Poor performance from Jeep Service
I don't think it was me, what do you think? My '14 jgc diesel had a check engine light (I think you guys call it the MIL). When, after a 4 week wait to get in (not the main issue, just another issue) I get the call and the service writer tells me the light was on because the jeep needed a software update. That didn't sound kosher to me so I when I got there I asked what code was generated. He said he would look it up, poked around n his computer for a minute and said, ok wait here I'll just get someone to bring you car around front. He came back in about 5 minutes and started talking about something else. I brought him back to the question, what code was generated. He said he didn't know, but that the software updates took care of the issue and the car was out front. I asked again and he said he would go out to the mechanic and the paperwork. When he came back he remarked on how infrequently they get the diesel in the shop. Once or twice more I asked and once or twice more he dodged the question. I can assure you that throughout this exchange I was polite and friendly, and succinct, Please tell me the code.
Lets cut to the chase, I know the code was a P20ee, I have a code reader. But the recurring nature of this code that I have read about on this board I thought it was a good idea to get the service writer to include this info on my service receipt. Which did not happen, after bouncing the ball back into his court 5 or 6 times I folded and left. Now I want to fix that mistake. How should I go about finding this information, email jeep hq?, send it directly to the service manger, phone customer service? Give them a bad score on their phone survey? Thanks for your thoughts. Why wouldn't he want to tell me? Oh, I almost forgot, he did mention that it was for a high nox condition. Then he went into how it's best to bring the truck in every 3000 miles for oil changes, because the real world is much dirtier than the test equipment in the lab when they test the equipment. Thanks again.
2014 3.0L Diesel Quadra-Trac II Granite Crystal Metallic