Reporting Warranty Issues
Just wanted to vent a bit about dealer attitudes...
Took my GC in for service yesterday (have 33K miles) and I had a list of items to check, mainly stuff that was minor that could wait until a service visit. The dealer did have a technician go out with me for a 30 minute test drive to duplicate the issues and many of them could not be duplicated but a few could. I told the service advisor that I wanted them to be noted so I could get them covered under warranty if they became issues and the attitude was that they didn't want to do that because "every customer would come in just before the warranty expired with issues".
While I can understand that issues that cannot be seen may not really exist, if there is an issue that needs to be watched (one example in my case is a hum/whine at highway speeds that the tech did hear on the test drive) that the issue should be covered under warranty even after the vehicle goes over the mileage limit.
In my case I have the Lifetime Max Care service contract so the real difference in cost is the service contract deductible, but the dealer should say that they will at least try to get approval for the repair and maybe say that they would like to cover it but that Chrysler may have issues.
Note to dealer service departments...if a customer is trying to get an issue covered under warranty don't just get adversarial with them, we are not trying to rip you or Chrysler off, we are just trying to get what we believe we are entitled to under the warranty terms (which we DO pay for as part of the overall vehicle price). Also please note that the vast majority of customers would love to not have to bring my vehicle in for ANY repairs regardless of who pays for them.