Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Trouble Shooting/Problems/Service

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1  
Old 04-03-2013, 12:09 AM
Member
 
Join Date: Mar 2013
Location: Dallas
Posts: 21
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 534
Debhal is on a distinguished road
problems with Uconnect

I have several issues unresolved, maybe someone can put me on the right track.
1) I cannot figure out how to program the easy entry/exit fearure of the air suspension. When I try to follow the instructions the option does not appear in the menu.
2) Same issue when trying to pair my key fob with the seat memory.
3) On several occasions the system completely stopped working. I would not be able to use the touch screen and the VR button did not work.
4) Finally, none of the audio streaming apps actually work, all I have is Bing. Nobody at Uconnect could tell me anything about when these advertised features would actually become available

Any thoughts? I contacted customer service through the assiatance button on the mirror but they apparently had no idea and said they would get back to me. It has been almost 1 week.

Other than these irritating issues i absolutely love my overland

Thanks,

john
__________________

__________________
John

2014 JGC Overland 4x4, hemi, ATP, Brilliant Black/Black
Reply With Quote
  #2  
Old 04-03-2013, 05:14 AM
SnoFire's Avatar
The Negotiator
My Jeep: 2014 3.6L WK2
 
Join Date: Jun 2011
Location: Wisconsin
Posts: 4,861
Thanks: 55
Thanked 135 Times in 114 Posts
Rep Power: 389977
SnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond repute
Garage
Did you look at the owners manual for UConnect?
__________________

__________________
2014 GC Limited V6 LuxII/Tow/RA4 Max Steel/Blk Michelin LTX M/S2

Reply With Quote
  #3  
Old 04-03-2013, 07:19 AM
PMD G8's Avatar
Premium Member
 
Join Date: Nov 2010
Posts: 468
Thanks: 4
Thanked 7 Times in 6 Posts
Rep Power: 24487
PMD G8 has a reputation beyond reputePMD G8 has a reputation beyond reputePMD G8 has a reputation beyond reputePMD G8 has a reputation beyond reputePMD G8 has a reputation beyond reputePMD G8 has a reputation beyond reputePMD G8 has a reputation beyond reputePMD G8 has a reputation beyond reputePMD G8 has a reputation beyond reputePMD G8 has a reputation beyond reputePMD G8 has a reputation beyond repute
Re: problems with Uconnect

Well, I know the answer to #4, the audio streaming apps are not available yet. Even then, you have to use your phones cell service and data plan to stream them. So I'm not 100% sure what the difference between the Apps and just streaming TuneIn, Slacker or Pandora over the "Media Bluetooth" would be. Right now I find it pretty easy to just stream over the bluetooth. Also, the bluetooth streaming works a crap load better compared to the system in our old 2011.

Right now the main problem i have with the system is it will not save my settings. Like the actual SETTINGS, horn honk with lock, all doors unlock, liftgate chime....etc. I will tap on the Check box, uncheck something and then 3 seconds later it will automatically put a check back in the box. WTF?

Also, has anyone figured out how to get the ECO/"Fuel Saver Technology" light to show up on the main dash screen?
__________________
Currently:
Work: 2006 Dodge Charger Hemi, Dark Blue
Ours: 2009 Chevy Suburban LTZ, White
Mine: 2009.5 Pontiac G8 GXP, Silver
Wifes: 2014 Summit V8 4x4, Bright White/Black(Delivered 4/2/2013)
Reply With Quote
  #4  
Old 04-03-2013, 12:29 PM
Member
 
Join Date: Mar 2013
Location: Dallas
Posts: 21
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 534
Debhal is on a distinguished road
Re: problems with Uconnect

Quote:
Originally Posted by SnoFire View Post
Did you look at the owners manual for UConnect?
Yes, read cover to cover ( this is the supplement I received in the mail from customer service)

Thx

J
__________________
John

2014 JGC Overland 4x4, hemi, ATP, Brilliant Black/Black
Reply With Quote
  #5  
Old 04-03-2013, 12:39 PM
Member
 
Join Date: Mar 2013
Posts: 141
Thanks: 0
Thanked 2 Times in 2 Posts
Rep Power: 639
ONU1974 is on a distinguished road
Re: problems with Uconnect

exactly which things expire after the "free" period on the GC? Like traffic etc etc...and what are the costs to extend service for each item..I don't know what all you lose after trial period.
__________________
Reply With Quote
  #6  
Old 04-03-2013, 12:45 PM
bill_de's Avatar
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: Sep 2012
Posts: 5,910
Thanks: 300
Thanked 303 Times in 267 Posts
Rep Power: 1801341
bill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond repute
Re: problems with Uconnect

Quote:
Originally Posted by ONU1974 View Post
exactly which things expire after the "free" period on the GC? Like traffic etc etc...and what are the costs to extend service for each item..I don't know what all you lose after trial period.
The prices will be whatever they are a year from now. The User's Guide should let you know what expires.
__________________
If you need a shoulder to cry on ...

... pull over to the side of the road!

Reply With Quote
  #7  
Old 04-03-2013, 01:18 PM
PMD G8's Avatar
Premium Member
 
Join Date: Nov 2010
Posts: 468
Thanks: 4
Thanked 7 Times in 6 Posts
Rep Power: 24487
PMD G8 has a reputation beyond reputePMD G8 has a reputation beyond reputePMD G8 has a reputation beyond reputePMD G8 has a reputation beyond reputePMD G8 has a reputation beyond reputePMD G8 has a reputation beyond reputePMD G8 has a reputation beyond reputePMD G8 has a reputation beyond reputePMD G8 has a reputation beyond reputePMD G8 has a reputation beyond reputePMD G8 has a reputation beyond repute
Re: problems with Uconnect

xm radio and XM traffic/weather are seperate from the uconnect services. You get a free years worth of service for both of those. Pricing is available on the XM website,

The Uconnect services are also free for a year, they consist of 911/assist(roadside assistance) and remote access features(see, remote lock/unlock remote start from your smart phone) These services work through the onboard sprint 3g connection. It's basically like onstar except it uses cell service instead of satellite service. Wifi hotspot is optional for an additional fee.

