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  #13  
Old 02-11-2015, 12:02 PM
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Re: "service air suspension" - 2011 Overland

Because I needed the Jeep, I used it for work and a post work trip for a personal event. I do not have the luxury of driving a "different" car during the winter...

So, I parked the jeep in the lot for where I was going (Hockey) and came back to my jeep in an interesting configuration where both right wheels were in the DOWN position, and both left wheels were in the "auto" position.

Since it was cold, I hit the auto start to get the cabin toasty, so I could hear the (new) compressor running continuously.

Drove home (20 minutes) and on the way home got an error "air suspension system cooling down, please wait" .... which is new, and I was not changing any settings.

Pulled in the drive way and got my hockey gear out of the back, walked by the car into the garage and I could hear an air leak sounding from the right front of the car (ironically, where the compressor and valve block are located).

Woke up bright and early to bring this car back to the dealer. Got it there, parked it, checked in for service and kind of pushed the adviser to "watch, while the vehicle sits there and has the right side (in view) lower down to lower than park mode.

Since the adviser is not a hobby-wrench type (like myself) ... nor is an engineer ... he just said something along the lines of "that doesn't seem right..." and finished logging me in for service.

That is where we stand as of now; car at dealership: problem not fixed despite being near $2k lighter in the wallet department.

On a side, I did get the chance to meet the tech who said: "any time this car goes on a lift ... make SURE that you disable the suspension. I don't care what Chrysler engineering says, or what conventional wisdom leads you to do..."

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  #14  
Old 02-12-2015, 12:34 AM
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Re: "service air suspension" - 2011 Overland

Quote:
Originally Posted by Robey5 View Post
Because I needed the Jeep, I used it for work and a post work trip for a personal event. I do not have the luxury of driving a "different" car during the winter...

So, I parked the jeep in the lot for where I was going (Hockey) and came back to my jeep in an interesting configuration where both right wheels were in the DOWN position, and both left wheels were in the "auto" position.

Since it was cold, I hit the auto start to get the cabin toasty, so I could hear the (new) compressor running continuously.

Drove home (20 minutes) and on the way home got an error "air suspension system cooling down, please wait" .... which is new, and I was not changing any settings.

Pulled in the drive way and got my hockey gear out of the back, walked by the car into the garage and I could hear an air leak sounding from the right front of the car (ironically, where the compressor and valve block are located).

Woke up bright and early to bring this car back to the dealer. Got it there, parked it, checked in for service and kind of pushed the adviser to "watch, while the vehicle sits there and has the right side (in view) lower down to lower than park mode.

Since the adviser is not a hobby-wrench type (like myself) ... nor is an engineer ... he just said something along the lines of "that doesn't seem right..." and finished logging me in for service.

That is where we stand as of now; car at dealership: problem not fixed despite being near $2k lighter in the wallet department.

On a side, I did get the chance to meet the tech who said: "any time this car goes on a lift ... make SURE that you disable the suspension. I don't care what Chrysler engineering says, or what conventional wisdom leads you to do..."

I would not be happy about this if they are charging 2K for a repair I would hope they would be sure about what the issue is. As far as filling the system with nitrogen there is a procedure for this and the compressor does need to be operating properly. Then need to fully inflate one air bag at a time using their hand held wi connect tool to fill the system. Just curious what dealer have you been using for this repair?
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  #15  
Old 02-12-2015, 11:50 AM
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Re: "service air suspension" - 2011 Overland

Dealer = Golling Chrysler Jeep in Bloomfield.

I got a call yesterday to tell me that the car was ready a bit after lunch.

At 3, I got a ride over to the dealer and got in the truck and went through the lifting procedures to make sure that this truck can hit all levels.


All seems OK at this point, as I have been watching the EVIC very closely as I drive it. In general, I keep the truck in Auto during the winter. I made sure that the sport mode worked correctly, as well as the park mode.

I will be watching how this system does this weekend, as this afternoon I am packing up and headed up into the frozen tundra of the UP - where we are supposed to get record low temps over the weekend.
Stay tuned ... I suppose...
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  #16  
Old 02-12-2015, 07:41 PM
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Re: "service air suspension" - 2011 Overland

Quote:
Originally Posted by Robey5 View Post
Dealer = Golling Chrysler Jeep in Bloomfield.

I got a call yesterday to tell me that the car was ready a bit after lunch.

At 3, I got a ride over to the dealer and got in the truck and went through the lifting procedures to make sure that this truck can hit all levels.


