Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Trouble Shooting/Problems/Service

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #289  
Old 07-05-2014, 04:02 PM
Member
My Jeep: 2012 5.7L WK2
 
Join Date: Jul 2012
Location: Central Florida
Posts: 40
Thanks: 0
Thanked 2 Times in 2 Posts
Rep Power: 944
DKRD12 is on a distinguished road
Re: Rearend or rear suspension clunk/creak

Icetech, could you remount your OEM shocks and take it to the dealer and have it repaired under warranty. A new one could be expensive and I know you have been searching for a used one for awhile.
__________________

__________________
Reply With Quote
  #290  
Old 07-08-2014, 08:34 PM
Member
My Jeep: 2013 3.6L WK2
 
Join Date: Apr 2013
Location: Winnipeg, Mb, Canada
Posts: 33
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 886
Norm340 has a reputation beyond reputeNorm340 has a reputation beyond reputeNorm340 has a reputation beyond reputeNorm340 has a reputation beyond reputeNorm340 has a reputation beyond reputeNorm340 has a reputation beyond reputeNorm340 has a reputation beyond reputeNorm340 has a reputation beyond reputeNorm340 has a reputation beyond repute
Re: Rearend or rear suspension clunk/creak

Went to the dealer today and got my parts guy to order 2 Bracket Kits - Shock Mounting. 68252113AA as per the latest TSB

He said the warehouse showed none in stock and he didn't know how long it would take, but he put in my order and we'll see how long this takes.

I think he said they were worth $38 each CND $
__________________

__________________
Reply With Quote
  #291  
Old 07-10-2014, 08:11 PM
Watcher58's Avatar
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Feb 2013
Location: Montana
Posts: 79
Thanks: 1
Thanked 2 Times in 2 Posts
Rep Power: 769
Watcher58 is on a distinguished road
Re: Rearend or rear suspension clunk/creak

OK fellas--the bushing kits for the shocks have been ordered. They won't be available from Chrysler until 7/16/14 per my dealer. Will let you know how it goes. Finally the 10TH TSB puts forth a viable solution. I just hope they get here before this set of shocks go. Its been around a month since they were put on so its about time to make noise again
__________________
Reply With Quote
  #292  
Old 07-23-2014, 09:32 AM
Member
My Jeep: 2012 5.7L WK2
 
Join Date: Sep 2012
Location: North
Posts: 42
Thanks: 2
Thanked 0 Times in 0 Posts
Rep Power: 860
Flippo is on a distinguished road
Re: Rearend or rear suspension clunk/creak

Bushing kits are supposed to be at the dealer today. They scheduled me for Friday. This needs to work this time. If not I plan to seek arbitration with Chrysler. Lemon laws are in place for a reason.
__________________
Reply With Quote
  #293  
Old 07-31-2014, 06:20 AM
Member
My Jeep: 2012 5.7L WK2
 
Join Date: Sep 2012
Location: North
Posts: 42
Thanks: 2
Thanked 0 Times in 0 Posts
Rep Power: 860
Flippo is on a distinguished road
Re: Rearend or rear suspension clunk/creak

Well of course the parts were not available with no known ETA. Had to call Jeep Resolution Team and let them know that I intend to go after them based on the Lemon Law. Miraculously the parts materialized two days later. Not only that but a local service department that told me new appointments are several weeks out all of a sudden had an immediate opening. If you rattle the right cage you get action. Don't let Chrysler Corporation get away with faulty Jeeps!
__________________
Reply With Quote
  #294  
Old 08-02-2014, 02:55 AM
Watcher58's Avatar
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Feb 2013
Location: Montana
Posts: 79
Thanks: 1
Thanked 2 Times in 2 Posts
Rep Power: 769
Watcher58 is on a distinguished road
Re: Rearend or rear suspension clunk/creak

Ok here is the latest. Lock up your guns and throw away knives and sharp instruments. I have a 2011 Overland built on 5/11. I spent 5 hours at the dealer today. Bottom line, the bushing kit will not fit my Jeep. My shocks have the upper rod that is wide and then tapers down to the threads. The only shocks the kit will fit are the ones with a narrow non tapered shaft all the way to the shock body. Suicide was a thought. Then comes along my wet behind the ears 25 year old mechanic who has been on the phone with Chrysler for an hour. He finally got it out of the guy what was going on. There is a plate which sits over the top of the upper shock mount. The center of it has a nipple that sticks up. As I observed before, the mount has a part that hangs out with no support or contact with the body. There is your design flaw. The mount area that is in contact with the body is not flush because of the cover with the metal nipple. The cover moves on top of the mount and it rocks against the body because of the nipple. Anyway , their "fix" TSB 10 puts new bushings in place which stabilize the rod on the lighter duty shocks and they reinstall the upper shock mount without the little metal cover. Mine is quiet and it makes sense. When I packed grease above the mount before, it was just enough pressure to keep that plate from being as noisy when it moved. After it moves enough times, it breaks the freaking shock. Sound familiar?Read exactly what it says about vehicles it's designed for . If. Your shock looks exactly like the one on the TSB, it will fit. If your shock has a wide diameter rod which tapers down to a smaller end with the threads, u might try removing the top cover on the upper mount at your own risk. I can't see it being a problem since the top of the mount is flush with the body. Of course this whole thing has been %%}%^}\+!!!!! I'll keep you updated and pray for the best..otherwise I'll buy an Explorer sport instead of a Tahoe.


