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Recall notices for instrument cluster

35K views 196 replies 52 participants last post by  jerryw1000 
#1 ·
#3 ·
I just had my instrument cluster go ape sh!* today. It went through and gave me all sorts of warnings like ABS, air suspension, park sense, etc and several lights stayed on. The speedometer also stopped working which was fun.
 
#10 ·
Update - This morning only the check engine light came on and stayed on. Everything else seems to have calmed down. I took it to the dealership this morning so I'll see what kind of codes it is throwing. I also showed my service guy the article about the recall and he said he hasn't heard anything about it yet.
 
#4 ·
My jeep has had this problem 3 times already...I have been to service twice for the same problem...my nav/radio, etc. blacks out or freezes...The problem is still happening and I have since contacted Chrysler customer care for assistance...this is ridiculous.
 
#5 ·
Don't even bother with Chrysler Customer Service...useless as t**s on a bull. They should change their name to "Chrysler Lip Service".

Keep pounding on the dealership that sold you the vehicle, and if worse comes to worse, check the Lemon Laws in your state.
 
#6 ·
Since the fix is coming this month, why not relax and wait for the recall letter? Then you will get it fixed, save those extra trips to the dealer, and won't be making an unnecessary pest of yourself at the dealership.

They can't do anything until they get the software from Chrysler. Stamping your feet won't speed up the process.


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#7 ·
Since the fix is coming this month, why not relax and wait for the recall letter? Then you will get it fixed, save those extra trips to the dealer, and won't be making an unnecessary pest of yourself at the dealership.
Do you think the dealership will give him a rental until the fix comes out? I certainly wouldn't be driving that vehicle in the condition it's in.
 
#9 · (Edited)
Since the recall states it effects 91k 2014 Grand Cherokees, I assume it is build date specific, as a lot more than that are on the road. The only thing I have an issue with my instr cluster is that a few times the analog speedo went blank. No going bonkers issue.
 
#30 ·
Wierd, mine did the xmas tree twice in the first couple hundred miles, but for reasons I fail to understand at all, has behaved itself for over 7500 miles.

Battery reset cured the first instance. Shut off driver door open/close and 5 minutes cured the second except for the MIL that since it wasn't blinking was left to turn itself off within a day's driving.
 
#13 ·
They can't do anything until they get the software from Chrysler. Stamping your feet won't speed up the process.


My dealership already received the "update" which is why I took it in last week. I am still having the same problem...
 
#14 ·
Are you sure your dealer didn't do the uConnect update? Check your invoice. If so, it has nothing to do with your problem.

I was talking to my service manager last week while I was in for something else. He was aware of the problem having had a couple of customers that experienced it. He checked to see if anything came in yet from Jeep ... Nada.


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#17 ·
Yes bill de it was the specific update to correct my problem. Do you honestly think I would have brought the vehicle in if it wasn't. I have much better things to do with my time than sit at the sh!t hole of a dealership.

The service manager even read the update word for word to me to prove it was going to correct my problem.
 
#23 ·
I realize it's a different problem. Guess I was just jumping on the bandwagon of problems associated with the newest jeep.

Like previously stated, my dealership stated they received the most recent update...this was last week. Now your saying there is a newer update...oh well guess this will be the norm for my 3 year lease.
 
#24 ·
The next one will be an actual recall, but not for all vehicles. It will have nothing to do with radios.

As for radio problems, a number have had to be replaced when the updates didn't solve the problem.
 
#31 ·
#32 ·
This latest recall appears to be an expansion of what was previously reported. Now Chrysler is also stating that the problem is due to lose alternator ground cables and they will be checking that along with the software updates.

Jeep recalls 92k Grand Cherokee SUVs over electrical issue - Autoblog
From the article above:

According to the National Highway Traffic Safety Administration, Chrysler is recalling 91,559 Jeep Grand Cherokee SUVs from the 2014 model year due to some serious electrical issues. All of the affected models were built between January 8 and August 20, 2013.

Since mine was built in July, it looks like I'll be scheduling a trip to the dealer later this month when I get the recall. I haven't seen the issue, but it's important to me that this fix is applied before the snow flies. After all, it's possible that the problem exists without me knowing about it...
 
