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Old 11-17-2015, 11:08 AM
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Service ALTERNATIVES

Howdy, folks.
Im still in the process of researching my (near) future purchase of a WK2. So, yeah, Im just a wannabe....for now.

During the process of my voracious research....Im reading everything I can find here and elsewhere, attempting to make myself a vaguely informed consumer. Thank you all for your deliberate or inadvertent contributions to my knowledge base along this path.

I've read of the love for the JGC and the problems with the JGC.

And while I have not been compiling any sort of empirical chart to illustrate my findings, I have made a very clear observation along the way:

The most prevalent complaint about the folks experience with the Jeep Grand Cherokee......isnt about the Jeep.
The most prevalent complaint is about...the service.

It seems most folks rank their satisfaction with their jeep at about 8 out of 10....thats pretty good since most folks who drop that kind of coin tend to go out of their way to look for things to complain about..."you get what you pay for" works both ways, damnit! hahaha

And despite the apparent nit-pickery....most seem to be very happy.

Service, on the other hand, is a very clear counterbalance to this satisfaction. It seems that most of the commentary that I have read shows something in the neighborhood of a 4-5 out of 10. Ouch! That sort of dissatisfaction is bound to rub some stank off onto other aspects of consumer satisfaction.

Certainly it is easy to dismiss some of the service complaints with the fact that folks who seek service are already not happy jeepers. And fixing it "NOW" is never fast enough cuz sitting in service is already costing time which means "now" is already behind the curve. And "good as new" is never good enough since "new" is what got you to service in the first place. I get all of that and controlling for those fairly universal modifiers, I still see A LOT of service complaints.

So....finally I get to the point of the thread....

Since the factory warranty and the extended warranty DO NOT require service to be performed by the dealership...

I was wondering what ALTERNATE service options you folks have tried and found greater satisfaction from.

In other words...If the dealership is shitty....what is a better place to get the job done?

I know that options exist. What are they, and how do they score in your opinion(s)?

THX, all.

Happy trails,

V.

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  #2  
Old 11-17-2015, 11:45 AM
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Re: Service ALTERNATIVES

Quote:
Originally Posted by Vroooom View Post
Howdy, folks.
Im still in the process of researching my (near) future purchase of a WK2. So, yeah, Im just a wannabe....for now.

During the process of my voracious research....Im reading everything I can find here and elsewhere, attempting to make myself a vaguely informed consumer. Thank you all for your deliberate or inadvertent contributions to my knowledge base along this path.

I've read of the love for the JGC and the problems with the JGC.

And while I have not been compiling any sort of empirical chart to illustrate my findings, I have made a very clear observation along the way:

The most prevalent complaint about the folks experience with the Jeep Grand Cherokee......isnt about the Jeep.
The most prevalent complaint is about...the service.

It seems most folks rank their satisfaction with their jeep at about 8 out of 10....thats pretty good since most folks who drop that kind of coin tend to go out of their way to look for things to complain about..."you get what you pay for" works both ways, damnit! hahaha

And despite the apparent nit-pickery....most seem to be very happy.

Service, on the other hand, is a very clear counterbalance to this satisfaction. It seems that most of the commentary that I have read shows something in the neighborhood of a 4-5 out of 10. Ouch! That sort of dissatisfaction is bound to rub some stank off onto other aspects of consumer satisfaction.

Certainly it is easy to dismiss some of the service complaints with the fact that folks who seek service are already not happy jeepers. And fixing it "NOW" is never fast enough cuz sitting in service is already costing time which means "now" is already behind the curve. And "good as new" is never good enough since "new" is what got you to service in the first place. I get all of that and controlling for those fairly universal modifiers, I still see A LOT of service complaints.

So....finally I get to the point of the thread....

Since the factory warranty and the extended warranty DO NOT require service to be performed by the dealership...

I was wondering what ALTERNATE service options you folks have tried and found greater satisfaction from.

In other words...If the dealership is shitty....what is a better place to get the job done?

I know that options exist. What are they, and how do they score in your opinion(s)?

THX, all.

Happy trails,

V.
The routine maintenance does not have to be performed by Jeep but the warranty, extended service contract(assuming mopar)and recall work does. So we are fairly stuck with the dealer on those type items in the jeeps earlier years of life and beyond if you have the maxcare service contract. On this GC if you are a normal driver there isn't much scheduled maintenance prior to 100k other than oil changes, air filters and tire rotations. Since we seem to end up at the dealer for warranty which there is a fair amount of I think some people just let the dealer do the oil changes. I do my own oil changes because it saves me much time over taking it somewhere, and also knowing it was done correctly. I have a shop that I used to use for service beyond what I could do in my garage but don't really use them anymore concerning this jeep as I do the basic maintenance and I am bound to the dealer for warranty,recall work and extended service contract work when it gets to that point.


