Originally Posted by bill_de
When they have the solution the TSB will be posted on wk2jeeps.com. Why waste time calling Jeep and getting upset because the customer service rep doesn't know what the engineers are doing. If you have a one off problem that would be a different story. Once they acknowledge that they are working on a problem, calling isn't going to make them work faster.
In fact, we don't want them to rush things. That's why we have these issues in the first place, somebody decided to rush things.
Willx had posted quite a while back that it would be second quarter before a fix would be ready.
I'm aware of that Bill but if no one ever complained about anything then nothing would ever get fixed the more complaints they get on something then the more they realize the number of customers that are upset about it and hopefully put a little priority behind it.
Rush them lol I don't consider my jeep being 13 months old cooking me for the last 6 months rushing them. its got issues even in the summer just not as bad as the winter. so they need a little pushing or maybe it will be the 2 year anniversary instead of the 1 year before it gets fixed.
This is my first experience with a Chrysler product and in my opinion Chrysler customer service is plain terrible they are the worst I have experienced of auto manufactures. so yes beat on them yell at them until they start doing a better job.
All that said I do like my Jeep and I want them to get the problems worked out