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  #109  
Old 07-02-2012, 09:44 PM
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Re: Remote Start Climate Control

Obviously not, my dealer told me today that Jeep said that this is "normal operation". Service advisor and mechanic seemed puzzled by the response especially after I asked how its a Remote Start Climate Control system but it doesn't cool the inside of the car down.

I plan on calling the corporate number tomorrow, I really can't believe the fact that they can say its normal operation.

Quote:
Originally Posted by 2012 Summit View Post
I have been thinking the same thing as you, MaryGarri. I also think that, at this point in time, Chrysler must be more aware of this problem than they lead on to be. Perhaps they now figured out the re-flash (2012sxt) will solve the problem. There are several Star cases related to this concern. Obviously, the re-flash must be cheaper than parts replacement.
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  #110  
Old 07-03-2012, 05:49 AM
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Re: Remote Start Climate Control

Quote:
Originally Posted by JeepMonster View Post
Obviously not, my dealer told me today that Jeep said that this is "normal operation". Service advisor and mechanic seemed puzzled by the response especially after I asked how its a Remote Start Climate Control system but it doesn't cool the inside of the car down.

I plan on calling the corporate number tomorrow, I really can't believe the fact that they can say its normal operation.
Obviously, I agree the A-C and/or heat should operate with remote start.

The Remote Start Comfort System only activates the ventilated seats, or heated seats/heated steering wheel depending on ambient temperature. Based on this, they can say the A-C operation is normal if they choose to want to handle it that way. I still tend to think Chrysler is more aware of the problem than they admit.

From The Owners Manual:

Remote Start Comfort Systems — If Equipped
When remote start is activated, the heated steering
wheel, and driver heated seat features will automatically
turn on in cold weather. In warm weather, the driver
vented seat feature will automatically turn on when the
remote start is activated. These features will stay on
through the duration of remote start or until the ignition
switch is turned to the ON/RUN position.
The Remote Start Comfort System can be activated and
deactivated through the Electronic Vehicle Information
Center (EVIC). For more information on Remote Start
Comfort System operation refer to “Electronic Vehicle Information
Center (EVIC)/Customer-Programmable Features
(SETUP)” in “Understanding Your Instrument Panel”.

It doesn't say anything about A-C operation....
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  #111  
Old 07-03-2012, 09:40 AM
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Re: Remote Start Climate Control

got this notice today! My remote start is still not acting right even after the reflash of all things computery... Its a good sign I guess that I am not going crazy...and that there is a problem
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
All,

A software update to the HVAC module is being worked on at this time. Below is the bulletin regarding the issue. I will post it here when the update is released.

Release Date: 06/25/2012
Symptom/Vehicle Issue: No A/C Operation When Using Remote Starting System

Diagnosis:
Customer may complain of no A/C cooling when using the remote starting system. This is most noticed on vehicles equipped with ATC system. This concern will be resolved with a software update to the HVAC control module. Estimated availability of software update is 08/13/2012.
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  #112  
Old 07-03-2012, 09:43 AM
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Re: Remote Start Climate Control

Quote:
Originally Posted by 2012 Summit View Post
Obviously, I agree the A-C and/or heat should operate with remote start.

The Remote Start Comfort System only activates the ventilated seats, or heated seats/heated steering wheel depending on ambient temperature. Based on this, they can say the A-C operation is normal if they choose to want to handle it that way. I still tend to think Chrysler is more aware of the problem than they admit.

From The Owners Manual:

Remote Start Comfort Systems — If Equipped
When remote start is activated, the heated steering
wheel, and driver heated seat features will automatically
turn on in cold weather. In warm weather, the driver
vented seat feature will automatically turn on when the
remote start is activated. These features will stay on
through the duration of remote start or until the ignition
switch is turned to the ON/RUN position.
The Remote Start Comfort System can be activated and
deactivated through the Electronic Vehicle Information
Center (EVIC). For more information on Remote Start
Comfort System operation refer to “Electronic Vehicle Information
Center (EVIC)/Customer-Programmable Features
(SETUP)” in “Understanding Your Instrument Panel”.