At this time the pricing to extend the uconnect services has not been released.
__________________
Currently:
Work: 2006 Dodge Charger Hemi, Dark Blue
Ours: 2009 Chevy Suburban LTZ, White
Mine: 2009.5 Pontiac G8 GXP, Silver
Wifes: 2014 Summit V8 4x4, Bright White/Black(Delivered 4/2/2013)
Reply With Quote
  #8  
Old 04-13-2013, 04:05 PM
wrh1972's Avatar
Member
 
Join Date: Jan 2013
Location: London (returning to USA in 2013)
Posts: 41
Thanks: 4
Thanked 0 Times in 0 Posts
Rep Power: 601
wrh1972 is on a distinguished road
Re: problems with Uconnect

Quote:
Originally Posted by Debhal View Post
I have several issues unresolved, maybe someone can put me on the right track.
1) I cannot figure out how to program the easy entry/exit fearure of the air suspension. When I try to follow the instructions the option does not appear in the menu.
Hi, did you ever solve this question around entry/exit height through Uconnect settings. The manual says it's there but I couldn't find it either.
__________________
London-based New Yorker
2014 Overland V6, ORAII and ADG -- Granite/Black (off railcar)
Reply With Quote
  #9  
Old 04-14-2013, 08:05 AM
wrh1972's Avatar
Member
 
Join Date: Jan 2013
Location: London (returning to USA in 2013)
Posts: 41
Thanks: 4
Thanked 0 Times in 0 Posts
Rep Power: 601
wrh1972 is on a distinguished road
Quote:
Originally Posted by PMD G8 View Post
Also, has anyone figured out how to get the ECO/"Fuel Saver Technology" light to show up on the main dash screen?
Actually I'm having this issue too. What does Fuel Saver in the EVIC do anyway?
__________________
London-based New Yorker
2014 Overland V6, ORAII and ADG -- Granite/Black (off railcar)
Reply With Quote
  #10  
Old 04-14-2013, 09:30 AM
mfa81's Avatar
Member
 
Join Date: Apr 2013
Location: Boise, ID
Posts: 292
Thanks: 0
Thanked 7 Times in 7 Posts
Rep Power: 789
mfa81 has a reputation beyond reputemfa81 has a reputation beyond repute
Re: problems with Uconnect

The only problem I have is the settings getting back to previous checkbox after about 3 secs as well! How do we do software upgrades? is that done over 3g or through usb stick? couldn't find anything on the manual

the easy/entry set is disabled by default, you have to enable in the uconnect settings, if you actually can do that. same for the key fob sync. Haven't tried that, but wouldn't be surprised if the setting just comes back to disabled after a couple of seconds.

Another thing is, does it actually have internal memory so we can copy music to it? or the internal GBs of memory are used just for the system itself?

EDIT:

found it, but no updates at this time!

https://rsur.extra.chrysler.com/rsur/Uconnect.do

EDIT2:

I believe I found the problem with the 3 secs settings rollback. It will work for me if the start is on the run position, engine off. Before I believe I was trying on ACC. So try the on/run position and change the settings to see if they are gonna stay set.
__________________
Reply With Quote
  #11  
Old 04-15-2013, 08:06 AM
mfa81's Avatar
Member
 
Join Date: Apr 2013
Location: Boise, ID
Posts: 292
Thanks: 0
Thanked 7 Times in 7 Posts
Rep Power: 789
mfa81 has a reputation beyond reputemfa81 has a reputation beyond repute
Quote:
Originally Posted by wrh1972 View Post

Hi, did you ever solve this question around entry/exit height through Uconnect settings. The manual says it's there but I couldn't find it either.
same for me! option is not there! anyone found it? I have the transport, tire change and one more but not the easy entry/exit :-(
__________________
Reply With Quote
  #12  
Old 04-15-2013, 09:00 AM
Member
 
Join Date: Mar 2013
Location: Dallas
Posts: 21
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 534
Debhal is on a distinguished road
Re: problems with Uconnect

Quote:
Originally Posted by wrh1972 View Post
Hi, did you ever solve this question around entry/exit height through Uconnect settings. The manual says it's there but I couldn't find it either.
nope, coundn't find anything about this in Uconnect but as I thought about it later I realized the system would not be able to distinguish the difference between me coming to a stop at a light and parking etc so I dont think the feature is actually available.

Not I am having other issues as i am now starting to use the navigation. I simply cannot get the VR to recognize anything i say and it completely shuts down just about everytime i use it.
__________________

__________________
John

2014 JGC Overland 4x4, hemi, ATP, Brilliant Black/Black
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Anything different about UConnect 8.4 radio RA3 and UConnect Access Via Mobile REDDIZE Audio, Video, Navigation & Electronic Modifications 3 07-03-2014 09:54 PM
UConnect problems with Samsung Galaxy Parrot Trouble Shooting/Problems/Service 11 04-02-2014 12:16 PM
Uconnect/Nav screen problems wstrick17 Trouble Shooting/Problems/Service 6 01-15-2013 07:16 PM
Iphone 3gs and uconnect problems rammunitiondb9 Troubleshooting/Problems 9 11-02-2011 07:20 PM
UConnect problems with HTC Droid Incredible tks2010 Trouble Shooting/Problems/Service 19 03-21-2011 12:47 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 03:47 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community