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  #193  
Old 10-03-2013, 04:44 PM
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Pure bullshit !!!!
I had my shocks replaced and the dealer told me they new about this problem and a " starcase file " is opened , whatever that means ! And BtW I tell people around me to stay far away from the GC 2014.. I might be unlucky with my lemon , but the service at Chrysler is still a real joke !!! I just wish this was a nightmare !!!
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  #194  
Old 10-03-2013, 04:45 PM
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Knew .
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  #195  
Old 10-04-2013, 09:33 AM
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Just had the rear shocks replaced AGAIN.
The AE's were replaced after 2000 miles.
The replaced shocks were exactly like the video--- FROZE UP. Hope the new ones last longer
JGC 2012 Laredo w/tow package 17000 miles
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  #196  
Old 10-21-2013, 09:54 PM
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Re: Rearend or rear suspension clunk/creak

I have a 2014 JGC V6 with the tow package and have had a clunk in the back since I took delivery. I asked them about it and they told me it was nothing or they didn't hear it. I kept taking it back and finally got a tech. who knew what was going on. He took it for a drive and heard the noise while driving over the grates in the parking lot. He checked the shocks and told me there was an updated version. He ordered them, which surprised me, and today I got them installed. Amazingly enough, the noise is gone! I was really happy driving it home but I couldn't help thinking that it should have been this way from day one. This is my first Jeep although my father has had several of the GC and loves them. Hopefully this has taken care of my problem and I can have some trouble free miles.
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  #197  
Old 10-24-2013, 02:49 PM
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Re: Rearend or rear suspension clunk/creak

Glad to hear that yours is fixed. Sadly I have had the same thing done to mine and a short while later the sound reappeared. I go in for yet another set in a week. Hoping it will solve the trouble.
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  #198  
Old 10-24-2013, 06:08 PM
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Re: Rearend or rear suspension clunk/creak

Sorry to hear the noise has reappeared. I'm a little worried that mine will return as well but I'm not going to stress over it for now. If it returns, at least they'll know how to fix it.
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  #199  
Old 10-25-2013, 10:50 AM
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Re: Rearend or rear suspension clunk/creak

Interesting thing about this issue at least on mine. The higher the temperature the more pronounced the clunking. We have had temps in the 20's and 30's as of late and the clunk is greatly diminished.
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  #200  
Old 10-25-2013, 11:39 AM
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That is interesting because mine became noticeable when the temps went down last winter.
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  #201  
Old 10-26-2013, 11:55 AM
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Re: Rearend or rear suspension clunk/creak

To me this shows that the shock is the problem. I would think that as the temperatures go down, the fluid in the shocks would be "stiffer" and be less likely to bounce around causing the noise. Although I have no way of knowing the actual cause of the problem except that they changed my shocks out for a set ending in AE.
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  #202  
Old 10-27-2013, 12:48 PM
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Re: Rearend or rear suspension clunk/creak

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Originally Posted by richmac64 View Post
To me this shows that the shock is the problem. I would think that as the temperatures go down, the fluid in the shocks would be "stiffer" and be less likely to bounce around causing the noise. Although I have no way of knowing the actual cause of the problem except that they changed my shocks out for a set ending in AE.

We already know the shock is the issue.. a video earlier in the thread showing it.. personally i am waiting for someone to come out with non tow package shocks and will put on aftermarkets.. i don't trust chrysler at all now
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  #203  
Old 10-27-2013, 05:19 PM
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Re: Rearend or rear suspension clunk/creak

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Originally Posted by Icetech View Post
We already know the shock is the issue.. a video earlier in the thread showing it.. personally i am waiting for someone to come out with non tow package shocks and will put on aftermarkets.. i don't trust chrysler at all now
I am well aware of this. I was commenting on the previous comments related to the temperature and the noise of the shock.
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  #204  
Old 10-30-2013, 07:11 PM
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Re: Rearend or rear suspension clunk/creak

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Originally Posted by ClemS4 View Post
Hi everyone, new owner here. Bought my wife a '11 JGC Overland on 7/30 and we are experiencing a clunk/creak coming from the rear end. When driving the vehicle we can hear a distinct creaking/clunk over uneven roads or bumps. I know it's definitely coming from the rear since I had my wife drive while I sat in the back cargo area. I even went so far as to pop the back glass during one of the drives when back there and it was that much more apparent when I hung my head out the back. It seems more like a clunk when driving but a little more like a creak when backing out of the driveway. I believe it's a suspension related issue since it happens when there is some type of articulation of the suspension. It could be something loose but I got under the back end tonight and could not find a visible culprit. The only other thing I can think of is something with the e-brake since we do use it daily as our driveway is on a medium grade hill. I make sure when she parks it that she puts it in Neutral with her foot on the brake, put the e-brake on then let it take up the slack, then put it in park (that way not letting the transmission do the work). Those are my thoughts, any others?

Here are two possible TSBs but our build date was 05 - 2011 so I don't know if these apply...
http://www.wk2jeeps.com/tsb/tsb_wk2_1700211.pdf
http://wk2jeeps.com/tsb/tsb_wk2_1700310.pdf

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Welcome to Jeep Hell! You can read back through page after page of this thread which has been going on for model years 2011 to 2014 to see a bunch of angry people. The problem is basically the rear shocks and shock mounts on quadra track II equipped JCS's which clunk and creak around 5 mph or any little bump. Jeep has changed shock absorber editions at least 4 times-maybe more. A couple of people said earlier that they finally got theirs quiet with the last edition of the shock but I think it continues for most, There werre 2 to 3 TSBs-the last one said to change the shocks--duh,
An earlier one had the dealer pulling shocks, greasing something and putting some kind of compound near the shock mount-insane--if it wasn't so infuriating it would be funny.
After 4 sets of shocks, I decided to check out the shocks and mounts. The top shock mount for the rear shocks is a piece of crap. It is a metal tab cantilevered out from the frame side of the wheel well. The end of it facing the wheel has no vertical support and I could stick my finger above the mount
You have to have access to the top part of the shock to change it but this mounting plate looks like it came off a chinese pedal car.
In desperation, I took lithium grease and packed it into the shock mount space until it was jam full. I then pulled down the joust cover and greased the plastic joust which is what the cover slots into. I then packed grease into every rear moving suspension joint I could. It has now been quiet for 5 months. Maybe I just got lucky, I don't know but so far so good but MT winter is coming so we will see. I'd go to the dealer and make them put on the latest shock as a first move. After that, your choices are live with it or go insane with gease like I did. I am a very neat person so slopping grease around made me ill but I was so po'd I would have made a human sacrifice out of a Chrysler engineer--that's an oxymoron for sure. Sadly this has continued up into some 2014 models. Anyway good luck! I wish you earlier success than I had!
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