All seems OK at this point, as I have been watching the EVIC very closely as I drive it. In general, I keep the truck in Auto during the winter. I made sure that the sport mode worked correctly, as well as the park mode.

I will be watching how this system does this weekend, as this afternoon I am packing up and headed up into the frozen tundra of the UP - where we are supposed to get record low temps over the weekend.
Stay tuned ... I suppose...

They have an excellent service department in my experience probably the best in the area.
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  #17  
Old 02-13-2015, 10:49 AM
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Re: "service air suspension" - 2011 Overland

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Originally Posted by JeepingNet View Post
Anytime it is -20 I get the "service air suspension immediately" on start up and a couple of times the Jeep has refused to raise. Once the Jeep warms up everything is fine. Anyone else experience this?

Yes, my 2014 does the same thing. If the temp is below +10F - service air suspension immediately is displayed. Only does it if it is parked all day outside upon startup. Seems strange for a vehicle designed to traverse mountain roads. I don't recall warmth being expected at 8000 feet. To the dealer I go.




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  #18  
Old 02-16-2015, 02:55 PM
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Re: "service air suspension" - 2011 Overland

I agree that Golling has a decent rep in the area. I had to do a fair amount of vetting before I decided to take the jeep there.

I brought the jeep up to St Ignace over the weekend for a hockey tournament --- it seemed to do alright despite the verrrrry cold temperatures. I had to pay a LOT more than I believe that I should have for a repair this early in the vehicle's life.

I hope that reliability is not going to be questionable in the future -- for this reason I have decided to get the parts they pulled (the compressor and valve body) and I will look into retrofitting a different motor (possibly, if it is worth the work...) so that I will have an "extra" one laying around.

As a final word of note on this problem -- future trips to putting the vehicle in the air (jack or hoist) -- I will make sure that the suspension is disabled before it is on a hoist.
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Old 03-02-2015, 11:52 AM
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Re: "service air suspension" - 2011 Overland

I received the "service air suspension" message last week. It only displayed for a few seconds and then went away. Been driving it for a week or so with no issues. Should I leave well enough alone or take it to the dealer?
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  #20  
Old 03-03-2015, 08:32 AM
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Re: "service air suspension" - 2011 Overland

Our 2011 has had service air suspension errors a couple of times a year since we bought it. This year the air suspension comes on frequently and the compressor will run constantly. Some times it works all day, other days it cycles all the time. Took it to the dealer and they said the compressor has a short. It is under extended warranty so we are having it fixed. They did say the compressor is $1600, so I hope this doesn't happen again.
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Old 03-05-2015, 10:01 AM
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Re: "service air suspension" - 2011 Overland

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Originally Posted by Flocker View Post
I received the "service air suspension" message last week. It only displayed for a few seconds and then went away. Been driving it for a week or so with no issues. Should I leave well enough alone or take it to the dealer?
Took it into the Dealer yesterday. Apparently there was a flash update available to correct this. No charge.
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  #22  
Old 03-05-2015, 05:24 PM
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Re: "service air suspension" - 2011 Overland

Maybe it is just my "experience" but this QL system is very expensive to service (duh). So, I will continue to monitor it's performance as I continue to drive.

I am not real confident that SW flashes are going to make the problems of "service suspension..." that pop up go away -- even though that is one of the first repair suggestions that was thrown at me.

Because I am not so particularly fond of this system's reliability: I may start collecting parts from a Laredo and do a retro fit and figure out a way to bypass the system next time the compressor decides it is done.
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  #23  
Old 03-14-2015, 03:30 PM
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Re: "service air suspension" - 2011 Overland

See my post "Quadra Lift Suspension Failure" for my story
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  #24  
Old 03-27-2015, 07:06 AM
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Re: "service air suspension" - 2011 Overland

Ok, so I also took my 2011 Overland into the dealer for a wheel alignment and tire rotation / balancing. Never had issues with air-suspension up to that date and 40K miles other than the occasional "Air-Suspenion is Cooling Down" when I had been using it more than a few times in a row. They also performed a recall / service bulletin. Get it back and the next day come out of the house to find the front end dropped.

Has been in twice and they have replaced a valve and recharged and it is still acting up. It takes for ever to get up to the off-road positions and down to the entry/exit height.

I just ordered a 2015 Limited Eco-Diesel 4 x 4 with NAV, Sunroof, 20 inch wheels and Tow Group and no air-suspension...
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