Sent from my iPad using JeepGarage
__________________
Reply With Quote
  #295  
Old 08-02-2014, 05:18 PM
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Jun 2012
Location: SE Michigan
Posts: 102
Thanks: 8
Thanked 4 Times in 4 Posts
Rep Power: 1027
Mcdenny is on a distinguished road
Re: Rearend or rear suspension clunk/creak

2014 with tow pkg, 13 months old, 25,000 miles. Took it in yesterday as the 'clunk' became noticeable a few months ago and the new TSB gives them a fix.

They ordered the parts kit, said 1900 are on back order, no estimated supply date in mopar system. Parts guy's estimated delivery date was 'God only knows'.

My 2001 JGC had this same sound for most of the 70,000 miles I drove it.
__________________
Denny
2014 JGC Limited 4x4 V6, tow, sunroof, 8.4 AN
www.wanderingourway.wordpress.com
www.wolfeboats.com
Reply With Quote
  #296  
Old 08-02-2014, 07:14 PM
Watcher58's Avatar
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Feb 2013
Location: Montana
Posts: 79
Thanks: 1
Thanked 2 Times in 2 Posts
Rep Power: 769
Watcher58 is on a distinguished road
Re: Rearend or rear suspension clunk/creak

Quote:
Originally Posted by Mcdenny View Post
2014 with tow pkg, 13 months old, 25,000 miles. Took it in yesterday as the 'clunk' became noticeable a few months ago and the new TSB gives them a fix.

They ordered the parts kit, said 1900 are on back order, no estimated supply date in mopar system. Parts guy's estimated delivery date was 'God only knows'.

My 2001 JGC had this same sound for most of the 70,000 miles I drove it.
1900 on backorder==that says something doesn't it? I had mine ordered the next day after the TSB and managed to get them.

Just be aware that the fix is only for these they listed:

NOTE: This bulletin applies to WK vehicles built on or before April 15, 2014 (MDH
0415XX) equipped with Normal Duty Suspension (sales code SDA) plus Rear
Load Leveling Suspension (sales code SES) or Export Tuned Suspension
(sales code SDM) plus Rear Load Leveling Suspension (sales code SES).
NOTE: This bulletin applies to WD vehicles built on or before Feb 12, 2014 (MDH
0212XX) equipped with ECO Suspension III (sales code SD2) plus Rear Load
Leveling Suspension (sales code SES).

If the shaft is not straight like the one they picture it will not work. Heavy duty quadralift suspension doesn't have an official fix. SLS is different from quadralift--forgive me if I seem to be talking down--not my intent just want to save you some headaches.The bushings didn't fit the new Chrysler shocks or the new Monroe's I bought as backups. You might want to look at one of your shocks to see.
__________________
Reply With Quote
  #297  
Old 08-03-2014, 11:09 AM
Member
My Jeep: 2013 3.6L WK2
 
Join Date: Apr 2013
Location: Winnipeg, Mb, Canada
Posts: 33
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 886
Norm340 has a reputation beyond reputeNorm340 has a reputation beyond reputeNorm340 has a reputation beyond reputeNorm340 has a reputation beyond reputeNorm340 has a reputation beyond reputeNorm340 has a reputation beyond reputeNorm340 has a reputation beyond reputeNorm340 has a reputation beyond reputeNorm340 has a reputation beyond repute
Re: Rearend or rear suspension clunk/creak

Quote:
Originally Posted by Watcher58 View Post
1900 on backorder==that says something doesn't it? I had mine ordered the next day after the TSB and managed to get them.

Just be aware that the fix is only for these they listed:

NOTE: This bulletin applies to WK vehicles built on or before April 15, 2014 (MDH
0415XX) equipped with Normal Duty Suspension (sales code SDA) plus Rear
Load Leveling Suspension (sales code SES) or Export Tuned Suspension
(sales code SDM) plus Rear Load Leveling Suspension (sales code SES).
NOTE: This bulletin applies to WD vehicles built on or before Feb 12, 2014 (MDH
0212XX) equipped with ECO Suspension III (sales code SD2) plus Rear Load
Leveling Suspension (sales code SES).