Edit: was just rereading what you wrote, I didn't realize independent shops could perform Jeep warranty and maxcare service contract work? is that stated some where? can independents access Chryslers software for module flashes and things like that? I was not aware of this
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Old 11-17-2015, 12:05 PM
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Re: Service ALTERNATIVES

Im not sure what the independants have access to .

However, I do know that factory warranty and extended warranty are not required to be performed by the Dealership (illegal requirement...at least in Texas).

I have had my ChryslerWarranty Lifetime Maxicare work done by and seamlessly honored by independent service shops for my JKU.

However, MOST of my service is done by the dealership because I apparently lucked-out and drew a dealership in my small town with competent and pleasant staff.

I also use them for their 3-fer synthetic oil change bundle deal. Sames me about $100 per year, but I agree waiting in their lobby for 2 hours to do what I could do in 20 minutes is tedious and would not be an option if I were not able to get my work done while I am sitting there next to granny watching the "Price is right" (vastly preferable to the inane prattling of whatever that morning talk show is that has the two women gossiping on national TV with occasional hints of something about "news").

Anyhow...warranty doesnt require the dealership.
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Old 11-17-2015, 01:16 PM
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Re: Service ALTERNATIVES

Quote:
Originally Posted by Vroooom View Post
Im not sure what the independants have access to .

However, I do know that factory warranty and extended warranty are not required to be performed by the Dealership (illegal requirement...at least in Texas).

I have had my ChryslerWarranty Lifetime Maxicare work done by and seamlessly honored by independent service shops for my JKU.

However, MOST of my service is done by the dealership because I apparently lucked-out and drew a dealership in my small town with competent and pleasant staff.

I also use them for their 3-fer synthetic oil change bundle deal. Sames me about $100 per year, but I agree waiting in their lobby for 2 hours to do what I could do in 20 minutes is tedious and would not be an option if I were not able to get my work done while I am sitting there next to granny watching the "Price is right" (vastly preferable to the inane prattling of whatever that morning talk show is that has the two women gossiping on national TV with occasional hints of something about "news").

Anyhow...warranty doesnt require the dealership.
Hmm is this some type of Texas exclusion lol?

I went back and checked the factory warranty paperwork on my 2014 GC and it states "Warranty service must be done by an authorized Chrysler, Dodge, Jeep or Ram dealer." The only deviance it gave is if you have to have work done in an emergency situation you can "request consideration" for reimbursement because of the emergency situation.

My mopar maxcare lifetime service contract stated that dealer needs to do the work but if you are not near a dealer you can have an independent shop do repairs but they must call mopar to have the repairs authorized prior to any work being performed. and then go through a reimbursement process.

So sounds like there are special circumstance allowances but for normal circumstances it needs to be the dealer. The maxcare does seem to open the door to using independents if you don't live in a reasonable driving distance to a dealer but you would still need to deal with mopar authorizing the repair to an independent which may not be as swift as was through the dealer.

believe me im not a fan of the jeep dealers but I don't see any reasonable ways to get around using them for warranty work, especially when 80% of the warranty work I have had done involves flashing modules, I have not seen any independents with ability to do that. Not saying they don't exist I have just never seen one that would do that they say take it back to the dealer.

Routine maintenance is a different story that can be done anywhere just need to document it.
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Old 11-17-2015, 01:21 PM
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Re: Service ALTERNATIVES

Seems to be a 'crap shoot' with dealers.

I've had good luck with my local dealer (Fury Motors in South St. Paul, MN) for myself and my brother-in-law.

Any question or complaint I have had was followed up by a phone call from the service manager directly.

Their waiting room is spacious, has satellite TV, bottled water, and Wi-Fi good enough for me to work via VPN when needed.

With that said....
Once you are out of warranty, it pays to learn about a good non-dealer mechanic in your area. Sometimes for large jobs (like complete brake service) they can provide a better price point with good aftermarket components than the dealer who has to use 'official' manufacturer parts.
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Old 11-17-2015, 04:45 PM
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Re: Service ALTERNATIVES

Quote:
Originally Posted by silvermax04 View Post
Hmm

is this some type of Texas exclusion lol?


I went back and checked the factory warranty paperwork on my 2014 GC and it states "Warranty service must be done by an authorized Chrysler, Dodge, Jeep or Ram dealer." The only deviance it gave is if you have to have work done in an emergency situation you can "request consideration" for reimbursement because of the emergency situation.

My mopar maxcare lifetime service contract stated that dealer needs to do the work but if you are not near a dealer you can have an independent shop do repairs but they must call mopar to have the repairs authorized prior to any work being performed. and then go through a reimbursement process.

