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Old 11-04-2013, 09:08 AM
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Recall notices for instrument cluster

Did anybody got that yet? I'm talking about this: http://www.edmunds.com/car-news/2014...r-defects.html

Any insiders know when is that suposse to be mailed out?
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Old 11-04-2013, 09:32 AM
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Re: Recall notices for instrument cluster

Sometime this month.


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Old 11-04-2013, 10:38 PM
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Re: Recall notices for instrument cluster

I just had my instrument cluster go ape sh!* today. It went through and gave me all sorts of warnings like ABS, air suspension, park sense, etc and several lights stayed on. The speedometer also stopped working which was fun.
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Old 11-05-2013, 12:32 AM
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Re: Recall notices for instrument cluster

My jeep has had this problem 3 times already...I have been to service twice for the same problem...my nav/radio, etc. blacks out or freezes...The problem is still happening and I have since contacted Chrysler customer care for assistance...this is ridiculous.
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Old 11-05-2013, 07:42 AM
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Re: Recall notices for instrument cluster

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Originally Posted by 2011Laredo View Post

My jeep has had this problem 3 times already...I have been to service twice for the same problem...my nav/radio, etc. blacks out or freezes...The problem is still happening and I have since contacted Chrysler customer care for assistance...this is ridiculous.
Don't even bother with Chrysler Customer Service...useless as t**s on a bull. They should change their name to "Chrysler Lip Service".

Keep pounding on the dealership that sold you the vehicle, and if worse comes to worse, check the Lemon Laws in your state.
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Old 11-05-2013, 07:48 AM
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Re: Recall notices for instrument cluster

Since the fix is coming this month, why not relax and wait for the recall letter? Then you will get it fixed, save those extra trips to the dealer, and won't be making an unnecessary pest of yourself at the dealership.

They can't do anything until they get the software from Chrysler. Stamping your feet won't speed up the process.


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Old 11-05-2013, 07:56 AM
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Re: Recall notices for instrument cluster

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Originally Posted by bill_de View Post

Since the fix is coming this month, why not relax and wait for the recall letter? Then you will get it fixed, save those extra trips to the dealer, and won't be making an unnecessary pest of yourself at the dealership.
Do you think the dealership will give him a rental until the fix comes out? I certainly wouldn't be driving that vehicle in the condition it's in.
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Old 11-05-2013, 08:16 AM
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Re: Recall notices for instrument cluster

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Originally Posted by GCLimited View Post
Do you think the dealership will give him a rental until the fix comes out? I certainly wouldn't be driving that vehicle in the condition it's in.
The vehicle will be back to normal on its own. I had this happen twice and never stopped driving the vehicle.

Without the speedometer I just maintained my speed with the traffic flow. Aside from that, driving is normal. After a few starts the mil goes out, indicating it no longer recognizes a problem.

It's only a big deal if you let it be. But, you follow these threads carefully. You know how many people have reported this. And you know, except for the initial shock, it is not much of an issue.

I know that you like to stir the pot.


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Old 11-05-2013, 09:41 AM
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Since the recall states it effects 91k 2014 Grand Cherokees, I assume it is build date specific, as a lot more than that are on the road. The only thing I have an issue with my instr cluster is that a few times the analog speedo went blank. No going bonkers issue.
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Old 11-05-2013, 09:47 AM
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Re: Recall notices for instrument cluster

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Originally Posted by imcraz View Post
I just had my instrument cluster go ape sh!* today. It went through and gave me all sorts of warnings like ABS, air suspension, park sense, etc and several lights stayed on. The speedometer also stopped working which was fun.
Update - This morning only the check engine light came on and stayed on. Everything else seems to have calmed down. I took it to the dealership this morning so I'll see what kind of codes it is throwing. I also showed my service guy the article about the recall and he said he hasn't heard anything about it yet.
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Old 11-05-2013, 09:53 AM
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Re: Recall notices for instrument cluster

Of course they haven't heard anything about it..
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Old 11-05-2013, 09:59 AM
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Re: Recall notices for instrument cluster

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Originally Posted by imcraz View Post
Update - This morning only the check engine light came on and stayed on. Everything else seems to have calmed down. I took it to the dealership this morning so I'll see what kind of codes it is throwing. I also showed my service guy the article about the recall and he said he hasn't heard anything about it yet.
Likely it will throw a couple of pages of codes, all meaningless. They are being created by a software problem.

Before they figured it out, there were a couple of Star cases suggesting it was a loose ground or an abs sensor. The software for the abs module is part of the recall.

Hopefully your dealer will familiarize himself with what's going on before he does anything to your Jeep.

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