Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Trouble Shooting/Problems/Service

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1  
Old 03-28-2012, 07:58 PM
Member
My Jeep: 2012 3.6L WK2
 
Join Date: Apr 2011
Location: Johnstown, PA
Posts: 606
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 1797
Jdsmitty10 is a glorious beacon of light
Picked up my wk2. Not a happy camper

Got home today with my new limited to find what looks like a place where a strap of some sort in transit dangled and was hitting off my rear window/chrome trim/paint near rear window. Here are some pics. Hope u can see what I'm talking about: dings and scratches in the chrome trim, Knicks in the glass and paint. WHat do u think the dealer is gonna do about this since I took delivery already? Am I screwed? This is ridiculous




__________________

__________________
2012 Limited V6 4x4 w/20" wheels, lux package, 730N stone white on black. 18% tint on front windows
2012 Toyota Camry SE V6 Loaded
2007 Harley Davidson Softail Deuce
Reply With Quote
  #2  
Old 03-28-2012, 08:08 PM
Angler's Avatar
Premium Member
My Jeep: 2012 5.7L WK2
 
Join Date: Jan 2012
Location: San Antonio, TX
Posts: 297
Thanks: 9
Thanked 4 Times in 4 Posts
Rep Power: 41260
Angler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond repute
Re: Picked up my wk2. Not a happy camper

Damn, Smitty! I can't believe your dealer let that pass. I'd be at their door before they open tomorrow and make sure it was addressed promptly. Send a copy of this post to Lee at Jeep Customer Care so Jeep is aware of the dealer passing this off to a customer.
__________________

__________________
Reply With Quote
  #3  
Old 03-28-2012, 08:12 PM
Member
 
Join Date: Feb 2012
Posts: 5
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 879
OverlandRon is on a distinguished road
Re: Picked up my wk2. Not a happy camper

Yikes! Good luck with that. I'll keep my fingers crossed for you.
__________________
Reply With Quote
  #4  
Old 03-28-2012, 08:17 PM
akimball's Avatar
Premium Member
My Jeep: 2007 3.7L WK
 
Join Date: Feb 2012
Location: Boston , MA.
Posts: 2,873
Thanks: 151
Thanked 127 Times in 116 Posts
Rep Power: 1253576
akimball has a reputation beyond reputeakimball has a reputation beyond reputeakimball has a reputation beyond reputeakimball has a reputation beyond reputeakimball has a reputation beyond reputeakimball has a reputation beyond reputeakimball has a reputation beyond reputeakimball has a reputation beyond reputeakimball has a reputation beyond reputeakimball has a reputation beyond reputeakimball has a reputation beyond repute
Garage
Re: Picked up my wk2. Not a happy camper

id be bullshit... and like angler said id be there bright and early. cannot believe they let this pass. seems like too big of a problem to overlook. good luck with it.
__________________
Reply With Quote
  #5  
Old 03-28-2012, 09:33 PM
Member
My Jeep: 2011 3.8L JK
 
Join Date: Nov 2011
Location: Evansville, IN
Posts: 258
Thanks: 16
Thanked 2 Times in 2 Posts
Rep Power: 4369
JDrew has a reputation beyond reputeJDrew has a reputation beyond reputeJDrew has a reputation beyond reputeJDrew has a reputation beyond reputeJDrew has a reputation beyond reputeJDrew has a reputation beyond reputeJDrew has a reputation beyond reputeJDrew has a reputation beyond reputeJDrew has a reputation beyond reputeJDrew has a reputation beyond reputeJDrew has a reputation beyond repute
Re: Picked up my wk2. Not a happy camper

I would be willing to bet that it'll be taken care of. Be kind and just let them know you were excited to take it home and thats when you found it.
__________________
Reply With Quote
  #6  
Old 03-28-2012, 09:36 PM
rockrash's Avatar
Member
My Jeep: 2005 4.0L LJ
 
Join Date: Nov 2011
Location: NJ
Posts: 396
Thanks: 1
Thanked 3 Times in 3 Posts
Rep Power: 1377
rockrash is on a distinguished road
Re: Picked up my wk2. Not a happy camper

That sucks all the enjoyment out the pick up. Was it dark when you went to pick up?
__________________
Reply With Quote
  #7  
Old 03-28-2012, 09:40 PM
Member
My Jeep: 2012 3.6L WK2
 
Join Date: Apr 2011
Location: Johnstown, PA
Posts: 606
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 1797
Jdsmitty10 is a glorious beacon of light
Re: Picked up my wk2. Not a happy camper