So sounds like there are special circumstance allowances but for normal circumstances it needs to be the dealer. The maxcare does seem to open the door to using independents if you don't live in a reasonable driving distance to a dealer but you would still need to deal with mopar authorizing the repair to an independent which may not be as swift as was through the dealer.

believe me im not a fan of the jeep dealers but I don't see any reasonable ways to get around using them for warranty work, especially when 80% of the warranty work I have had done involves flashing modules, I have not seen any independents with ability to do that. Not saying they don't exist I have just never seen one that would do that they say take it back to the dealer.

Routine maintenance is a different story that can be done anywhere just need to document it.
Im not sure what to say other than I once stopped at an NTB to get my wheel balanced and alignment checked. While there, they pointed out that the right rear brake caliper had been dragging and those pads were significantly more worn than the left.

I told than that the pads were on me (wear item) but they could call ChryslerWarranty about the rotors. They did so, and came back to me and said that they were approved to replace the rotor. I said, "knock yourself out". And left them to it while I walked next door to the Jeep dealership and cruised their lot.

I would suspect that warranty coverage..any warranty..any provider...will always stipulate prior approval. Keeps anyone from operating under unfounded "assumptions" that something is covered...when it aint. (Gives them a chance to deny the claim before it starts).

I also assume that the warranty company coordinates with the service provider: "He is how much we are willing to pay for this job. Take it or tow it." Again, that's just my assumption.

In looking into the fine print a little more, I find that I was off-target a bit. It is SERVICE work that cannot be required to be done by the Dealership.

Just my experience.
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Old 11-17-2015, 09:29 PM
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Re: Service ALTERNATIVES

Quote:
Originally Posted by Todd3.6 View Post
Seems to be a 'crap shoot' with dealers

With that said....
Once you are out of warranty, it pays to learn about a good non-dealer mechanic in your area. Sometimes for large jobs (like complete brake service) they can provide a better price point with good aftermarket components than the dealer who has to use 'official' manufacturer parts.
Agreed! Depends on the dealer with FCA. My old dealer left a lot to be desired, and that's putting it nicely.
Went to a different dealership twenty minutes further away but worth the drive & so far so good.
Also- good advice for the out of warranty work.
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Old 12-24-2015, 03:20 PM
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Re: Service ALTERNATIVES

Back in 2010 I purchased a MY 2011 JGC from the Jeep dealer near my home and I also referred some friends ( all of whom purchased for over $200,000.00 in sales ) However when it came time for me to trade out this particular dealer tried to play me for 6 g's. I ended up buying ( ordering ) from a dealer further from my home thinking I will have it worked on at the dealer closer to me. Yeah right ...
I went in there last week to discuss the dip stick swap and to make an appointment for an oil change and the service guy tells me they would not work on my Jeep until I've had it for over 1 year since I did not purchase fro them and that they give preferential treatment to their customers first ...... BUT they would change the oil if I wanted them to
I asked " what do I do if something goes wrong " and he says " hopefully you have AAA....... So I was almost overjoyed when I read that other shops could do the fix, if only that was the case ......................

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Old 12-24-2015, 04:14 PM
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Re: Service ALTERNATIVES

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Originally Posted by jztbcz View Post
I went in there last week to discuss the dip stick swap and to make an appointment for an oil change and the service guy tells me they would not work on my Jeep until I've had it for over 1 year since I did not purchase fro them and that they give preferential treatment to their customers first ...... BUT they would change the oil if I wanted them to
I asked " what do I do if something goes wrong " and he says " hopefully you have AAA....... So I was almost overjoyed when I read that other shops could do the fix, if only that was the case ......................

Sounds like they've got their priorities back-asswards. They make more money on service than sales. Unless they're booked solid for weeks with cars they sold, that's nuts.
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Old 12-24-2015, 04:25 PM
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Re: Service ALTERNATIVES

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Sounds like they've got their priorities back-asswards. They make more money on service than sales. Unless they're booked solid for weeks with cars they sold, that's nuts.
-----------------------------------------------------------------------

I thought the same thing .... I'm hoping nothing breaks between now and May 2016 ... The worst part is, the dealer I bought / ordered it from won't even offer me my first oil change for free ( they sent me a coupon in the mail for 29-95 - up to 6 quarts ) ?????
I'm about to have the garage near me do the oil change after I get my new dipstick...
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Old 12-24-2015, 05:21 PM
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Re: Service ALTERNATIVES

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Originally Posted by jztbcz View Post
-----------------------------------------------------------------------

I thought the same thing .... I'm hoping nothing breaks between now and May 2016 ... The worst part is, the dealer I bought / ordered it from won't even offer me my first oil change for free ( they sent me a coupon in the mail for 29-95 - up to 6 quarts ) ?????
I'm about to have the garage near me do the oil change after I get my new dipstick...
LOL. Just do it yourself. It's easy.
A slim person probably wouldn't even need ramps.
I use ramps because I'm 6'3" and have wide shoulders so it would be hard for me to work under there without the front end up on ramps.

I usually allow myself an hour ONLY because I like to take my time.
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