Random dead battery?
2011 Laredo-X, V-8, two-wheel drive, approx. 17k+ miles.
Sorry, this is long since I typed out everything that happened.
My Jeep had a dead battery (for no reason) and so far all the service department has done is charge it back to full. They're going to give it a day and retest. If nothing comes back faulty they're going to give it back to me without having replaced anything. I'm concerned about this.
I've only had two incidents with my Jeep before this. Once, about a month ago the Jeep turned over, but wouldn't start. I cycled it through with the push button start with my foot off of the brake. The second time I tried starting it it fired right up.
The second problem was with the A/C recirculation and the radio. I'm in Texas so I usually run the A/C set to absolute cold with the recirculation button always pressed. When I start the vehicle up for the first time or again after it's sat for longer than 20 minutes the recirculation button is not lit. About a week or two ago it started staying lit all the time. Even after sitting overnight it would light right up when I started the vehicle. Around the same time the radio would repeatedly play the same songs over and over from the harddrive even though I use the random track function. One time I even switched over to the radio only to have it go right back to the HD and the same songs when I started the vehicle the next day. Now that it's gotten colder I have stopped using the A/C and the recirculation function so I don't know if that's still an "issue" or even related to the battery problem. I ended up deleting the playlist (which deleted all of the songs on the HD) and I haven't gotten around to putting music back on the HD yet. I don't know if any of this is related to the battery issue, but I'm documenting it.
So the vehicle drove fine on Saturday, but sat in the garage all day Sunday. When I went to drive it on Monday it was dead. I had to use the "manual" key to open the door. No interior lights or dash lights. All I had was a solid red light (dot) in the tachometer area.
At first I thought maybe the battery in key fob was dead so I tried the spare, but that didn't make a difference.
Next I popped out the push button start plug and tried starting the vehicle with the key fob. That didn't do anything (wouldn't even crank) and now the key fob is locked into the ignition and won't come out.
I called the dealership I bought the Jeep from and spoke to the service department. They suggested locking and unlocking the doors using the actual key. They said sometimes cycling through that would reset things, but in this case nothing. They gave me the number to roadside assistance and said to call for a tow.
I explained the situation to roadside assistance and asked them to send a tow truck and that I would be riding with the driver to the dealership. Instead they sent me a guy in a pick-up truck with a portable battery jumper box. He tries to jump it, but gets nowhere. He says he can't do anything else and that I need to call roadside assistance again. I call them back and this time they say they'll send a tow truck.
While I wait for the tow I surf the forum on my iPad looking for similar posts. I found a couple that looked like the same problem, but no one had ever posted a follow-up about what the dealership fixed or any kind of resolution. I did find one post where it was suggested to pull out fuse M27, so I tried that. No difference.
Tow truck arrives and he gets the Jeep out of the garage without issue. We get to the dealer and I explain everything I've already tried and hand over the spare key fob. The main fob is still locked in the ignition.
I pick-up a rental car and head to work.
I call the service department towards the end of the day to see if there's an update. So far all they've found is a completely drained battery. They're going to hook it up to a charger and test it in the morning.
Fast forward to today (the next day). I get a call from the service department and the battery is now fully charged. They've run the Jeep through every test and it's come back with zero problems. There's no draw on the battery when the vehicle is off and they can't find anything malfunctioning. They want to keep the Jeep overnight and test it again in the morning. If they still can't find anything wrong they're going to give it back to me.
This is where I'm concerned. How is it possible that this was some random act? I'm the only one who drives my Jeep. No door was left open, the headlights weren't left on, nothing like that. I even set the alarm. The last thing I want to have is to be stranded somewhere with a dead Jeep. The dealership says there's nothing they can do if the tests all come back negative. I ask if they've seen this problem before and the service guy says it's rare, but he has. I ask if they did the exact same thing (charge up the battery, don't replace anything and just give the Jeep back to the owner with no problem) and he says yes.
Five minutes after I get off the phone with the service department and the Jeep customer service department calls me from Michigan. I explain to the customer service rep my apprehension to just take my Jeep back if nothing's been replaced. She says she understands, but every test has been run and it comes back with no problems. She just keeps repeating that I should work with the service department and the dealership to address my concerns. What kind of answer is that?
Has anyone had a problem like this with their Jeep? What did the service department do? Did it work?