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  #73  
Old 09-27-2011, 10:37 PM
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Re: Quadra Lift Problem??

I took mine to the dealer this morning and the service manager said they get minimal "training" on the QL. I told him my guess was probably either a system reset, low nitrogen, or faulty compressor based on jp467's and others' advice, but I guess they have to follow protocol. Apparently Chrysler makes them run a bunch of diagnostic tests, email Star, then wait for instructions. He said his guy has a bunch of numbers written down from the tests he was told to run. He's waiting to hear back from Star, and needs another day. He said the other time he saw this a new compressor was needed, and he suspects my case will be the same.

So far the service department has been very candid, friendly, and I'm optimistic.
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  #74  
Old 09-29-2011, 10:01 AM
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Re: Quadra Lift Problem??

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Originally Posted by erodonline View Post
I took mine to the dealer this morning and the service manager said they get minimal "training" on the QL. I told him my guess was probably either a system reset, low nitrogen, or faulty compressor based on jp467's and others' advice, but I guess they have to follow protocol. Apparently Chrysler makes them run a bunch of diagnostic tests, email Star, then wait for instructions. He said his guy has a bunch of numbers written down from the tests he was told to run. He's waiting to hear back from Star, and needs another day. He said the other time he saw this a new compressor was needed, and he suspects my case will be the same.

So far the service department has been very candid, friendly, and I'm optimistic.

Did they figure out the problem?
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  #75  
Old 09-29-2011, 06:48 PM
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Re: Quadra Lift Problem??

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Originally Posted by Lingohocken View Post
You're not in east-central Jersey by any chance? Sounds slightly like an episode I recently had trying out a dealer there.
Nope. . .I'm in Texas.
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  #76  
Old 10-01-2011, 10:44 AM
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Re: Quadra Lift Problem??

I got my car back from the service department yesterday without resolution. It's still driveable, so that's good. The service manager seems frustrated by the process he has to go through with Chrysler. He thinks the manufacturer sends vehicles out with low nitrogen, which ruins the compressors. He's convinced he simply needs to order a new compressor. But he can't do that without the go ahead from Chrysler. He's awaiting further instruction, and will let me know when I can bring it back. He said the last one took about a month to resolve.

While this isn't ideal, I'll be happy if it gets working right in the end. My wife is less patient. While we're suburbanites and won't be off-roading anytime soon, we want our vehicle to work the way it's supposed to. Still optimistic!
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  #77  
Old 10-01-2011, 12:32 PM
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Re: Quadra Lift Problem??

A month to resolve? When I took mine in they had not seen this problem so they called star and they walked them through what to check. Nitrogen level was good and compressor output was bad so chrysler told them to order a compressor. This was all in one day. The next week the compressor came in so I took it back and they replaced it. Again all in one day. I guess I don't understand what they would be waiting for. If they know what the problem is they should have the part on order and getting it repaired for you.
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Old 10-09-2011, 12:52 PM
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Re: Quadra Lift Problem??

HI all, thanks for sharing.
Looks like I'm more of the same.
New Overland with QL problems. Seems to work a bit, but won't go up to level 1 or 2. Just flashes, sometimes makes it to 1, gives overheating msg.

-So I stopped messing with it. Just took in for 5000 mile chkup, oil... and told them QL not working since new.

-They have had it for a week. Tech working with Chrysler support, STAR I assume. Slow process of them telling him to check one thing, and email back and forth... after 5 days no progress, in fact Service writer says after making changes recommended it is now worse.

-So next week they back on it... I will now mention all the good info here. Sounds like before they started hacking on it... low nitrogen and bad compressor was the issue.

-Dealer seems to be doing their best and being straight with me about it, so I appreciate the honesty and am anxious to push Chrysler to get them
the tools, training and help they need. He said one other customer has similar problem but would not leave the car with them to work on, since they knew it would take more than a day to troubleshoot.

-I'll post later when resolved.

-Thanks to all you for sharing...
mike
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  #79  
Old 10-15-2011, 10:13 AM
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Re: Quadra Lift Problem??

So earlier this week the service department said Chrysler wanted them to put more nitrogen. I brought it in and got it back the same day. It's been a week and so far it's working like new. We'll see if it requires anything else. I have the feeling the compressor will ultimately need to be replaced.
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Old 10-15-2011, 01:57 PM
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Re: Quadra Lift Problem??

Update:
My Jeep has been at shop for 2 weeks and not fixed. It has taken that long for them to work with STAR. Chrysler has been little or no help, they have given them no training or instructions, most of the help they can find is on the internet. STAR seems to be able to trade one email a day with the tech.

So now they have a new compressor and module ready to install. The dealer ordered these even though STAR did NOT approve it. But it has taken 3 days to get the Nitrogen setup, they don't have this in the shop and had to setup with a local Welding supply to get a tank in the shop. Chrysler was ZERO help in helping them to understand what type of Nitrogen to get, where to get it, or how it is to be handled... NO HELP at ALL !

Monday the Nitrogen tank will be in the shop. They are going to replace the compressor, module and refill the system.

This is all just a stab at fixing it.

