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  #205  
Old 10-31-2013, 07:42 AM
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Re: Rearend or rear suspension clunk/creak

My Dealer replaced my right rear shock. It is the self leveling type that everyone seems to have issues with. My rattle is gone for now. However, it seems that this problem has been going on since 2011! The dealer says that there is no fix for this, and they will only replace a shock one time due to the rattle noise. There are no aftermarket shocks available that I can find.

The only other solution is to replace the shocks with the factory non self leveling shocks.

It is hard to believe that Chrysler can't come up with a fix for this problem.

If my rattle returns, and they refuse to find a fix my Attorney will be involved.
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  #206  
Old 10-31-2013, 04:41 PM
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Re: Rearend or rear suspension clunk/creak

Hey Guys:
I got the better business bureau and a lawyer.
My dealer replace my car with a 2014 overland.
That was in Puerto Rico and they probably sold my 2012 to someone that does not even know it had that problem fix and refis over 8 times in 15 months I had my car.
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  #207  
Old 10-31-2013, 09:27 PM
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Re: Rearend or rear suspension clunk/creak

Quote:
Originally Posted by grandcherokeesummit View Post
My Dealer replaced my right rear shock. It is the self leveling type that everyone seems to have issues with. My rattle is gone for now. However, it seems that this problem has been going on since 2011! The dealer says that there is no fix for this, and they will only replace a shock one time due to the rattle noise. There are no aftermarket shocks available that I can find.

The only other solution is to replace the shocks with the factory non self leveling shocks.

It is hard to believe that Chrysler can't come up with a fix for this problem.

If my rattle returns, and they refuse to find a fix my Attorney will be involved.
Attorney sounds good! Knowingly producing a vehicle with a ongoing defect for 4 model years is bad enough. Tack on the fact that they are not honoring the warranty is another. By replacing the shocks, they acknowledge the problem and then not providing a satisfactory fix for it according to warranty is an actionable offense. Basically it's "We're dumbasses who can't make a quiet suspension or shocks that don't break and we know it. We will keep doing the same thing on and on and there's not a damn thing you can do about it. Warranty?? What Warranty?"Perhaps some vote hungry legislator would take this on.
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  #208  
Old 11-14-2013, 11:27 PM
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Re: Rearend or rear suspension clunk/creak

Just had my right rear shock replaced at 10,800. Same as the others in the thread. 2013 Overland 4x4 with the load leveling and quadra lift. Mine was leaking so they replaced it but they sent me home with a copy of their star case instructions stating to remove the shocks and drive the vehicle under 10mph in a no traffic environment. If the noise is eliminated do not replace the shocks. Some clunk or chuckle noise is a normal condition over bumps and potholes. There is no safety or durability concern, but in an effort at continuos improvement of our customers' experience with our vehicles, objectionable noise from shocks is under investigation for future product or service enhancement.

Mine is fixed at this point with part 68069675-AD. It's been a bad month for my Jeep soo far with my driveshaft and now this shock. But I think the worst is over and I can once again enjoy my truck.
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  #209  
Old 11-15-2013, 08:44 PM
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Re: Rearend or rear suspension clunk/creak

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Originally Posted by Scottwk2 View Post
Just had my right rear shock replaced at 10,800. Same as the others in the thread. 2013 Overland 4x4 with the load leveling and quadra lift. Mine was leaking so they replaced it but they sent me home with a copy of their star case instructions stating to remove the shocks and drive the vehicle under 10mph in a no traffic environment. If the noise is eliminated do not replace the shocks. Some clunk or chuckle noise is a normal condition over bumps and potholes. There is no safety or durability concern, but in an effort at continuos improvement of our customers' experience with our vehicles, objectionable noise from shocks is under investigation for future product or service enhancement.

Mine is fixed at this point with part 68069675-AD. It's been a bad month for my Jeep soo far with my driveshaft and now this shock. But I think the worst is over and I can once again enjoy my truck.
So much for replacing both shocks at same time

Remove the shocks and drive it around--holy crap! If you take them off and it makes no noise-don't replace them--really?? or just a typo

"normal condition"=we're not replacing any more shocks because now we say the noise is normal and also our engineers are just to stupid or its gonna cost us too much money

"under investigation"=you are SOL and stuck with it. Next time you call us we'll give you the snotty attitude


After I got mine quiet with lithium grease, I dont even look at them anymore-I don't even want to know if they are leaking
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  #210  
Old 11-15-2013, 09:05 PM
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Re: Rearend or rear suspension clunk/creak

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Originally Posted by Watcher58 View Post
So much for replacing both shocks at same time

Remove the shocks and drive it around--holy crap! If you take them off and it makes no noise-don't replace them--really?? or just a typo

"normal condition"=we're not replacing any more shocks because now we say the noise is normal and also our engineers are just to stupid or its gonna cost us too much money

"under investigation"=you are SOL and stuck with it. Next time you call us we'll give you the snotty attitude


After I got mine quiet with lithium grease, I dont even look at them anymore-I don't even want to know if they are leaking
No Typo on that one. With the shock removed they can see that the noise is gone and blame the normal operation of the shock. The instructions stress to drive in a non traffic area as the vehicles control and handling will be adversely affected.