#35 ·
My moparowner connect states I have a recall on my jeep for the instrument cluster and I should contact my dealer. Was off work today so thought it would be a good opportunity to get this taken care of. Thought id try a different local dealer this time and that dealer told me that he heard rumors of the recall but "we have not received the parts and software for the instrument cluster update" Not sure why some dealers would have the software and why some would not. All so not sure what parts he is talking about as the recall says no parts needed. What don't they have a wrench to tighten the nut to the ground cable?
 
#36 ·
My moparowner connect states I have a recall on my jeep for the instrument cluster and I should contact my dealer. Was off work today so thought it would be a good opportunity to get this taken care of. Thought id try a different local dealer this time and that dealer told me that he heard rumors of the recall but "we have not received the parts and software for the instrument cluster update" Not sure why some dealers would have the software and why some would not. All so not sure what parts he is talking about as the recall says no parts needed. What don't they have a wrench to tighten the nut to the ground cable?

There are no parts. That's just another way of saying that he doesn't know what's going on. The dealers do not have the update yet, but from what I understand it should be this month.
 
#38 ·
With the complexity of all the software updates, why would anybody want to be first?

I think I'll wait 'til I get the letter, or until Willx has had a chance to take a look see at how successful it is.


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#39 ·
With the complexity of all the software updates, why would anybody want to be first?

I think I'll wait 'til I get the letter, or until Willx has had a chance to take a look see at how successful it is.


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Well Bill I agree and I don't necessarily want to be first but I was off work today so it was convenient for me to do it today rather than screw around with it during the work week and insane traffic.
 
#43 ·
I see the recall on my ownerconnect page was well, but I expected as much as mine was in the date range that was part of the announcement.

I understand the hesitation towards applying this update as the fix for the transmission shifting has gone through a number of iterations. However, I would think that an ABS and traction control update would have been thoroughly tested before being released.

.
 
#48 ·
Yesterday at the dealership in Huntington Beach, I mentioned the upcoming recall. The service counter guy told me that a woman has just come in for a flakey cluster after she got a ticket because of it.

I read the documents on file with the government, and Chrysler has been working on this issue since April.
 
#83 ·
That, April, sounds about right. I dunno if Jeep had spread info about a possible loose ground, but the first time it happened in June, my tech noted that the ground was moveable so he tightened it and put some sort of loctite on it.

It happened one more time since.

Wonder what the story was in Huntington Beach?
Caught speeding due to not paying attention to traffic around?
 
#52 ·
With some possible exceptions, medical bills for driver's and passengers are covered under "no fault". It means what it says, it doesn't matter who is at fault.

Recovery for pain and suffering from the manufacturer might be compromised if you knowingly used a car with a faulty air bag, brakes, etc.

Of course that is just my opinion, based on 20 plus years as an insurance adjuster.


Why do you keep looking for ways to make a mountain out of a mole hill? Everybody knows your position. The only thing you forgot to mention in this post is lemon law. :D


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#53 ·
Why do you keep looking for ways to make a mountain out of a mole hill? Everybody knows your position. The only thing you forgot to mention in this post is lemon law. :D
I'm not really...someone challenged my position, and I defended it, that's all. I don't care what he thinks of my position personally.

I also don't care if someone wants to risk their own safety if their vehicle is not operating properly, but I would care if it were to risk MY safety or help drive up the cost of MY insurance.

It's all about taking responsibility for your own actions, be it from an irresponsible owner, or even Chrysler for releasing a product that's not ready yet.

;)
 
#54 ·
One more thought on the subject. If NHTSA thought that there was a real, immediate danger, they would do what they did in 2001.

The newly introduced Chevy Trailblazer was found to have a bad bolt in the suspension. The announcements were made on tv, radio and print. "If you own a Trailblazer stop driving it now. Call 800 xxx-xxxx and General Motors will have the vehicle towed"

In the case of this Jeep recall, they announced a month in advance that you would be getting a letter 'next month'. If there was a real danger, NHTSA would have insisted on a stronger response.

But, maybe Chicken Little is correct an the sky really is falling. :lol:

Seriously, do whatever makes you feel safe.


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