Quote:
Originally Posted by rockrash View Post
That sucks all the enjoyment out the pick up. Was it dark when you went to pick up?
No it was light out. Just rained and had alot of water spots on it. I looked it over but in the excitement did not see this. Bout an hr after I got home I spotted it.
__________________
2012 Limited V6 4x4 w/20" wheels, lux package, 730N stone white on black. 18% tint on front windows
2012 Toyota Camry SE V6 Loaded
2007 Harley Davidson Softail Deuce
Reply With Quote
  #8  
Old 03-28-2012, 09:45 PM
jbsp1's Avatar
Member
My Jeep: 2012 5.7L WK2
 
Join Date: Mar 2012
Location: Sydney, Australia
Posts: 60
Thanks: 7
Thanked 0 Times in 0 Posts
Rep Power: 917
jbsp1 is on a distinguished road
Re: Picked up my wk2. Not a happy camper

I'd be filthy with the dealer, surely they would have seen that when they gave it a few wipes over prior to delivery.

I would go straight back there and not play hardball but just show them initially what you found, if they refute it, then tell them you are going to advise customer care and that delivery of a car in this state is totally unacceptable!

Good luck with it
__________________
Reply With Quote
  #9  
Old 03-28-2012, 10:40 PM
armoredsaint's Avatar
Premium Member
My Jeep: 2012 5.7L WK2
 
Join Date: Nov 2011
Location: Ohio
Posts: 1,288
Thanks: 12
Thanked 11 Times in 11 Posts
Rep Power: 234385
armoredsaint has a reputation beyond reputearmoredsaint has a reputation beyond reputearmoredsaint has a reputation beyond reputearmoredsaint has a reputation beyond reputearmoredsaint has a reputation beyond reputearmoredsaint has a reputation beyond reputearmoredsaint has a reputation beyond reputearmoredsaint has a reputation beyond reputearmoredsaint has a reputation beyond reputearmoredsaint has a reputation beyond reputearmoredsaint has a reputation beyond repute
Re: Picked up my wk2. Not a happy camper

damn! when i got my WK2 - i had gouges/scratches in the roof area
__________________
Reply With Quote
  #10  
Old 03-29-2012, 05:01 AM
Member
My Jeep: 2012 3.6L WK2
 
Join Date: Apr 2011
Location: Johnstown, PA
Posts: 606
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 1797
Jdsmitty10 is a glorious beacon of light
Re: Picked up my wk2. Not a happy camper

Should I try to have them re order? I DONT want paint work done on a brand new car. The window/trim replacement doesn't bother me as much. But paint work does.. What should I tell them I want? How much money back/free accessories or the troubles. Especially if I end up dealing with a repainted jeep?
__________________
2012 Limited V6 4x4 w/20" wheels, lux package, 730N stone white on black. 18% tint on front windows
2012 Toyota Camry SE V6 Loaded
2007 Harley Davidson Softail Deuce
Reply With Quote
  #11  
Old 03-29-2012, 05:39 AM
New Member
My Jeep: 2012 5.7L WK2
 
Join Date: Feb 2012
Posts: 2
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
jep72 is on a distinguished road
Re: Picked up my wk2. Not a happy camper

from the pictures the paint part doesn't look all that bad, maybe it's worse in person, but it looks like those could be buffed out by a good detail guy. at the very least it could be wet sanded and then polished up.

Just look at what this person was able to do with the paint job on this Porsche
__________________
Reply With Quote
  #12  
Old 03-29-2012, 05:41 AM
jbsp1's Avatar
Member
My Jeep: 2012 5.7L WK2
 
Join Date: Mar 2012
Location: Sydney, Australia
Posts: 60
Thanks: 7
Thanked 0 Times in 0 Posts
Rep Power: 917
jbsp1 is on a distinguished road
Re: Picked up my wk2. Not a happy camper

IMO....you paid for a brand new jeep, so that's exactly what you should get. I wouldn't be happy about them wanting to repair it. It's their problem, not yours. Either they damaged it or it was damaged in transport, if it was done in transport, they should never have accepted it. That's if they checked it!
__________________

__________________
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Anybody tow a camper with your WJ? cheapjeep Troubleshooting/Problems 8 12-23-2011 08:50 AM
Happy Camper Ken Jacobs Grand Cherokee - WK2 - 0 08-01-2011 02:04 PM
Picked up the new WK2 - couple questions TJellin15 Grand Cherokee - WK2 - 6 01-25-2011 01:23 AM
My Aunt just got a WK2 and she's not happy... MSCA Grand Cherokee - WK2 - 66 01-14-2011 02:13 PM
That's not a camper...Now THAT'S a camper! bluethunderjeep Grand Cherokee - WK 4 07-20-2010 04:02 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 10:21 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community