But yes they claim its a normal operation to have a clunking noise. Crazy

Mine was clunking on smooth roads when I would make a turn or back up. Not a normal operation and only on 1 out of 4 shocks.
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  #211  
Old 11-18-2013, 06:01 PM
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Re: Rearend or rear suspension clunk/creak

Amazing to here the latest news on removing the rear shocks and then driving to listen for clunk.

My second batch is holding up. I only have 1500 miles on the new set.

I happened to be in NAPA today for an oil filter. I asked them if they had a replacement for the load leveling shocks. They have a new listing -
NS 911304 - list is $84.99 The guy was sure these were the new replacements because of the cost. The picture looked the same as the ones they took off mine.
Maybe these will work better than the Mexican shocks.
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  #212  
Old 11-20-2013, 10:23 AM
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Re: Rearend or rear suspension clunk/creak

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Originally Posted by vedled View Post
I've got a 2014 Limited - no air suspension or tow package. Getting a clunk in the rear end only on firm take-offs from a dead stop - mostly when stopped on any sort of incline. Mentioned it to the dealer and they tried to tell me it was the Hill Start Assist feature. I don't think they ever looked at it. Subsequently, I've turned that off in the Controls menu and i'm still getting the thud/clunk and slight hesitation on some take-offs and it's actually starting to occur more frequently. I'm assuming something is just loose in the rear but taking it in soon to get checked out. Better not be this same shock/strut issue...
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Originally Posted by Suther View Post
That is a different issue, nothing to do with the shocks (and also nothing with the Hill Start Assist). Search for 'clunk on startup'

What you have is the 'rolling bowling ball in the trunk' which occurs when starting if. Rattle we are talking in this thread is a 'box of marbles' rattle occurring with low speeds (<25mph) going over rough roads.
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Originally Posted by Suther View Post
For the bump there is a TSB, which reduces it, but it remains present
I have this issue EXACTLY. Accelerating from a dead stop I hear almost like a knocking noise in the rear end. It's pissing me off, and embarrassing when I have people in the Jeep. Makes my 50K+ vehicle sound like a sh%$ box. Does anyone know the TSB I can refer to so the dealership can fix this. What is the actual issue, I've been trying to isolate the sound for months? I have a 2014 Overland w/ air suspension.

Any help would be greatly appreciated!
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  #213  
Old 11-22-2013, 04:31 AM
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Quote:
Originally Posted by jmilling View Post
Amazing to here the latest news on removing the rear shocks and then driving to listen for clunk. My second batch is holding up. I only have 1500 miles on the new set. I happened to be in NAPA today for an oil filter. I asked them if they had a replacement for the load leveling shocks. They have a new listing - NS 911304 - list is $84.99 The guy was sure these were the new replacements because of the cost. The picture looked the same as the ones they took off mine. Maybe these will work better than the Mexican shocks.
I don't think so, the price for the Load Leveling Shocks is around 400$. Would be a great deal;-) by the way, these are Sachs Shocks (by design) but manufactured in Mexico.

Only possibility to replace them so far are regular shocks and lowering shocks, but don't forget to change your springs as well, because the LLS are supporting the springs. If you replace the shocks without the springs you car will sag in the rear.
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  #214  
Old 11-22-2013, 04:41 AM
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Originally Posted by ChrisUCF99 View Post
I have this issue EXACTLY. Accelerating from a dead stop I hear almost like a knocking noise in the rear end. It's pissing me off, and embarrassing when I have people in the Jeep. Makes my 50K+ vehicle sound like a sh%$ box. Does anyone know the TSB I can refer to so the dealership can fix this. What is the actual issue, I've been trying to isolate the sound for months? I have a 2014 Overland w/ air suspension. Any help would be greatly appreciated!
Go to wk2jeeps.com, there is a list of TSBs.
The one I refer to is 21-003-13. It's reprogramming of the TCM for 'drivability enhancements'
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  #215  
Old 11-22-2013, 09:11 AM
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Re: Rearend or rear suspension clunk/creak

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Originally Posted by Suther View Post
Go to wk2jeeps.com, there is a list of TSBs.
The one I refer to is 21-003-13. It's reprogramming of the TCM for 'drivability enhancements'
hmm, that TSB doesnt sound like my issue. Mine is like a quick sounding "knock knock knock" when I hit the gas from a dead stop I hear it immediately. Almost sounds like body roll with something that just isn't tightened down. Or like the sound of bad springs, like a creaking / knocking noise. I also hear it sometimes when taking turns at slow speeds. But always when hitting the gas from a stop. Slow push of the accelerator to get going, knock knock knock, and goes away.

I'll try to record the sound later on and post it up to see if anyone has any ideas. I brought it to the dealership once and had a tech sit in the back, he heard the sound but said he wasn't sure what it could be. He said he was going to submit a case to Chrysler Engineering and said they would get back with me, which I know is BS.
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  #216  
Old 11-22-2013, 09:16 AM
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Re: Rearend or rear suspension clunk/creak

My clunkity clunk clunk is back.... At 11020 miles the AE's made it 1800 miles. 800 miles longer than the AD's. I go Tuesday to have a plastic cover replaced on my passenger side, will have them look at my shocks while it's there. I think it may be time to trade. Love my Jeep, but the Gorilla's playing bongo's in the back end of my GC are getting on my nerves lol.
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