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Part Availability for the Brake Booster Recall

6K views 33 replies 19 participants last post by  jeremygursky 
#1 ·
So I was trying to get the recall done for my GC and I called up a few dealerships and they all told me that Chrysler is sending one part every 2 weeks for the recall. What is this bullshit they are pulling :mad: (excuse my anger for this)? I am in Florida and it doesn't really affect me but I still want to get it done ASAP just so I can know that there isn't something wrong with my GC. Did anyone else get the same response from dealerships saying that we have to wait on a waiting list to get the recall done on our cars? Also does anyone know why they are doing it this way? I think it is a really stupid idea to send one part out every few weeks.
 
#4 ·
I guess they could hire a magician who could pull parts out of thin air. In the real world these things take time. And, if this will take more than a few months, I would hope that Chrysler pays special attention to getting parts to those areas where people really would be affected. Better to save a life than a customer who stamps their feet because they have to wait.

Our Canadian brothers and sisters should be at the top of the list, IMHO ;)



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#5 · (Edited)
I got my letter at least a month after the TSB was posted here. I called 2 weeks ago and was told that they would have to special order the part for me. I gave them ok, I got a call 4-5 days ago and got told the parts were in and scheduled to drop off the car. Dropped the car last night and the service advisers were doubting the veracity of my facts. Called the parts department, is it for me, is it not for me, is it a shield or is it the whole booster, they could not figure it out except that something came for my car for the purposes of this recall. I will have to call them later and find out.

would think that by the time a manufacturer puts out a recall notice, they had already known of the problem for some time, they had devised the solution, ramped up production of the replacement parts and stocked up with them outside of the new production requirements.
 
#6 ·
Got my letter about a month ago and then received a call from the dealer asking me to drop it off for it. I did just that today and was shocked when they told me the part was on backorder. I've had two issues with my WK2 since it was new and both have had back ordered parts.


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#7 ·
I was told I would have to drive 55 miles to the dealer so they could look at it and if it is determined that the part is required, they would THEN order it and call me to come back (another 55 mile trip to the dealer to have it installed). Love the Jeep but the dealers are the worst!
 
#8 · (Edited)
That sounds like the dealer didn't read the TSB, or I misunderstood it. I thought that every vehicle built before a certain date, at the very least, had to have the shield installed. Then, if the booster already shows corrosion, the booster needs to be changed as well.


f1anatic,

During the days when auto makers actually manufactured parts, or owned the companies that did, it was easy to pick a part and order what you needed. With everything outsourced all over the world, and all manufactures producing lots of cars, they probably have to get in line, just like we do. But, in the current environment nobody wants to delay notification to the public. Damned if you do, damned if you don't. :)

Question ... Is this a replacement part or an additional part that didn't exist before?


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#9 · (Edited)
I received my letter about a week ago, and I haven't even called the dealer yet. The reputation my local dealership has for service is not the best so I figured I would give it some time instead of trying to hurry in and have this work performed. What good would it do anyway to call them and stress out about a part that I know they won't have let alone have me bring the Jeep in and then tell me they don't have the part. My strategy is to give it some time, before I get infuriated with the dealer. :confused:


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#10 ·
Had mine in last week for the Brake Booster Recall and they ordered the parts got a call today that parts are in and to schedule a visit. When they looked at it last week they determined the booster was not rusted and they are doing the fix it parts not the whole booster replace.
 
#12 ·
Also does anyone know why they are doing it this way? I think it is a really stupid idea to send one part out every few weeks.
Were you expecting them to have 655,354 extra parts just lying around waiting for the day that a problem arose?
That makes sound economic sense.
 
#14 ·
I am in Florida and it doesn't really affect me but I still want to get it done ASAP just so I can know that there isn't something wrong with my GC.
Sorry, but have you nothing else to think about? In Florida. It could wait a year or two and not be an issue.

I'm in California, and will wait until I have some other reason to go to a dealership. Who knows what they might damage trying to do get access to install this ring on the booster?
 
