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Old 02-08-2014, 04:28 PM
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Angry Service ACC/FCW Warning on 2014 Jeep Grand Cherokee

I purchased a new 2014 Jeep Grand Cherokee Overland on January 9, 2014 and put at most 300 miles on it. The cruise control will not resume after setting it and applying the brakes and then resuming the set speed. It does not matter whether it is in the ACC (adaptive cruise control), FCW (forward crash warning), or normal fixed speed cruise control mode. I get a message in the EVIC (electronic vehicle information center) that says "ACC/FCW Unavailable Service Required" or "Cruise/FCW Unavailable Service Required". I brought it back to the Jeep authorized dealership service department where I purchased it, on January 27th at 10 am. They still have it today, 12 days later (9 business days later). They have not been able to figure out how to fix it, even though this identical issue is addressed in several different areas in the Owners Manual. One example is on page 219 of the manual that says, "If the system turns off, and the EVIC displays: *ACC/FCW Unavailable Service Required *Cruise/FCW Unavailable Service Required. This indicates there is an internal system fault. Although the vehicle is still drivable under normal conditions, have the system checked by an authorized dealer. I can only throw my arms up in total frustration!!! Does anybody out there know what the fix for this issue is?
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Old 02-17-2014, 01:15 PM
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Mine is doing this too. did they get your problem resolved? What was the fix?
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Old 02-17-2014, 01:28 PM
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Re: Service ACC/FCW Warning on 2014 Jeep Grand Cherokee

I believe there is a tsb for this
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Old 02-17-2014, 01:31 PM
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I sure hope so. At first I thought red didn't work with the acc. Then I found it didn't work with reg cruise.
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Old 02-17-2014, 01:33 PM
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Re: Service ACC/FCW Warning on 2014 Jeep Grand Cherokee

Call Jeep's customer support and get a case open. By doing so you'll essentially get Jeep's engineers/technical support involved supporting the dealer to address - this assumes that the dealer is not already working "closely" with Jeep to diagnose.
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Old 02-17-2014, 04:09 PM
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Re: Service ACC/FCW Warning on 2014 Jeep Grand Cherokee

The fix was to replace the steering wheel with a new steering wheel along with a new SCCM. I do not know what an SCCM is, but the resume feature functions normally again.
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Old 02-17-2014, 04:13 PM
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Glad to hear a fix but I hate the thought of my 1 week old jeep going in for such a swap. Again glad they have a fix! Thanks for the feedback.
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Old 06-15-2014, 07:46 AM
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Re: Service ACC/FCW Warning on 2014 Jeep Grand Cherokee

I'm having the same problem as well on my 2014 GC overland.. I have made a booking at the dealer to get this looked at. Once this message disappears, I get another message saying "Service Air Suspension System"
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Old 06-19-2014, 04:13 PM
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Re: Service ACC/FCW Warning on 2014 Jeep Grand Cherokee

I have a Summit that now is almost one year old and have been getting a slew of error messages including the one you describe for the past week. It has been to the dealer two times in the past week and is there again today. There is another forum that describes the fix as a replacement of the ORC module which interfaces with almost everything....
Hopefully I will be able to report this as a fix for my issues....but suggest that to the dealer...
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Old 07-11-2014, 08:22 PM
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Re: Service ACC/FCW Warning on 2014 Jeep Grand Cherokee

Finally had the ORC module replaced in mine today.....and so far....no more error messages.....the service manager said that it was a "known issue" and he had replaced a number of ORC modules to correct these error messages....
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Old 09-08-2014, 03:09 PM
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Re: Service ACC/FCW Warning on 2014 Jeep Grand Cherokee

Dealer replaced the switch on mine. It works better, but I still get the error message randomly. I took it in to show them the problem (i had to schedule for this) and they saw it.

I went back today for them to work on it and they presented me with a star case number s1408000255 stating that it functions as designed. You have to push squarely in the center of the button, firmly, to make the two contacts in the button work. If you only hit one contact the system disengages. Thinking they should have included a hammer to make sure the strike pattern was sufficiently forceful and even to allow the resume function to work..
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Old 09-14-2014, 10:31 PM
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Re: Service ACC/FCW Warning on 2014 Jeep Grand Cherokee

Quote:
Originally Posted by jp6544 View Post
Dealer replaced the switch on mine. It works better, but I still get the error message randomly. I took it in to show them the problem (i had to schedule for this) and they saw it.

I went back today for them to work on it and they presented me with a star case number s1408000255 stating that it functions as designed. You have to push squarely in the center of the button, firmly, to make the two contacts in the button work. If you only hit one contact the system disengages. Thinking they should have included a hammer to make sure the strike pattern was sufficiently forceful and even to allow the resume function to work..
Same here, they replaced the switch. It does work better but I still occasionally get the error unless I press square. Seems like a cheap excuse. I've posted my fair share of complaints lately. The vehicle is very nice in design and capability, just poorly executed.

I also own late model ford, chevy, and a 2012 Durango. I don't have to make excuses or delicately touch controls in those. They just work. End Rant
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