If the shaft is not straight like the one they picture it will not work. Heavy duty quadralift suspension doesn't have an official fix. SLS is different from quadralift--forgive me if I seem to be talking down--not my intent just want to save you some headaches.The bushings didn't fit the new Chrysler shocks or the new Monroe's I bought as backups. You might want to look at one of your shocks to see.
Just a theory here.

The bushing kits in the latest TSB 17-002-14 are for (SLS) self leveling shocks.
They don't fit on your Monroe shocks, because Monroe doesn't make SLS for the JGC as of yet, just regular type shocks.

In an earlier post of yours, you were referring to a plate above the shock mount.
I have my original noisy SLS, and as seen in the burry pic attached.
The new SLS replacements did not have that plate either.
(which 6 months later is clunking again)

I went online to factorychyslerparts.com looking for that plate above the shock mount.
They list it twice for my JCG, but only for vehicles without SES - road leveling suspension

So my theory is and remember its only a theory.

Is that both your Monroe and the Chrysler shocks are just regular shocks.
Thus maybe the reason for the difference in shafts you mention, the upper shock mount plate and why the bushings didn't fit on either.

Now I'm not trying to mean, but only trying to save some confusion here.
I'm very happy if your fix works for you and everybody with that type of shock mount that tries your fix.

My JGC has both sale codes SDA and SES, and has the noisy and rough riding self leveling shocks which I thought were only installed as part of the towing package.
So I'm hoping this latest TSB will at least fix the clunking noise on my unit once and for all!

Now I ordered mine a few days after the TSB was released and like Mcdenny.
The bushings are backordered like crazy, and my dealer parts guys has no idea when the parts will be in.
Will update as parts come available.

Sorry and thanks


IMG_0768.jpg
IMG_0769.jpg
__________________
Reply With Quote
  #298  
Old 08-04-2014, 06:21 AM
Member
My Jeep: 2012 5.7L WK2
 
Join Date: Sep 2012
Location: North
Posts: 42
Thanks: 2
Thanked 0 Times in 0 Posts
Rep Power: 860
Flippo is on a distinguished road
Re: Rearend or rear suspension clunk/creak

After some cage rattling and some heart to heart conversations with Jeep's Resolution Team I was able to get the parts expedited. They were installed Saturday. The ride is much much better. The clunking is gone. (at least for now). If this actually holds up I will consider my vehicle repaired. If it does not hold up I will never ever by another Jeep product.
__________________
Reply With Quote
  #299  
Old 08-04-2014, 07:44 PM
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Jun 2012
Location: SE Michigan
Posts: 102
Thanks: 8
Thanked 4 Times in 4 Posts
Rep Power: 1027
Mcdenny is on a distinguished road
Re: Rearend or rear suspension clunk/creak

Quote:
Originally Posted by Flippo View Post
After some cage rattling and some heart to heart conversations with Jeep's Resolution Team I was able to get the parts expedited. They were installed Saturday. The ride is much much better. The clunking is gone. (at least for now). If this actually holds up I will consider my vehicle repaired. If it does not hold up I will never ever by another Jeep product.
Flippo, glad to hear it worked.

This fix couldn't have taken jeep engineering more than a couple of days to figure out once management decided it was worth assigning someone to figure it out.

Got my fingers crossed they will get the supply line filled soon. The replacement part number can be bought for $19 online so there can't be much in it.
__________________
Denny
2014 JGC Limited 4x4 V6, tow, sunroof, 8.4 AN
www.wanderingourway.wordpress.com
www.wolfeboats.com
Reply With Quote
  #300  
Old 08-06-2014, 06:25 PM
1st jeep's Avatar
Premium Member
My Jeep: 2014 3.6L WK2
 
Join Date: Jun 2013
Location: NC
Posts: 332
Thanks: 52
Thanked 8 Times in 8 Posts
Rep Power: 885
1st jeep is on a distinguished road
Re: Rearend or rear suspension clunk/creak

Took it in today for the the suspension TSB and a few other flashes. Like many ppl have mentioned...parts are on national back order. Service advisor told me he had others in front of me as well.

No ETA.


Sent from my iPhone using JeepGarage
__________________

__________________
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
A clunk in the front suspension... DARKGC Troubleshooting/Problems Discussion 13 07-30-2014 07:50 AM
2005 suspension clunk BIG-O Troubleshooting/Problems 37 07-23-2012 09:50 AM
Rear suspension Clunk? gokart508 Trouble Shooting/Problems/Service 1 08-29-2011 06:43 PM
Rear suspension noise Primerate Trouble Shooting/Problems/Service 6 08-26-2011 02:41 PM
Tsb 17-002-11 : Squeak and/or clunk noise coming from rear of vehicle J13ntv Trouble Shooting/Problems/Service 1 08-21-2011 11:23 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 05:31 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by Chrysler Group LLC.