#15 ·
Sorry, but have you nothing else to think about? In Florida.
Whoa, hang on there. Nothing to worry about in Florida?
If you're living in Florida, then worrying about your cars brakes should be the last thing on your list.
 
#17 ·
I am not throwing a shit fit about this but I am mostly just concerned about the car. I don't want to wait and then forget about it. Also Snuke, why would everyone go to the same dealership? I understand that they won't have over 600K parts but the way Chrysler is handling the recall is really dumb. Chrysler released the recall details a few months ago before actually sending people the recall notices. They should have prepared the parts and sent them to dealers instead of playing games also, I just got my recall notice about 5 days ago.

And to FStephen I do not have time to worry when Chrysler is going to get the part to fix my car. If they issue a recall they damn well have the parts to fix those affected cars instead of making those owners wait for who knows when. I can't go out of the way because Chrysler is unprepared. Also it does not matter that I am in Florida or if the recall will even affect me all I care about is having a car that works when I need it to work and not having to worry about the brakes because with our inclement weather who knows how hot or cold it will get. Also how do we know for sure that the temperature has to be freezing? Does Chrysler really know that or can they be guessing? I know they probably ran "tests" but who really knows? I don't want to risk my brakes not working because of Chrysler not being prepared.

Sorry for the ranting (if it is sounding like a rant) but I am just a concerned owner that is not in the mood to get into an accident.
 
#18 ·
Okay, it's very clear you don't have the faintest idea of how a recall operates, and that's fine, why should you.

Also Snuke, why would everyone go to the same dealership?
Who said anything remotely like that? Sure as hell I didn't.

So far you are basing how this recall is being handled on 3 things.
You saw the recall being announced.
You received a letter.
Your dealer told you they are sending one part every two weeks.

Let me tell you, out of those 3 points, one is just mind blowingly moronic. Do you really think that Chrysler would send each dealer one part every two weeks. You dealer doesn't know, and instead of saying so, they told you BS.

Chrysler released the recall details a few months ago before actually sending people the recall notices.
As they're legally required to do.

They should have prepared the parts and sent them to dealers instead of playing games also
So you're saying they should brake the law and defy regulations, and wait until they have all parts rather than warning people of a possible issue first so people can be forewarned of the issue. They are not playing games, it is a simple process, and they are following it correctly. Notify everyone via press, send letters to affected owners, supply parts to dealers once produced. 867,795 cars world wide are affected by this. It will take a long time to make all of the required parts.

I just got my recall notice about 5 days ago.
If they were legally allowed to contact you via email in regards to recalls, then you could have been notified immediately. This is exactly why they publish recall notices in the media as they did, you can get the news straight away rather than having to wait for 644,345 letter to be created and posted out around the US.

If they issue a recall they damn well have the parts to fix those affected cars instead of making those owners wait for who knows when.
This is getting painful. This isn't Star Trek, they can't just materials parts for 867,795 cars overnight.

I can't go out of the way because Chrysler is unprepared.
You don't have to do anything.

Also it does not matter that I am in Florida or if the recall will even affect me all I care about is having a car that works
Are you saying your brakes don't work, or are very hard to press (the possible outcome of the fault). What's that, they work. Then stop stressing, they are doing their job as intended. You can unbunch your panties.

Also how do we know for sure that the temperature has to be freezing? Does Chrysler really know that or can they be guessing? I know they probably ran "tests" but who really knows? I don't want to risk my brakes not working because of Chrysler not being prepared.


Are you trolling, because this is becoming a joke with a comment like that.
Heard of engineers? You know, the same people that put your car together in the first place. The same people that you at some point trusted enough to buy the car they created. Do you think they suddenly decided to take massive dosses of angel dust to melt their brains and decide that a bunch of fudged tests and results would be the way to go o help Chrysler blow a few more millions over a recall.

