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  #1  
Old 06-03-2012, 08:50 AM
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Normal or Quality Control Issue on Overland / Overland Summit???

I've had my 2012 Summit since November 2011. I absolutely love it. The other day I was driving during the day and noticed there was a gap between my leather dash and my wood trim. I have attached pictures from different angles. Is this normal for Overlands and Overland Summits? I urge anyone with a Summit to examine their dash and submit pictures here, please. It's not that noticeable, but if you look at it straight on, it does look a little shabby. What do you think??? Thanks in advance for your feedback!

~Mark Paul
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File Type: jpg IMG_2412.jpg (239.5 KB, 322 views)
File Type: jpg IMG_2415.jpg (366.7 KB, 326 views)
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Old 06-03-2012, 10:15 AM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

My Overland's wood trim isn't pressed fully down in the bottom right corner there. I figure it has to do with it being real wood, it's a lot harder for them to get real wood to be perfectly fitting than the fake plastic wood in most cars.
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Old 06-03-2012, 10:39 AM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

Just checked my 2012 GC LTD (different dash materials) but tight as a drum ... perfect.
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Old 06-03-2012, 12:05 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

My 2011 overland dash has a good fit there, but the cubbyhole door is off.
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Old 06-03-2012, 03:53 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

My entire dash is shifted towards the drivers side. It's tight against the driver's door and 1/4" or so gap on the passenger side. I also have the loose wood trim to the right and below the start/stop button.
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Old 06-03-2012, 07:11 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

Quote:
Originally Posted by Yadkin View Post
My entire dash is shifted towards the drivers side. It's tight against the driver's door and 1/4" or so gap on the passenger side.
I had the same thing on my previous 2007 Lexus GX470 and 2010 BMW M3.
I wonder why it's so difficult for manufacturers to center a dashboard in a vehicle properly? My WK2's dash is also mounted a bit more to the drivers side than the passenger side. I'm almost tempted to correct it myself but I don't feel like loosening up the dash and moving it a small bit to the right.

I also don't understand why with the start/stop button mounted in the ignition switch, the printing on it is turned slightly to the right. Just poor quality control. I've yet to see any 2011-2012 WK2 with the switch made correctly. I have an eye for detail and this has kind of bugged me since I first looked at the WK2.

But I still prefer the WK2 over any other SUV.
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Old 06-03-2012, 07:51 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

Well,it does look slightly worse than mine!
On that note maybe you want to have your dealer get a crack at repairing it.
Let us know of your result
Cheers
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Old 06-04-2012, 10:10 AM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

The wood trim that surround the "start/stop" has a small gap just as your pic shows with my '11 Overland. IT's really the only piece in the vehicle that doesn't sit tight...I've considered trying to fix it, but figured it's not worth the potential headache.
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Old 07-05-2012, 09:29 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

UPDATE: I took my Summit in for an oil change today and requested that my dealer fix the gap on both sides. While it was having its oil changed, a service "engineer" attempted to remove the wood trim and reattach it, hoping to reduce the gap. It didn't really work, so they are going to try to fix the problem by ordering new pieces. WHAT'S CRAPPY STILL is the service guy pried off the wood trim with a screwdriver (or something) and cause MANY scrape marks on the lower portion of the dash! I was soooooo pissed. As you know the lower dash is modeled, matte plastic. The force of the screwdriver (or whatever) caused vertical tool marks by pressing down the textured service which resulted in shiny lines that connot be fixed or rubbed out. The service manager apologized and a replacement part is on order. What really pissed me off is that the guy who caused the damage, came out and tried to rub his finger across the damage several times, then using some spit to try to take away the shine. He then looks at me and asks, "Does that look okay now?" I looked at the area and it was dulled by the dirt and skin from his hands (yuck). I replied sarcasticly, "Your spit can't fix that...maybe other things, but not this. A new piece needs to be ordered." I looked at the service manager and I said, "Spit, really?..." The manager just shook his head. WOW...
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Old 07-05-2012, 11:33 PM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

that is why i cringe having a dealer fix the little stuff, the people they hire aren't the best, more often than not they make it worse.
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Old 07-06-2012, 08:56 AM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

Man, when are people going to learn that the dealership will make things worse? If I had that gap issue as shown above I would have seriously considered other issues the dealership will cause if they attempt to fix that. I would either leave it as or fix it myself. You can never trust a mechanic to do little detail jobs correctly and carefully like that. This is not just Chrysler, even if I had a Lexus or something like that, a mechanic is there to get cars in and out and they will never take the time and be as careful as you would want them to be. Hell, I avoid dealers just because I dont want one of those dirty as guys sitting on my seats with oil all over there hands on my new leather.
Im not blaming you by any means because I see your issue and agree that it was a little beyond normal tolerances, but you just gotta understand when taking the car to a dealership for something that requires patience and a steady hand, they are likely not going to do it as if it were their own car.
Hope they get everything straightened out for you. Oh, and dont forget to now clean your interior. Nasty lol

James
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Old 07-06-2012, 09:18 AM
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Re: Normal or Quality Control Issue on Overland / Overland Summit???

I agree with your post almost entirely. Except the part about higher end dealer mechanics.

Less cars coming in and out = more time to take care of your issue. I bet the Lexus forums do not have many bad mechanic stories.


JTS still cant get over how good those rims look on your Jeep.
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