Slammed by Consumer Reports, Fiat Chrysler quality chief resigns - Page 2 - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Trouble Shooting/Problems/Service

Join Jeep Garage Today
Closed Thread
 
Thread Tools Display Modes
 
  #13  
Old 11-03-2014, 09:18 AM
SnoFire's Avatar
The Negotiator
 
Join Date: Jun 2011
Location: Wisconsin
Posts: 5,064
Thanks: 70
Thanked 169 Times in 132 Posts
Rep Power: 391088
SnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond reputeSnoFire has a reputation beyond repute
Garage
Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

MSCA - If your Jeep is that bad, why wait until the 3yr warranty is up? Save yourself the trouble and dump it.

__________________
1997 Jeep Grand Cherokee Laredo Silver I6 - Sold
2001 Jeep Grand Cherokee Laredo Black 4.0 I6- Sold
2014 Jeep Grand Cherokee Limited Max Steel V6 - SOLD

2016 GMC Sierra 1500 Iridium Tungsten - Current
The Following 2 Users Say Thank You to SnoFire For This Useful Post:
Sponsored Links
Advertisement
 
  #14  
Old 11-03-2014, 10:43 AM
Hitchhiking
 
Join Date: Jul 2010
Posts: 876
Thanks: 2
Thanked 14 Times in 14 Posts
Rep Power: 0
MSCA is on a distinguished road
Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by SnoFire View Post
MSCA - If your Jeep is that bad, why wait until the 3yr warranty is up? Save yourself the trouble and dump it.
Actually, I'm considering doing just that. Unfortunately, I think I'd take the biggest financial hit by dumping it right away, as the depreciation would be a killer. Still though, I might just keep it through the winter and then get something else once spring arrives. Or I'll keep it for three years, since it's under warranty and I don't have to pay a dime to keep fixing it (or have them TRY to fix it, lol) and then dump it. Three years of depreciation might be easier to swallow than just dumping a brand new 2015 vehicle right away. As I'm sure you know, depreciation is greatest at the beginning and then the curve begins to level out.

Or....if by some act of God, they are able to fix it, I'll probably keep it for three years and then dump it for sure because I don't trust this vehicle to be reliable without having a warranty.
  #15  
Old 11-03-2014, 10:45 AM
Hitchhiking
 
Join Date: Jul 2010
Posts: 876
Thanks: 2
Thanked 14 Times in 14 Posts
Rep Power: 0
MSCA is on a distinguished road
Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by macfan View Post
I see you have an attitude so all I am going to say is that I wish you the best.

You'd have an attitude too if you spent your hard earned money on a new Jeep that doesn't shift properly and that nobody can figure out how to fix.
  #16  
Old 11-03-2014, 12:03 PM
Senior Member
My Jeep: 2014 5.7L WK2
 
Join Date: Nov 2010
Posts: 1,337
Thanks: 1
Thanked 46 Times in 41 Posts
Rep Power: 4128
jp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond repute
Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by GCLimited View Post
He has an "attitude" because he expects his $50,000 vehicle to work properly?



I TOTALLY feel MSCA's frustration because I too have been dealing with issues concerning my later build 2014 Overland V6 (as well MANY issues with my first POS 2014 Limited V6 I got rid of for the Overland). My transmission STILL shifts rough in the lower gears, I have vibrations in the steering wheel at highway speeds, and I'm STILL working with Chrysler Customer Care trying to find a dealership in my area who will perform the warranty work and offer a loaner.

I've owned MANY new vehicles from different manufacturers in my days, and dealing with Chrysler/Jeep dealerships has been by FAR the worst. I too will be unloading my 2014 GC when the 3 year warranty expires.

Tired of this shit.
Trade it in for a 2015 Overland.
  #17  
Old 11-03-2014, 12:07 PM
Hitchhiking
 
Join Date: Jul 2010
Posts: 876
Thanks: 2
Thanked 14 Times in 14 Posts
Rep Power: 0
MSCA is on a distinguished road
Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by jp467 View Post
Trade it in for a 2015 Overland.
That's what I have...and it doesn't seem to be much better than his 2014 Overland...or his 2014 Limited before that. Actually, if he traded his 2014 Overland for a 2015 Overland, I'd think he must be a glutton for punishment. You'd think someone would learn after the first two and not even consider a third.
  #18  
Old 11-03-2014, 12:13 PM
macfan's Avatar
Member
My Jeep: 2014 3.2L KL
 
Join Date: Oct 2013
Location: Fenton, Michigan USA
Posts: 608
Thanks: 130
Thanked 92 Times in 77 Posts
Rep Power: 5957
macfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond reputemacfan has a reputation beyond repute
Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by GCLimited View Post
I'm working with Chrysler Customer Care trying to find a dealership in my area who will perform the warranty work and offer a loaner.

Unless you purchased the Max Care Service Contract no Chrysler dealership is required to offer a loaner vehicle regardless of what you paid for the vehicle. I know some do anyway but it is strictly a courtesy/sales incentive and again not required by Chrysler. You should have known this before you bought a Chrysler product.
  #19  
Old 11-03-2014, 01:07 PM
Hitchhiking
 
Join Date: Jul 2010
Posts: 876
Thanks: 2
Thanked 14 Times in 14 Posts
Rep Power: 0
MSCA is on a distinguished road
Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by macfan View Post
Unless you purchased the Max Care Service Contract no Chrysler dealership is required to offer a loaner vehicle regardless of what you paid for the vehicle. I know some do anyway but it is strictly a courtesy/sales incentive and again not required by Chrysler. You should have known this before you bought a Chrysler product.
Yet another reason to avoid Chrysler products. I guess they figure loaner cars could potentially bankrupt them, considering how often their vehicles come back for repairs while still within the warranty period.