I will let you know what happens.... but for sure Chrysler is a 2-bit cheesy organization that is not prepared to sevice what they sell... very disappointed, not with the tech's or dealer but the manuf. that can't provide help to it's dealers after the sale. Sad reflection on American manufacturing values... in the old days to take your car to the dealer was the ultimate in care, now it is a joke, not because of the techs but the manufacturer that does not provide the level of training or instruction needed.
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  #81  
Old 10-15-2011, 05:26 PM
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Re: Quadra Lift Problem??

Quote:
Originally Posted by vesposit View Post
Update:
My Jeep has been at shop for 2 weeks and not fixed. It has taken that long for them to work with STAR. Chrysler has been little or no help, they have given them no training or instructions, most of the help they can find is on the internet. STAR seems to be able to trade one email a day with the tech.

So now they have a new compressor and module ready to install. The dealer ordered these even though STAR did NOT approve it. But it has taken 3 days to get the Nitrogen setup, they don't have this in the shop and had to setup with a local Welding supply to get a tank in the shop. Chrysler was ZERO help in helping them to understand what type of Nitrogen to get, where to get it, or how it is to be handled... NO HELP at ALL !

Monday the Nitrogen tank will be in the shop. They are going to replace the compressor, module and refill the system.

This is all just a stab at fixing it.

I will let you know what happens.... but for sure Chrysler is a 2-bit cheesy organization that is not prepared to sevice what they sell... very disappointed, not with the tech's or dealer but the manuf. that can't provide help to it's dealers after the sale. Sad reflection on American manufacturing values... in the old days to take your car to the dealer was the ultimate in care, now it is a joke, not because of the techs but the manufacturer that does not provide the level of training or instruction needed.
I think your being way to kind to your dealer. The thing takes class 5 nitrogen. I know that and I don't even work on the things. I know a few months back Chrysler sent out a troubleshooting guide to the dealers for this system. With the problem you had it is either the compressor or low nitrogen and they can tell the nitrogen level with the scan tool. When I took mine in with this exact problem it was not even there ovenight. I took it in they had a couple communications with star and then ordered the part. The next week I took it back and they replaced the compressor. Chrysler may be somewhat at fault, but so is your dealer. They know they are going to have to work on these things they should take it upon themselves to get informed. There is no reason they should have to call star to find out it takes class 5 nitrogen.
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  #82  
Old 10-28-2011, 09:53 AM
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Re: Quadra Lift Problem??

I agree I have been easy on the dealer and giving them lots of benefit of the doubt. I think that it is in my best interest in the long run to do so. For sure the blame rests on both the dealer and the manufacturer. This is not a large dealership and I also know that is why they are not as proactive or in the loop. I can always go elsewhere if needed but choose to stick it out with these guys and think in the end it will be fixed right and I'll have a good relationship with them for future. I saw the communications between them and Star, it was not quick or forth coming. For the first week they simply wanted to trade ONE email a day with the Tech at the dealer. However the Service Mgr. got involved went around Star and all of a sudden a qualifed engineer called the Tech at the dealer to help. Once this happened it was resolved in a timely manner. It is also true that Star did not approve any new parts to be ordered (these parts are restricted) for 2 weeks, the dealer ordered them in spite of Star not approving.
So I'm sure I'm being too easy on dealer but they are on my team and I want to keep them there.
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Old 10-28-2011, 10:04 AM
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Re: Quadra Lift Problem?? RESOLVED

This is a follow up to any interested as my issue was resolved.
-It was exactly the same as what most in this forum has reported.

-They replaced the compressor, module, refilled with Nitrogen and it now works great. Also had to replace a fuse.
-It changes position is seconds...

-Now that this dealer has learned with my Jeep the next one I'm sure they will be able to fix quickly. If they know how to work with this system and have the tools, nitrogen in place they would be able to fix quickly, just wait for needed parts. But as I think some others have experienced the first time they have to work on this it takes some time. I'm glad some people have been able to get it fixed quickly at their dealers while some like me have had to be more patient. But in the end I really like my jeep and dealer both. I look forward to many years of happy motoring.

-For any interested here are the exact details of the repair order:
Diagnostics for Codes C1562-92, C159F-92, C1562-98
08441201 Compressor, air suspension Test and replace

1 56029558AG Module-Air Suspension
1 68041137AF Compresso-Air Suspension
1 IOD Fuse
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  #84  
Old 10-28-2011, 03:50 PM
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Re: Quadra Lift Problem??

I too love my jeep and like my dealer. Nonetheless I'm officially in lemon law status...

So interestingly enough all my issues magically fixed themselves the day I mailed the letter, about a week and a half after showing up. Go figure. Anyway the dealer was able to confirm they saw the recurring problem through the jeeps computer. Chrysler engineers got back today and they think it's a communication interference between my auto sensing wipers an the right front airbag. I know... It's wacky but they ordered a new new harness which will be in on Monday. Hopefully 5th time is a charm.

At this point it somewhat makes sense because the entire suspension was replaced last time so what else could it be. Mine seems to happen after a sudden drop in ambient temperature, Fpr any of you technical guys out there you may remember PV=nRT. At least this time it failed the system rcouped and was back to normal operating pressures. It's just a matter of find out the reason behind the failure and stopping it from happening.

At this point if it works, then great I have a solid vehicle. Otherwise, I get a new one out of the deal.
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