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  #73  
Old 01-01-2012, 02:32 PM
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Re: Paint Rock Chip Damage is Extreme

Everyone needs to understand the conditions under which the rock chips occurred. Caltrans uses roughly 1/8"-1/4" VERY sharp (probably volcanic) rock on the roads when it snows. This explains why the plastic looks like a cheese grater hit it, and the plastic film and paint are both pitted badly. The damage is from a 100 mile round trip up and down the hill. Jeep is supposed to repaint it, and I already have mudflaps ready to install. No chemicals were used on the paint...in fact, I found the damage when I had the vehicle washed for the first time. This is why only a handful of people are experiencing this...not everyone is driving under these very harsh conditions.
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  #74  
Old 01-02-2012, 09:57 PM
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Re: Paint Rock Chip Damage is Extreme

I live in Alberta and I can say driving here in the winter is like driving on gravel roads, they cover most of the roads in the winter with crushed gravel and mix some salt with it, the rock chips are quite sharp and do a lot of damage to the paint. Most vehicles from the prairies paint looks terrible, and the windshields are usually chipped and cracked from the winter stones on the highways.
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  #75  
Old 01-03-2012, 05:59 PM
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Re: Paint Rock Chip Damage is Extreme

Well that explains it. Not really something you can fault the designers of a specific vehicle for it doesn't sound like to me. Good for you that you got Jeep to repaint it.
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  #76  
Old 01-05-2012, 01:27 PM
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Re: Paint Rock Chip Damage is Extreme

Oops...guess my claim was denied by Jeep. Oh well, I guess I've learned my lesson...mud flaps, mud flaps, mud flaps. Spread the word...I'd hate for anyone else to have this kind of immediate damage on such an expensive investment.
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  #77  
Old 01-05-2012, 03:33 PM
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Re: Paint Rock Chip Damage is Extreme

Hi Chugger.

Sorry to hear the final outcome of your saga that I have been following from the start but glad we have a resolution. Once you repaint the vehicle, looking at the damage to the rocker panel as well as the film, I'm not sure mud flaps and rocker panel film will protect you alone. I'd recommend having stone deflectors fitted. If done properly they can look quite good but in your case looks might even be secondary to protection? Rock rails, although intended for a different purpose look like they might be another alternative.

I have attached a link to a company that do the stone deflectors down under to show you an example of that they look like.

http://www.rapidautorepairs.com/uteproducts.htm

Good luck with everything.
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Old 01-05-2012, 04:06 PM
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Re: Paint Rock Chip Damage is Extreme

Man seeing this thread makes me happy I live in the south and have a white jeep!
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Old 01-07-2012, 01:16 AM
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Re: Paint Rock Chip Damage is Extreme

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Originally Posted by chuggerblack View Post
Oops...guess my claim was denied by Jeep.
As it should have been by your description of the conditions IMHO...
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  #80  
Old 01-10-2012, 05:09 PM
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Re: Paint Rock Chip Damage is Extreme

I know, I know, I know, once again, I know...but, the dealer should have informed me that these are prone to damage from road debris. They knew I had a mountain home, and I'd be driving it up a gravel covered road in show conditions. I'd have gladly spend $80 bucks on mudflaps to save $1400 in paint damage (yes, my insurance is covering it). I own an RV dealership, I know the drill. I'd have said the same thing. Now that they know, the dealership promises that all future sales will include "we recommend mud flaps" as part of the deal. Vehicle is being painted as I type this, mudflaps and nerf bars are going on too. Should solve the problem and I'll enjoy off-roading in Big Bear for years to come
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Old 01-10-2012, 11:34 PM
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Re: Paint Rock Chip Damage is Extreme

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Originally Posted by chuggerblack View Post
I know, I know, I know, once again, I know...but, the dealer should have informed me that these are prone to damage from road debris. They knew I had a mountain home, and I'd be driving it up a gravel covered road in show conditions.
I think your expectation of how much the dealership knows about their product, gives any thought to your situation, or even is intelligent enough to make any of the connections you're expecting is WAY WAY WAY too high.

They just work in a store, they are order takers. My guess is you, like me, have a background in sales and are *very* good at it. These people are not salespeople like us.
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  #82  
Old 01-31-2012, 01:33 PM
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Re: Paint Rock Chip Damage is Extreme

Hey Chuggerblack....I started this thread am really sorry to hear that you experienced the same damage to your vehicle that I had. I had stayed off the site after becoming frustrated with a couple members constantly telling me that I don’t know what I’m talking about and that it must have been chemicals or driving under severe road conditions. I think that’s called the “Know it all syndrome”.

Anyways your picture shows exactly the same design flaw that I said Jeeps have. There is no way that a vehicle that has been built in the last few years and costing $50K+ should have any of this damage. A couple of rock chips I can understand but this kind of damage is totally unacceptable. I have another new vehicle driven under the same conditions and roads and not a mark.
Like you, I filed a claim with Chrysler and it was denied. I think the term they used was “normal wear and tear”. Next step is a letter to Chrysler Canada.

As far as repairs. I went to a high end body shop and the estimate was $3500 - $4000 to paint both sides stating that is the only way that they can match the paint.

My second choice was spending $1500 to try and get the chips buffed out and 3M applied to the entire front of the Jeep and along both sides up to the chrome door trim then extending up to the very top of the rear tire well. I choose this and the buffing took out most of the chips with the exception of damage in front of the rear wheel. You can still see a lot of the chips but looks somewhat better than before. Still damage is damage and when you have pride in how you care for your vehicles it will always makeS me PO’d.

Anyone who comments that this isn’t an engineering or design flaw obviously works for Chrysler or has some ties to a Chrysler dealership. How can they justify this type of damage as being okay?

Note to Chrysler: Mud flaps should be standard equipment!
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  #83  
Old 02-01-2012, 10:03 AM
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Re: Paint Rock Chip Damage is Extreme

Right, we all work for Chrysler. You caught us

Your post proves it. If they were chips they could not be polished out. This is a decade of experience polishing and detailing paint talking. You can't polish out chips.
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  #84  
Old 02-01-2012, 10:07 AM
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Re: Paint Rock Chip Damage is Extreme

I for one am glad the mudflaps don't come standard. I personally think they are ugly and they should be offered as an option (which they are) for those who drive in conditions that warrant mudflaps.
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