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  #13  
Old 08-19-2016, 05:17 AM
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Re: Power steering all over the floor?

I will get this fixed under warranty. Every 6 months the power steering fluid is below the minimum mark. The actual drop seems to be intermittent as it can go for months with no drop.

Today I highlighted this to the dealer and insisted they check as now the steeing racks boot are wet. It seems to be building up inside the boots. HOW CAN THEY MISS THIS ????

Well, the report stated: "Completed thorough inspection of the power steering rack and pump. All bone dry. No leaks evident."

When I showed them the pictures I took before I brought the car in, they jumped to attention. They denied that they are trying to push it out of the warranty period (1.5 months away). They insisted I bring the car back on Monday.
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  #14  
Old 08-21-2016, 09:59 PM
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Re: Power steering all over the floor?

The official word from the dealer is that this is normal. I was concerned about the usage of the fluid going under the minimum mark every 6 months. They checked with Jeep Australia who confirmed this is acceptable for electric steering systems. The weepage seen is said to be an attribute and not a fault. A quick calculation suggests that the fluid is weeping at around 35ml (max to min mark on the reservoir) every 6 months. They said many European cars with this electric steering have the same attributes.
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  #15  
Old 11-01-2016, 05:12 AM
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Quote:
Originally Posted by Mozzie View Post
The official word from the dealer is that this is normal. I was concerned about the usage of the fluid going under the minimum mark every 6 months. They checked with Jeep Australia who confirmed this is acceptable for electric steering systems. The weepage seen is said to be an attribute and not a fault. A quick calculation suggests that the fluid is weeping at around 35ml (max to min mark on the reservoir) every 6 months. They said many European cars with this electric steering have the same attributes.
Hey Mozzie, that sounds like total BS to me. I've discovered at leak on mine. Similar to you dealer denied there is a leak. Then I sent them this photo. Waiting to hear back.
(Yes the dark bit on the boot is oily)
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  #16  
Old 11-01-2016, 05:21 AM
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Re: Power steering all over the floor?

You weren't specific as to what vehicle you have. Some JGCs have electric power steering pumps, sometimes mistakenly called electric power steering. It's possible some sensor failed and allowed it to build too much pressure.

I'm not saying that is the issue, just that it is one way an electrical problem could cause an issue.

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  #17  
Old 11-01-2016, 05:46 PM
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Re: Power steering all over the floor?

When Jeep says there is no problem and don't want to check further, you have hit a dead-end. Fluid leakage goes somewhere. When there are visible signs, they need to investigate further. My complaint process is ongoing in another thread.
FCA customer support still useless?
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Old 11-04-2016, 04:55 PM
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Re: Power steering all over the floor?

I just had this repair done on 2014 Overland with 33k. I started hearing a humming/whining noise at low speed when turning the steering wheel. Checked the power steering fluid reservoir and noticed it was low. I knew that wasn't good since there was no evidence of leakage on the floor.

They replaced the steering rack under warranty. Would recommend keeping your eye on this as part of standard maintenance as it seems more prevalent then just a few isolated incidents.
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Old 11-05-2016, 02:10 AM
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Re: Power steering all over the floor?

Now I have the denial game. The dealer says this is normal according to Jeep. Jeep says the dealer says there is no problem. So nothing gets done unless the dealer says there is a problem.

Now I am waiting for Jeep to find out how much fluid loss is considered acceptable usage.

And surprisingly, they have not put any of this in writing. It was just a phone call.
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Old 11-05-2016, 08:52 AM
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Re: Power steering all over the floor?

@Mozzie

I would definitely have them document that. They should be able to type up customer statement and then their finding. So when it needs repair after warranty you can at least come back to the earlier statement. Surprisingly this saved me once on a BMW X5 and they fixed it after the warranty period.

I will try to attach mine if it helps in any way. I hate when service departments do this.
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  #21  
Old 11-06-2016, 05:10 AM
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Re: Power steering all over the floor?

Jeep documented that it was "bone dry". I then emailed them photos and got them to recheck. They said it was accepltable usage. I am yet to have the dealer or FCA tell me how much usage is acceptable.
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  #22  
Old 11-06-2016, 06:37 AM
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Re: Power steering all over the floor?

If you haven't done so already, add your comments under the Maintenance Tab in the owners section at Jeep.com. If nothing else it will lock in a date that you started to be concerned with this issue.


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  #23  
Old 11-09-2016, 06:27 AM
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Re: Power steering all over the floor?

The saga continues. FCA still believe there is no problem. When asked to tell me how fluid consumption is acceptable, they say 30-150ml
The battle ain't over yet. I now have FCA chasing the dealer that saw the steering fluid below minimum, three times in a 12 month period. I want them to confirm that this is an acceptable behaviour for the GC. They also won't put anything in writing.
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  #24  
Old 11-09-2016, 07:17 AM
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Re: Power steering all over the floor?

It would certainly be worth your while to check with a different dealer if at all possible. Any time I have a question that I may want elevated, I go to a different dealer for a second opinion first. (Before I've raised red flags any where else) I don't burn my bridges first cause the first guy may come in handy at a later date for a different reason or circumstance. Sometimes they want your business, sometimes they know right from wrong, a couple different dealers have better techs in some areas but not as good as others. Use a couple dealers and you may like one dealer for electrical and a different one for say diesels or something. The dealer we used to buy my wife's Cherokee is a small dealer and while sales were good, they actually send out their transmission work to the same dealer that does most of my other service. Sometimes I get the other dealer to do maintenance, but the hard stuff goes to the big dealer cause they more have techs with more experience. Don't get caught in a rut. When these dealers pull up service records from two or three dealers they aren't as likely to take you for granted.
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