It doesn't say anything about A-C operation....

and this is only referring to the comfort systems part of the remote start...not the remote start hvac controls themselves. If you do not have heated seats/sterring wheel and or cooling seats then you will not even have this option on your on board computer list. I have remote start without these heated/cooled seats and there is no comforts system option for me. the ac control should be automatically controlled from the remote start system based on temp reading of thermometer. it blows ac when temp is hot and blows heat when temp is cold..however it is not working properly for many of us
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  #113  
Old 07-03-2012, 10:12 AM
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Re: Remote Start Climate Control

Quote:
Originally Posted by 2012sxt View Post
and this is only referring to the comfort systems part of the remote start...not the remote start hvac controls themselves. If you do not have heated seats/sterring wheel and or cooling seats then you will not even have this option on your on board computer list. I have remote start without these heated/cooled seats and there is no comforts system option for me. the ac control should be automatically controlled from the remote start system based on temp reading of thermometer. it blows ac when temp is hot and blows heat when temp is cold..however it is not working properly for many of us
I don't have the comfort system on mine like yours, just remote start that came with the All Weather Group.
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  #114  
Old 07-03-2012, 12:29 PM
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Re: Remote Start Climate Control

Quote:
Originally Posted by 2012sxt View Post
and this is only referring to the comfort systems part of the remote start...not the remote start hvac controls themselves. If you do not have heated seats/sterring wheel and or cooling seats then you will not even have this option on your on board computer list. I have remote start without these heated/cooled seats and there is no comforts system option for me. the ac control should be automatically controlled from the remote start system based on temp reading of thermometer. it blows ac when temp is hot and blows heat when temp is cold..however it is not working properly for many of us
My response was to JeepMonster explaining that "remote comfort system" does not activate the A-C/Heat.

The A-C should run upon remote start as long as you left the climate control either in auto mode or with A-C on the last time you shut off the engine.
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  #115  
Old 07-03-2012, 01:09 PM
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Re: Remote Start Climate Control

My AC will come on with remote start only if I had left the AC on (manual mode) when I parked it. In auto mode, it will not come on until I touch the drivers door handle for keyless entry. With the 95-100 deg F temps here the past week, I have had ample opportunity to check this out.
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  #116  
Old 07-03-2012, 02:40 PM
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Re: Remote Start Climate Control

I gotcha. I called Jeep this afternoon and now I'm just waiting to be contacted by a case manager.

Quote:
Originally Posted by 2012 Summit View Post
My response was to JeepMonster explaining that "remote comfort system" does not activate the A-C/Heat.

The A-C should run upon remote start as long as you left the climate control either in auto mode or with A-C on the last time you shut off the engine.
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  #117  
Old 07-03-2012, 03:23 PM
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Re: Remote Start Climate Control

Quote:
Originally Posted by 2012sxt View Post
got this notice today! My remote start is still not acting right even after the reflash of all things computery... Its a good sign I guess that I am not going crazy...and that there is a problem
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
All,

A software update to the HVAC module is being worked on at this time. Below is the bulletin regarding the issue. I will post it here when the update is released.

Release Date: 06/25/2012
Symptom/Vehicle Issue: No A/C Operation When Using Remote Starting System

Diagnosis:
Customer may complain of no A/C cooling when using the remote starting system. This is most noticed on vehicles equipped with ATC system. This concern will be resolved with a software update to the HVAC control module. Estimated availability of software update is 08/13/2012.
How bout that. I had a feeling Chrysler knew more than they were telling us. Like I said earlier, I'm still thinking the re-flash must be cheaper than parts replacement.The TIPM replacement solved my remote start A-C problems along with the remote start comfort system issues I was having. There was no re-flash and/or replacement of the HVAC Control involved in the repair of my vehicle.
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  #118  
Old 07-03-2012, 04:12 PM
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Re: Remote Start Climate Control

Well, that's good news! Although I was hoping Chrysler had begun putting us off because a software solution was near, I was afraid it would turn into an endless wait. I agree, 2012 Summit, this is obviously cheaper than replacing everyone's TIPM, and I don't mind waiting when I know a fix really is on the way. Sure would be nice if it were working right now with temps consistently above 100 degrees these days, though!
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  #119  
Old 07-03-2012, 05:14 PM
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Re: Remote Start Climate Control

Y'all got me curious and so I used the remote start this morning for the first time. Worked as advertised with the A/C blowing cold air and the interior cool when I entered the vehicle.

Glad to know there is a TSB for those with the problem.
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  #120  
Old 07-03-2012, 05:35 PM
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Re: Remote Start Climate Control

SXT, how did you get this notice and was it from your dealer?

Quote:
Originally Posted by 2012sxt View Post
got this notice today! My remote start is still not acting right even after the reflash of all things computery... Its a good sign I guess that I am not going crazy...and that there is a problem
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
All,

A software update to the HVAC module is being worked on at this time. Below is the bulletin regarding the issue. I will post it here when the update is released.

Release Date: 06/25/2012
Symptom/Vehicle Issue: No A/C Operation When Using Remote Starting System

Diagnosis:
Customer may complain of no A/C cooling when using the remote starting system. This is most noticed on vehicles equipped with ATC system. This concern will be resolved with a software update to the HVAC control module. Estimated availability of software update is 08/13/2012.
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