Read this article about how recalls work, maybe it will help you. - How Car Recalls Work | Autopia | WIRED

Go chill on the beach and relax, there is no conspiracy to screw you over. You're not in danger from this recall.
 
#19 ·
^^^Well said Snuke. If your really upset by this and hate it, then get rid of the vehicle. Do you think that any vehicles on the car lots that have this recall won't be sold? Hell no, people will still buy them as the dealer will tell them about the recall to be fixed when they get parts. I got the recall and I'm in no rush to get it done, when the parts come they come. Some people just need to chill with things as they aren't the only person in this world that have to go through it (That includes you to Bill!!) :)
 
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#21 ·
This completely blew out of proportion. I am just a concerned owner. The only thing I am complaining about is the way that Chrysler is going about the recall. Also I can respond to all of your reactions and debate this but I simply do not have time to respond to all of the responses here. It was a simple question with information and my opinion.

As I said before, this blew out of proportion.

I would like to thank the people on this post who actually gave a reasonable response and did not criticize this post.

Also I do not have time to troll because it is a waste of my time and nothing good comes out of it.
 
#23 · (Edited)
My Brake booster has Failed.

Almost cleaned up a car whilst reversing down the driveway and couldn't stop in time!!

Initially I was told at least 8 weeks, however amazingly the part has arrive today is is being fitted as we speak, only a week after I took it in.

I'll be interested to ask actually what the cause was. I live on the Gold Coast Australia( similar climate as Florida), so just saying maybe not just necessarily happening in cold climates??

I havent had the shield recall fitted yet - awaiting parts I've been told mid AUG.
 
#24 ·
It will be good to hear what the cause of the failure is. It may be this, it may be a separate issue. That said, they have an easy answer to give you and say it was related to the recall even if it actually had nothing to do with it.

FYI, your problem still says Melbourne.
 
#26 ·
I'm still waiting for my recall parts. Was put on the list back in the summer. I was told by a friend of mine that works for the dealership the reason they order and service 1 jeep for the recall every week is for insurance purposes. Guess it has something to do on Chrysler's end. When I spoke to the guy who put me on the list, he pulled up my information and seen my service history. My jeep had been in the service several times since I bought it in 2011 for thump and clicking noise of the break area up front as well as the hesitation of braking. He asked how my brakes were functioning and I had told him they still go down to the floor. He said he was going to talk to his manager and get my vehicle in asap. Here we are in January and still no call. Smh.
 
#27 ·
Stay after your dealer for this part. I never received a call back either after the initial inspection months ago, but when I called to schedule an appointment for the sun visor recall I mentioned the brake booster shield and my service advisor's response was..."Chrysler started shipping so many of these parts we couldn't keep up with who to call to tell them the part was in". Typical BS which I'm used to at this dealer. So I had the brake booster recall and sun visor recall taken care of at the same time. That being said -your dealer should have the part in by now.
Good luck to you.
 
#34 ·
Look at your brake booster (under your brake master cylinder reservoir on the firewall top drivers side). If you see a black foam shield installed, the recall test and service work was performed.

Still, best way would be to call local dealer and give a service advisor the last 8 digits of your VIN. They will be able to confirm if the brake booster recall was tended to on your vehicle and when.


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#33 ·
Just took my 2012 WK2 in for the brake booster recall for a second time. Apparently when the recall test procedure was performed the first time, booster was able to hold vacuum pressure and passed, so only the foam shield was installed to prevent "any more" water from entering booster. I say "any more" because recently, I noticed that the booster was unable to hold vacuum pressure (indicated by the hard pedal response and hissing sound present when depressing the brake pedal as well as almost using the car in front of me to stop completely! at a traffic light). Went to a different dealer this morning and indeed a problematic brake booster was confirmed and was replaced under recall P14 (dealer had parts in stock). Just something to look out for if this recall has been performed and only foam shield was installed, booster may still have ingested water pre-recall foam fix and freeze causing booster fail further down the road. Service today took around 2 hours and I was on my way with properly functioning brakes again.


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