Poor performance from Jeep Service - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Trouble Shooting/Problems/Service

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1  
Old 04-16-2015, 11:21 PM
Member
My Jeep: 2014 3.0L WK2
 
Join Date: Oct 2014
Posts: 22
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 823
adl6009 is on a distinguished road
Poor performance from Jeep Service

I don't think it was me, what do you think? My '14 jgc diesel had a check engine light (I think you guys call it the MIL). When, after a 4 week wait to get in (not the main issue, just another issue) I get the call and the service writer tells me the light was on because the jeep needed a software update. That didn't sound kosher to me so I when I got there I asked what code was generated. He said he would look it up, poked around n his computer for a minute and said, ok wait here I'll just get someone to bring you car around front. He came back in about 5 minutes and started talking about something else. I brought him back to the question, what code was generated. He said he didn't know, but that the software updates took care of the issue and the car was out front. I asked again and he said he would go out to the mechanic and the paperwork. When he came back he remarked on how infrequently they get the diesel in the shop. Once or twice more I asked and once or twice more he dodged the question. I can assure you that throughout this exchange I was polite and friendly, and succinct, Please tell me the code.
Lets cut to the chase, I know the code was a P20ee, I have a code reader. But the recurring nature of this code that I have read about on this board I thought it was a good idea to get the service writer to include this info on my service receipt. Which did not happen, after bouncing the ball back into his court 5 or 6 times I folded and left. Now I want to fix that mistake. How should I go about finding this information, email jeep hq?, send it directly to the service manger, phone customer service? Give them a bad score on their phone survey? Thanks for your thoughts. Why wouldn't he want to tell me? Oh, I almost forgot, he did mention that it was for a high nox condition. Then he went into how it's best to bring the truck in every 3000 miles for oil changes, because the real world is much dirtier than the test equipment in the lab when they test the equipment. Thanks again.

__________________
2014 3.0L Diesel Quadra-Trac II Granite Crystal Metallic
Reply With Quote
Sponsored Links
Advertisement
 
  #2  
Old 04-17-2015, 07:19 PM
Angler's Avatar
Member
My Jeep: 2012 5.7L WK2
 
Join Date: Jan 2012
Location: San Antonio, TX
Posts: 382
Thanks: 30
Thanked 16 Times in 16 Posts
Rep Power: 62731
Angler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond reputeAngler has a reputation beyond repute
Re: Poor performance from Jeep Service

I'd be hacked by the service writer's inability to answer your question, too, adl. Try contacting this guy about it and see if he can get you some resolution:

Pietro Gorlier
President and CEO
Mopar Service, Parts and Customer Care

Chrysler - 800.247.9753
Dodge - 800.423.6343
Jeep - 877.426.5337
Ram - 866.726.4636
FIAT - 888.242.6342
SRT - 855.778.8326
Alfa Romeo - 844.253.2872
Reply With Quote
  #3  
Old 04-18-2015, 11:14 AM
Member
My Jeep: 2014 3.0L WK2
 
Join Date: Oct 2014
Posts: 22
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 823
adl6009 is on a distinguished road
Re: Poor performance from Jeep Service

Quick update- 77 miles later and the same error code. I now have an appointment for next thursday.
__________________
2014 3.0L Diesel Quadra-Trac II Granite Crystal Metallic
Reply With Quote
  #4  
Old 04-19-2015, 03:27 PM
ftwvin's Avatar
Member
My Jeep: 2014 3.0L WK2
 
Join Date: Sep 2014
Location: Canada
Posts: 14
Thanks: 3
Thanked 3 Times in 3 Posts
Rep Power: 833
ftwvin is on a distinguished road
Re: Poor performance from Jeep Service

Sounds like you'll have about two more trips to the dealer before they order a new CAT. I believe they have to follow a flow-chart/ certain steps, to narrow it down. You must of read the other posts about the dance. G'luck and keep us updated.
Reply With Quote
  #5  
Old 04-19-2015, 05:03 PM
Member
My Jeep: 2014 3.0L WK2
 
Join Date: Oct 2014
Posts: 22
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 823
adl6009 is on a distinguished road
Re: Poor performance from Jeep Service

This is my first experience at this dealership, so I guess they will have another 2 or 3 opportunities to make me a long term customer. Not that I am thrilled about it but I understand there is a process. I just want to know whats going on.
__________________
2014 3.0L Diesel Quadra-Trac II Granite Crystal Metallic
Reply With Quote
  #6  
Old 04-21-2015, 09:13 PM
Oblivion's Avatar
Member
My Jeep: 2012 3.6L WK2
 
Join Date: Mar 2015
Location: South Riding
Posts: 106
Thanks: 72
Thanked 15 Times in 9 Posts
Rep Power: 16358
Oblivion has a reputation beyond reputeOblivion has a reputation beyond reputeOblivion has a reputation beyond reputeOblivion has a reputation beyond reputeOblivion has a reputation beyond reputeOblivion has a reputation beyond reputeOblivion has a reputation beyond reputeOblivion has a reputation beyond reputeOblivion has a reputation beyond reputeOblivion has a reputation beyond reputeOblivion has a reputation beyond repute
Re: Poor performance from Jeep Service

Interesting... And you do need the paperwork to say "3" times the same code came up to call it a lemon (during the first year). Without it you will need the same code a forth time... Just saying


Sent from my iPhone using JeepGarage
Reply With Quote
  #7  
Old 04-21-2015, 10:18 PM
Member
My Jeep: 2014 3.0L WK2
 
Join Date: Oct 2014
Posts: 22
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 823
adl6009 is on a distinguished road
Re: Poor performance from Jeep Service

Quote:
Originally Posted by Oblivion View Post
Interesting... And you do need the paperwork to say "3" times the same code came up to call it a lemon (during the first year). Without it you will need the same code a forth time... Just saying
I was certainly looking to maintain a proper history of events on that visit. Years ago I had a friend whose chevy colbalt (I think) had that problem with the ignition lock, the dealer hosed him for quite a while. He was so annoyed with the whole process he had to sell the car. Sometime after that sale chevy provided a fix for the problem.
__________________
2014 3.0L Diesel Quadra-Trac II Granite Crystal Metallic
Reply With Quote
Reply

Tags
jeep

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
My poor Jeep joenjulie Grand Cherokee - WK2 - 20 10-22-2013 03:47 PM
Poor deer, poor Jeep, poor air suspension module some nitwit put in the bumper avalys Trouble Shooting/Problems/Service 12 12-12-2012 09:18 AM
CAI Intake Performance and Performance Chip White Chocolate Performance Modifications 25 02-14-2011 09:12 PM
Service Slants - Rough Ride, Poor Handling MSCA Compass and Patriot 2 11-24-2010 10:28 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 02:11 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.