Seriously though, you sound like a broken record....should have known this, should have know that. Newsflash--you're not telling anyone anything new. I knew that Jeep isn't among the most reliable brands. I knew that loaner vehicles aren't required (although I haven't complained about that at all, I still knew it), and I also know that it's possible that I could have been lucky enough to get a "good" one that works properly. Don't get me wrong---you take a chance with ANY vehicle you buy, even a Japanese vehicle. But the odds of getting a good JGC seem to be much lower than getting a good vehicle from a Japanese brand, for example. I took a gamble and I lost this time. Next time, I'll increase my odds by going with a far more reliable brand. Hell, if I really wanted crappy odds, I could have purchase a Land Rover product!
  #20  
Old 11-03-2014, 01:07 PM
Senior Member
My Jeep: 2014 5.7L WK2
 
Join Date: Nov 2010
Posts: 1,337
Thanks: 1
Thanked 46 Times in 41 Posts
Rep Power: 4128
jp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond reputejp467 has a reputation beyond repute
Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by MSCA View Post
That's what I have...and it doesn't seem to be much better than his 2014 Overland...or his 2014 Limited before that. Actually, if he traded his 2014 Overland for a 2015 Overland, I'd think he must be a glutton for punishment. You'd think someone would learn after the first two and not even consider a third.
How would you know how much better it is? Have you driven his 2014? I don't think you can tell how it drives from what someone posts on a forum.
  #21  
Old 11-03-2014, 01:13 PM
Hitchhiking
 
Join Date: Jul 2010
Posts: 876
Thanks: 2
Thanked 14 Times in 14 Posts
Rep Power: 0
MSCA is on a distinguished road
Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by jp467 View Post
How would you know how much better it is? Have you driven his 2014? I don't think you can tell how it drives from what someone posts on a forum.

LOL, seriously? Are you just trying to be argumentative? I've read his posts. His 2014 Limited was a nightmare. So much so that he decided to dump it (and lose money) for a later build 2014 model, in the hope that they would have sorted out the issues. I'm sure he was also thinking that he'd have better "luck" and not get two problem vehicles in a row.

So yeah, I'm fairly confident in saying that about his 2014 Limited had some issues...
  #22  
Old 11-03-2014, 01:14 PM
GCLimited's Avatar
Senior Member
My Jeep: 2015
 
Join Date: Apr 2013
Location: Mass
Posts: 1,191
Thanks: 14
Thanked 81 Times in 60 Posts
Rep Power: 52050
GCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond repute
Garage
Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by macfan View Post

Unless you purchased the Max Care Service Contract no Chrysler dealership is required to offer a loaner vehicle regardless of what you paid for the vehicle. I know some do anyway but it is strictly a courtesy/sales incentive and again not required by Chrysler. You should have known this before you bought a Chrysler product.
Maybe you're right...but since at one time or another I've owned a Honda, Toyota, Nissan, VW, Pontiac, Chevy, Ford, Subaru, Mitsubishi...and ALWAYS received a loaner from them for warranty work WITHOUT an extra service plan...I assumed I would have received the same courtesy from Chrysler, especially on a $45,000 vehicle.

Silly me...

  #23  
Old 11-03-2014, 01:16 PM
GCLimited's Avatar
Senior Member
My Jeep: 2015
 
Join Date: Apr 2013
Location: Mass
Posts: 1,191
Thanks: 14
Thanked 81 Times in 60 Posts
Rep Power: 52050
GCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond reputeGCLimited has a reputation beyond repute
Garage
Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by MSCA View Post

So yeah, I'm fairly confident in saying that about his 2014 Limited had some issues...
You got that right...got my first warning light on my early build 2014 Limited driving it off the dealership lot!

  #24  
Old 11-03-2014, 01:22 PM
bill_de's Avatar
Premium Member
My Jeep: 2017 5.7L WK2
 
Join Date: Sep 2012
Posts: 8,465
Thanks: 708
Thanked 1,001 Times in 789 Posts
Rep Power: 1805182
bill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond repute
Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by GCLimited View Post
Maybe you're right...but since at one time or another I've owned a Honda, Toyota, Nissan, VW, Pontiac, Chevy, Ford, Subaru, Mitsubishi...and ALWAYS received a loaner from them for warranty work WITHOUT an extra service plan...I assumed I would have received the same courtesy from Chrysler, especially on a $45,000 vehicle.

Silly me...

I was surprised when I bought my '07 Liberty that Chrysler did not provide loaners. At that time, for $70, Chrysler sold a loaner car package that lasted as long as the basic warranty. I bought it and never needed it.

This time around I bought a 5 year, 60,000 mile Max Care. Although the Jeep went in several times, I was always out in a couple of hours, so no loaner.

When I got rid of the Jeep the sales manager had no problem cancelling the warranty for me.

I would buy another JGC if the seats were more comfortable and they get most of the bugs out. No more first year revisions, so maybe a '16 Summit.


---
__________________
If you need a shoulder to cry on ...
... pull over to the side of the road!

Closed Thread

Tags
slammed

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Latest Consumer Reports jp467 Grand Cherokee - WK2 - 15 11-02-2011 03:36 PM
Chrysler fixes Grand Cherokee handling issue identified by Consumer Reports B.P.O.D Grand Cherokee - WK2 - 4 02-21-2011 01:22 PM
What Happened to Consumer Reports Safety Complaint? Lingohocken Grand Cherokee - WK2 - 33 01-09-2011 05:30 PM
Consumer reports on 2011 LJS8510 Grand Cherokee - WK2 - 8 07-28-2010 07:45 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 07:30 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.