade. And like you I take pride in my work and if I screwed it up it's my responsibility, 100%, and I don't pretend otherwise.

And, like you there are peers in my business that claim to be able to do as I do, but can't or more likely, won't. In fact I've been involved in projects after some other guy made a sizable fee by committing simple fraud. In one case they claimed to have performed geotechnical drilling (30 holes 30' deep across five acres) and all they did was drill a 5' hole at each location, then made up a 2" thick report out of whole cloth. (These are truck mounted drills 6" in diameter in 5' sections, and at the end of every section you have to switch tools and use a 140# hammer driving a sampling tube at the end of equivalent lengths of heavy wall steel pipe. I've worked doing the actual drilling myself, so can attest that it is not easy work.) When confronted with my irrefutable evidence they offered to refund the cost of the work to the owner if he kept his moth shut (this was a federally funded housing project). They did just that but the agreement didn't pertain to me and I promptly notified the State licensing board. The board did nothing.

So I don't have a lot of faith in higher powers. As far that particular Ford dealer goes, that was my 6th or 7th car purchased from them and although I've never been impressed with their service department I had never actually been burned before. But they screwed me twice doing the same type of trick and thus lost my business forever.
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  #28  
Old 07-09-2012, 05:48 AM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

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Originally Posted by FAUEE View Post
My Overland's wood trim isn't pressed fully down in the bottom right corner there. I figure it has to do with it being real wood, it's a lot harder for them to get real wood to be perfectly fitting than the fake plastic wood in most cars.
I have the same issue and like you recognize that real wood will respond to humidity etc. Would I like it to fit perfectly? yes. But its certainly something I can live with. Now if I had paid $80k for a Range Rover, I might feel differently.
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  #29  
Old 07-09-2012, 08:42 AM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

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Originally Posted by SW03ES View Post
As someone who runs a Lexus forum I can tell you that is absolutely not true. I have had my Lexus vehicles damaged by the dealer more than once, and plenty of members on our forums have had things like this happen too. Sucks.

It absolutely depends on the dealership far more than the brand. The Lexus dealer I used when I got my first one back in 2003 created several problems, the dealer I use today is much different, they're very careful with the car, much more professional.
I digress
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  #30  
Old 07-10-2012, 10:39 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

I had a similar problem with the wood panel surrounding the ignition button on my '11 Overland. The lower right pointy end would never "stick" to the dash. It bothered me for months. I'd sit there at traffic lights, pushing on that end, trying to make it stick.
I finally asked my dealer to fix it. He looked at it and he ordered a replacement part. When it was installed, it was worse, in that whole panel looked smaller than the area it was supposed to cover, and the gap was actually wider all the way around the panel. I asked him to redo it, so he ordered a second replacement panel. This time, the fit was much better, though it is still not perfectly flat against the dash on the pointy end.
The way it looks to me, the dash has more of a curve to it than the wood panel can handle so it doesn't fit flush. I would think they could put a bead of adhesive on the right pointy end and make it stick to the dash, but... well, I was a liberal arts major in college.
Maybe when they redesign the center stack for the '14s, they can figure out how to make this piece fit flush.
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  #31  
Old 07-23-2012, 10:44 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

I have the same issue... pointy end of trim below the start/stop button to the far right (pic attached). This is the only area where the trim does not fit perfectly.
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  #32  
Old 07-24-2012, 01:29 AM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

Same here...hesitant to have the dealer mess with it though...would love to hear of someone having it resolved at dealer.
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  #33  
Old 07-24-2012, 07:13 AM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

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Originally Posted by smkelly73 View Post
...
The way it looks to me, the dash has more of a curve to it than the wood panel can handle so it doesn't fit flush. ...
The right side fits perfectly so no, its not that the wood can't be made to hold the curve.

Lots of complaints about this issue, which tells me that its an issue with the manufacturing process, so as far as the dealer is concerned, this is "normal". Of course, normal does not mean perfect. But my point is that most dealers just aren't set up to fix something like this.

For most of us, this is so minor an issue that we ignore it. If it does bother you:
1. File a complaint with Chrysler so they can prioritize it in their manufacturing refinements.
2. Mask the surrounding area, work a heavy-body glue between the parts and wedge an object against it to hold it tight while the glue dries.
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  #34  
Old 07-24-2012, 09:22 AM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

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Originally Posted by 2005JGC View Post
Thank you for that, It was something I was going to mention and it just didnt make it out of my brain.

Thank you too Scott.

I will be the last to admit I am perfect, I try to, and believe me when I am not right I wear it on my sleeve, I dont like costing people money and not fixing things, Im not heartless and expect you to just suck it up and deal with it... I am honest and I try to do my best at all times, but sometimes there is just one symptom that is minimized during the diagnosis that when the repair is made and doesnt fix it all the sudden you realize how important that one overlooked detail was, it happens.

To Yadkin... Honestly for myself, I have a car in my driveway right now that I put a motor in (in my free time), its leaking oil, which SUCKS considering I assembled the motor on a freaking engine stand, the easiest way to prevent oil leaks, none the less, this was something I did on the side that when all was said and done my inflated estimate still ended up short changing me about 250 dollars in labor after some unexpected costs arrised. Now its back and I might be pulling the motor to make proper repairs (stupid subaru, fortunatly they are an easy removal) all on my own dime 3 weeks before our kiddo comes and that is the same way I feel at work... If I didnt do it right the first time then its my bad and ill make it right, that said if I feel your jerking me and the dealer around for free repairs there is NO way to easier fluster me and get me making bad diagnostic decisions. Ill be the first to tell people I know to return if things are not done right, and it sucks you had those experiences, Its not fun for the tech but it will help them learn to do it right the first time. Sounds like it was about time for you to get a higher power involved
Dude Im going to ship my OS to oregon so you can take care of her! wish I could anyway Im hoping my dealer has a mechanic that takes pride in his work as much as I do and as you do! We will see. I might have her in this week if I can finish my other responsibilities. Shes 2 weeks overdue for her list of illnesses.
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  #35  
Old 07-24-2012, 06:14 PM
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Question: I had removed the radio trim and noticed the wood trim looked like plastic on the overland. Does it just have a very thin wood laminate on top of the plastic? Or os it just plastic painted like wood?

Sorry to hijack!
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  #36  
Old 07-28-2012, 03:48 AM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

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Originally Posted by aimpulsive View Post
Question: I had removed the radio trim and noticed the wood trim looked like plastic on the overland. Does it just have a very thin wood laminate on top of the plastic? Or os it just plastic painted like wood?

Sorry to hijack!

There isn't really any car manufacturer that uses solid wood for the trim. It's pretty much all thin veneers on plastic in case off an accident, that way it won't splinter into you face. So in the Overland and Overland Summit it is just that. Real wood on plastic. Other models get plastic look-a-like wood.
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